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Directive has been serving the Oneonta area since 1993, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

Protecting Your Business: Avoid These Top 10 Physical Security Mistakes

Did you know the oldest known lock ever discovered is thought to be 4,000 years old? Discovered in the Khorsabad palace ruins in modern-day Iraq, it used wooden pegs to keep a large wooden bolt secure. For millennia, we've understood the need to protect what's valuable.

You probably wouldn’t want to rely on wooden pegs to secure your business, but modern businesses are still using a lot of outdated and ineffective physical security measures. Modern solutions bring a wide variety of benefits beyond just keeping your doors locked; they offer accountability, automation, and accessible analytics. Let’s take a look at some critical physical security mistakes many business owners make and how modern solutions can truly safeguard your organization.

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Your Businesses Can’t Neglect Physical Security (Here’s Why)

While you’re busy shoring up your cybersecurity measures, it’s worth asking what you’re doing about physical security breaches. Considering the risk they pose to your employees, data, and equipment, you shouldn’t leave this issue unaddressed for your business. Any small business owner should strive for the peace of mind that physical security can bring about.

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How to Ditch Sticky Note Passwords for Good

How many employees do you have who keep your company’s passwords on sticky notes stuck to their monitors? This simple, seemingly benign trick could be putting your business at risk. After all, if you can see the password on a sticky note, so too can others who happen to be wandering around the office—including potential threat actors.

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Your Digital Life 101: The Difference Between Creating an Account and Logging In

We all have too many accounts nowadays. Between our personal lives, work, and practically all the entertainment we consume, there are dozens to keep track of and manage… and then there are the ones that charge us for a service they offer. The stacking costs of these services are bad enough, but if you see them start to double or even triple in a given month, you may be experiencing a common problem that is simple enough to solve.

To do so, we need to clarify the difference between creating an account and logging in.

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Why Unmanaged “Digital Cruft” Is a Hacker's Goldmine

Clutter accumulates everywhere—the household junk drawer, an employee’s car, and yes, even your business’ network. In your business network, this clutter is called “digital cruft” and can lead to some pretty serious problems if you aren’t careful.

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The Critical Privacy and Network Risks of Smart Office Technology

Adopting smart office technology—from connected lighting and thermostats to sophisticated monitoring sensors—can transform your workspace, offering efficiency and a modern aesthetic. Yet, as IT experts, we must guide you past the shiny facade to confront a critical reality: every new smart device is a potential gateway for cyber threats.

You should not have to sacrifice security for the sake of being "high-tech." However, implementing these solutions without a robust security strategy is a risky gamble.

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Don’t Fall for These BYOD Dangers

Bring Your Own Device (BYOD) is a solution that has grown more popular over the past decade or so, primarily because more employees already own devices capable of running work-related applications. The employee gets to use a device they already know and love, while the employer saves money from the cost of equipping that employee. That said, the security risks associated with BYOD can undermine an ill-prepared implementation and open the door to potential legal action.

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When the Smart Office Creates Stupid Security Problems

Have you ever considered investing in smart technology for your office? We’re talking, of course, about the smart appliances, lights, thermostats, and so on, all of which make your office feel like you stepped into a sci-fi movie. As IT experts, it would be wrong for us to let you implement all these shiny new solutions without considering the security implications.

Our question to you is this: are you willing to leave glaring security weaknesses in your infrastructure for the sake of being considered “high-tech?” We hope the answer is an emphatic “no.”

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The NSA Recommends You Power Down Your Phone At Least Once Per Week

Despite the immense productivity and convenience that come from using a smartphone, it’s important to remember that these devices are miniature computers in our pockets. As such, they are just as susceptible to threats as a computer or laptop. According to the National Security Agency, powering down your device is one of the most effective ways to protect your smartphone from various threats. Here’s why.

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Why Cyberattackers and Other Grifters are Obsessed With Cryptocurrency

Cryptocurrency has brought about innovative new technology for use in the business world, but it’s also created more headaches, primarily due to ransomware. With ransomware, a malicious entity can lock down your computer files and demand a cryptocurrency ransom in exchange for your data’s safe return. So, why is cryptocurrency the chosen currency for these kinds of transactions?

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How to Get the Crown Jewels Stolen

It would seem that the people responsible for the recent heist at the Louvre, which netted over $101 million in jewelry, may have used a more complicated plan than strictly necessary. According to a French publication, the famous museum has a long history of cybersecurity mistakes and faux pas… many of which, given the museum’s fame, are truly shocking.

Let’s go over what we know about the Louvre’s protections over the years, and what they suggest about the current state of things. We’ll probably learn a thing or two by doing so.

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Why Your Business Can’t Ignore Data Privacy Compliance

Every day, your small-to-medium business handles sensitive information: customer names, credit card details, employee records, and vendor contracts. This data is valuable, not just to you, but to the hackers and regulators who are paying attention. The old idea that "only big companies get audited" is completely outdated. Data privacy compliance has moved from a niche legal issue to a core operational requirement for every SMB owner and manager.

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Are You Ignoring "Warm" Cyberthreats Until It's Too Late?

An old fable says that a frog placed in a pot of boiling water will jump out immediately, but if the water is warmed to boiling with the frog already in it, the frog won’t notice until it is already too late. Many businesses today act like that frog, overlooking minor tech issues that signal a growing problem until the damage is done.

Let’s see if we can identify some of these issues to help keep you out of hot water.

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You Get What You Pay For with Cheap Antivirus

So, you’ve added an antivirus to your business’ cybersecurity protections. That’s great—it’s an essential element of the comprehensive defenses that a modern business needs. However, it is important that the antivirus you’re relying on is, in fact, reliable.

Let’s go over how not all antivirus tools are the same, and what makes it so important to implement one that meets your business’ needs and protects against the threats you would otherwise have to deal with.

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Cyberattacks Are Real-Life Ghost Stories

What was the scariest Halloween costume you saw last week? Chances are we know something scarier—the cyberthreats that want to take your business down. Let’s go over some of the most common threats to your business’ future and what your business can do about them.

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Are You Ready for the Things That Go Bump in the Night?

Happy Halloween! Tonight, ghosties and goblins will roam from door to door, collecting candies along the way. This is to be expected. Less expected are the cyberthreats and attacks that darken the doors of modern businesses of all shapes and sizes.

Let’s talk about the things you need to do to keep your business safe, inside and out, every night of the year.

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4 Hidden AI Dangers Every Central NY Business Owner Should Know

It’s happening in your office right now. An employee, trying to boost productivity, pastes a chunk of your confidential client list into a public AI tool to draft a marketing email. They see it as a clever shortcut. You should see it as a massive data breach waiting to happen. The explosion of AI tools like ChatGPT is a game-changer, but for unprepared businesses in Oneonta and beyond, it's a dangerous new frontier.

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The Dark Web is Scary (But It Doesn’t Have to Be)

It’s easy for employees to reuse passwords just to make things easier for themselves; after all, why use different passwords when you have a dozen accounts to remember passwords for? Unfortunately, this habit will come back to bite you, especially if your business is ever involved in a data breach. These credentials could be put up for sale on the dark web… and that’s just the beginning of your problems.

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A Firewall Will Do Nothing to Stop a Crowbar

Let’s say that a small business, maybe even one of your neighbors, just poured thousands of dollars into the latest and greatest security software and firewall system. You’re impressed… until a disgruntled employee walks in one night, nothing to stop them, and takes a hammer to the server they have behind an unlocked door.

Suddenly, there’s one less small business, and there was nothing that expensive security software could do about it.

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Why MFA is the Most Important Security Step You'll Take This Year

While still critical to get right, passwords aren’t nearly as secure as you would expect them to be. They can be guessed (especially if proper password practices haven’t been followed), stolen in data breaches, or phished from a well-meaning—albeit shortsighted—employee.

Passwords are basically the lock built into the front door of a building. They’re enough to keep out honest people, but what about the people who are willing to go to the deep web and 3D print the master key to the type of lock you use?

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Our business began its journey with the purchase of a personal computer back in 1992. This purchase ignited a passion with Chris Chase, our CEO, and there was no stopping its momentum. Less than one year later, he had his first IT support client (and...

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