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Directive has been serving the Oneonta area since 1993, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

How Agentic AI is Creating a Crisis of Identity

Have you ever stopped to ask yourself if the person you’re talking to on the phone is an AI system or an actual, honest-to-goodness human? It’s expected that in 2026, you’ll be asking this question a lot more often—especially with the rise of agentic AI. This development takes the vulnerability that already exists in your human infrastructure and attempts to make it impossible to stop. Today, we’ll explore agentic AI, what it looks like, and what you can do to put a stop to it in the years to come.

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Embrace Inbox Zero (and Impress the Boss!) by Mastering Gmail Rules

If you want to impress the boss, it helps to make yourself look as impressive as possible. One way to do this is to be particularly engaged and responsive in your email practices… and to accomplish this, it helps to keep your inbox organized and managed.

Let’s go over some simple tips that you can use to show off how professional you are with your emails as you use Gmail.

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Discover Better Gifts with These 3 Google Search Tricks

With the holiday season just around the corner, you’ll be spending a lot of time on the Internet trying to find the perfect gifts for the loved ones in your life… but do you actually know how to find exactly what you’re looking for? Today, we want to give you a holiday gift in the form of a guide on how to make the most of Google’s search functionality.

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Waiting for an IT Disaster is the Most Expensive Business Strategy

Most of us have at least heard that an ounce of prevention is worth a pound of cure. In other words, proactivity is pretty much always the better strategy. Despite this, we’ve observed that many businesses still avoid investing in their IT until something breaks—the exact opposite of proactivity—and wind up losing in terms of downtime, recovery time, and reputation, along with the financial implications these factors introduce.

This is precisely why we’ve designed our services to serve as preventative measures against the root causes of downtime, helping you be more proactive and reduce overall costs.

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Your Old Technology is Broken, and We’ll Prove It

We’re sure at some point you’ve used the idiom, “If it ain’t broke, don’t fix it,” particularly in regards to your IT. While it might feel responsible and safe to stick to this motto as much as possible, there will come a time when it becomes dangerous to hold fast to it. In fact, business technology professionals might even call this motto irresponsible. Here’s why.

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Our business began its journey with the purchase of a personal computer back in 1992. This purchase ignited a passion with Chris Chase, our CEO, and there was no stopping its momentum. Less than one year later, he had his first IT support client (and...

Understanding IT

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Technology is constantly evolving, and keeping up can feel overwhelming. Whether you want to understand cybersecurity threats, explore automation, or learn how regulations like PCI DSS impact your business, we’ve made it easy to access clear, straightforward insights on key IT topics.

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Oneonta, New York 13820

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support@directive.com

(607) 433-2200