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Directive has been serving the Oneonta area since 1993, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

MSPs Face Many of the Same Problems Your Business Faces

The average business relies on several technology solutions that make maintaining a network infrastructure more challenging. Eventually, it gets to the point where technology becomes difficult to maintain without the help of an on-site IT department. Unfortunately, small businesses often have trouble supporting their infrastructures, as they don’t have the funds to hire and maintain an internal IT department. What’s the best way for a smaller organization to keep their technology in working order?

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Tip of the Week: Learn How to Use the Microsoft Edge Browser

It’s no secret that, if given the choice, many users would elect to use Google Chrome over Microsoft Edge. To remedy this, Microsoft has adjusted Edge to be more customizable to the user’s preferences. For this week’s tip, we’ll look at how these features and settings can be set up.

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Tip of the Week: Managing Gmail with Labels and Filters

Gmail is a great way to take advantage of business email, but do you know all of the ins and outs of how to use some of its finer details? Today’s tip is dedicated to going over some of the more useful features of Gmail, like filters and labels--both of which will be helpful in controlling your inbox.

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Targeted Ransomware Checks for Particular Attributes

Put yourself in the shoes of a cybercriminal. If you were to launch a ransomware attack, who would be your target? Would you launch an indiscriminate attack to try to snare as many as you could, or would you narrow your focus to be more selective? As it happens, real-life cybercriminals have largely made the shift to targeted, relatively tiny, ransomware attacks.

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How to Leave Fake Tech Support Hanging

Tech support is there to help you, except when it isn’t. Many fraudsters will pose as a support technician to gain a target’s trust, only to cause them serious issues. To keep your organization safe, make sure that you are able to spot the warning signs of tech support fraud.

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Recent News

Our business began its journey with the purchase of a personal computer back in 1992. This purchase ignited a passion with Chris Chase, our CEO, and there was no stopping its momentum. Less than one year later, he had his first IT support client (and...

Understanding IT

Get the Knowledge You Need to Make IT Decisions

Technology is constantly evolving, and keeping up can feel overwhelming. Whether you want to understand cybersecurity threats, explore automation, or learn how regulations like PCI DSS impact your business, we’ve made it easy to access clear, straightforward insights on key IT topics.

Insights to Understanding IT

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Oneonta, New York 13820

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support@directive.com

(607) 433-2200