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Directive has been serving the Oneonta area since 1993, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

Cybercriminals Can Use AI to Their Advantage, Too… Watch Out for Prompt Hacking Attacks

Did you know that during World War II, Allied codebreakers didn't just crack the German Enigma code with pure math? They also used clever tricks, like baiting the Germans into sending predictable messages, to expose the machine's inner workings. History proves this approach worked then, and (unfortunately) continues to work now.

This art of manipulating a system to reveal its secrets has found a new, high-tech home in the world of artificial intelligence. It's called prompt hacking, and it's essentially a form of digital social engineering aimed directly at the AI models businesses are starting to rely on.

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Strengthen Your Business During Cybersecurity Awareness Month

Cybercriminals don’t always go after the toughest targets—they go after the easiest ones. Businesses without even the most basic protections are at the greatest risk.

This Cybersecurity Awareness Month, it’s the perfect time to revisit your defenses and make sure you’re not leaving the door open. Here are the essentials to get started—and the next steps to take your security even further.

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Roll Out the Red Carpet While Keeping Your Customers’ Data Secure

It's a familiar challenge for businesses: how do you build customer loyalty and a strong user experience while also making sure that their data is protected? Sustainable success depends on mastering this delicate balance. Instead of choosing one over the other, the goal is to optimize data protection without hindering your ability to engage customers and drive growth.

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Don’t Let Extortion Destroy Your Business

Here’s a challenge; go to any cybersecurity news website and see how far you can go before seeing an article about some new type of ransomware attack. It’s everywhere, and it’s scary, but that doesn’t mean your business has to cower in fear. With the right tools and resources at your disposal, you too can fight back against ransomware. Here’s how you can protect your business from ransomware and the threats it poses.

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Phishing Scams Are Everywhere. Here’s What You Need to Know.

Scams are everywhere, and it’s up to you and your team to identify them before you accidentally expose your business to something truly sinister. However, it’s often easier said than done, and scammers have gotten craftier in recent years. Today, we want to discuss three of the dead giveaways that you’re looking at a phishing scam, as well as how to address it.

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The Right Cybersecurity Measures are a Great Confidence Booster

Nowadays, we’re all busy—especially at work. Collectively, our days are filled with improving our products and services, cultivating client relationships, and putting out fires left and right. Do you really have the mental bandwidth to commit to quibbling over whether or not your data is secure?

The fact of the matter is that cyberattacks of all kinds are a constant threat to everyone, and could very well take your business out of commission unless you do something about it. Let’s review some steps that will help reinforce your business’ security posture and better defend your data.

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Fake Tech Support Scams Target Your Business’ Lack of Organizational IT Knowledge

All businesses need a little IT assistance from time to time, whether it’s for a simple hiccup some software or a full-blown technology emergency. Cybercriminals will often pose as IT support in attempts to capture this low-hanging fruit. Your employees should know how to spot the following warning signs from a fraudulent tech support squad.

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Essential IT Security Policies Every Business Needs

A successful business is a secure business. You probably have a good lock on the front door, maybe an alarm system, and secure cabinets for important documents. You do all of this to protect your business' physical assets from threats. So why wouldn't you do the same for your digital assets?

Just as you have physical security measures, your business also needs strong cybersecurity policies. They help create clear rules for employees to follow and a plan to fall back on if an incident occurs.

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The 4 Most Common Security Threats (And How to Face Them)

Business owners like you are constantly worried about cybersecurity, and with attacks growing more persistent and sophisticated over time, it’s no wonder companies are taking it more seriously than ever before. Today, we want to highlight the four most common types of threats you’ll see and what you can do to protect yourself from them.

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Maintaining Data Security Is the Most Important Tip We Can Give You

Tips are great as long as they actually work. Business owners need more technology tips than just about anything else, whether that is app-specific or general care of technology. We try to do our best to provide useful tips a couple of times a month, but this week we wanted to focus on what is probably the most important tip we can provide.

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What to Do in the First 60 Minutes of a Cyberattack

Cyberattacks are not to be underestimated. The damage that they can do—even in the first hours—is considerable. This means you need to have a strategy to respond to these incidents, conveniently called an incident response plan.

This procedure should be both tested and documented, preparing you to withstand any cyberattack with minimal damage or disruption. As you might expect, the first hour or so will be a crucial period during this process. Let’s go over what you need to do.

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The One Thing Standing Between Your Business and a Ransomware Attack

What’s the one thing protecting your business from a ransomware attack? If your answer is “our antivirus software,” we seriously need to discuss this further. While well-intentioned, that belief is a dangerous gamble.

Modern cyber threats are too sophisticated, and the stakes—your data, your reputation, your entire business—are too high. The hopefully-correct answer to that “one thing” question is much more powerful.

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Don’t Listen to These Tech Myths

Reliable IT advice is hard to come by, especially for cybersecurity. Whether it's uninformed coworkers or fake online influencers with their guides and platforms, most advice you find these days is bound to be outdated, incorrect, or both. You don’t want to base your business’ security around security myths, so we’re here to bust them today and offer you some guidance you can trust.

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How Your SMB Can Beat Ransomware

Small businesses are incredibly important for the community, but there can be no denying that cyberthreats disproportionately impact SMBs. This is especially true for ransomware, one of the worst threats out there, that has the potential to end unprepared businesses. Ransomware locks down access to your computer systems and encrypts files, demanding a ransom in exchange for restored access. What makes small businesses such ideal targets, and what can you do about it?

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The Smoke, Mirrors, and Mind Games Behind Cyberscams

Cyberscams can be incredibly well-crafted and dangerous, and a significant portion of this danger stems from the scammer's ability to effectively utilize the psychological triggers that we all possess to some degree. Modern security training tends to focus on what signs we all need to keep an eye out for—and for good reason—but it does little to explore why modern scams are as effective as they are.

Let’s fix that by taking a moment to examine the tricks the scammers play so you can be that much more prepared to stop them by understanding how they work.

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Build Your Human Firewall Today

You’ve probably heard of phishing attacks, but if not, the best way to explain it is with the legend of the Trojan horse. In ancient times, the city of Troy fell when a raiding party, hidden within the belly of a constructed wooden horse, was allowed past the gates. The lesson: deception is the most powerful weapon one can employ, and cybercriminals will use it against your business.

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The Dangers of Double and Triple Extortion

Ransomware has emerged as one of the most dangerous modern threats to businesses, and when you consider just what’s at stake with a ransomware infection, you’ll realize we’re not exaggerating. The worst variants of ransomware will attempt to extort you through any means necessary, and when you don’t give in so easily, they’ll pull out the big guns: double and triple extortion.

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3 Common Causes of Data Breaches (And How to Avoid Them)

Data breaches are no joke, and they can be so severe that businesses have a hard time bouncing back. Despite the danger, you can somewhat predict when you are at risk of a data breach, and certain actions can be taken to keep them from being fatal (or prevent them entirely). Today, we want to examine three of the common ways data breaches happen and what you can do about them.

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Is Your Business Cybersecurity More Like a Fortress or a Sandcastle?

They say a man’s home is his castle. We’d contend that a more apt comparison is that someone’s business is more like their castle, realistically speaking.

As such, it is essential to ensure your security in every way possible. Much like a traditional castle was constructed to keep threats out, your business’ security needs to be approached in a similar way.

While we aren’t suggesting that you literally dig a moat or maintain cauldrons full of boiling oil, you do need to implement security measures that serve the same purpose for your business and its network.

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Hope Won't Keep You Safe

We wanted to take a minute to talk a little bit about something we all cherish: hope. Hope is a powerful force and it constantly propels us forward and can brighten even the darkest days. We hope for good health, happy families, and definitely that winning lottery ticket.

Unfortunately, hope is a terrible cybersecurity strategy.

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Our business began its journey with the purchase of a personal computer back in 1992. This purchase ignited a passion with Chris Chase, our CEO, and there was no stopping its momentum. Less than one year later, he had his first IT support client (and...

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