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Directive has been serving the Oneonta area since 1993, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

Campaigns: Not One and Done

There is a misconception that after developing a campaign, your work is finished. People have the belief that once completed they will have the ability to run the campaign continuously, and continue to get leads. Campaigns are essentially a process of tasks that are carried out with the intent of improving the awareness of goods or services. Just like any process, the campaign will need to be refined, and repaired before being used again. The following is a quick look at the cycle that every campaign, regardless of type or size, should go through:

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Tip of the Week: Google Docs Now Lets You Type With Your Voice, Here’s How to Use It!

b2ap3_thumbnail_docs_from_google_400.jpgVoice-related technology is hardly news for Google. Android smartphones have had voice capabilities for a long time now. Google Now, the function's official name, can be used for Internet searches, setting alarms, adding calendar entries, activating entertainment like movies and music, calling or texting friends, and countless other functions. Now, however, you can literally write entire documents by using your voice in Google Docs.

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66% of Organizations Will Wait for Their Operating Systems to “Expire” Before Upgrading

b2ap3_thumbnail_upgrade_your_os_400.jpgWhen it comes to technology, upgrading is part of the package. Despite this being a well-established fact, some business owners will delay upgrading for as long as possible, while others will upgrade as soon as the latest product is released. What’s behind a company’s motivation to upgrade or not? We can better understand this by looking at a study on why businesses upgrade their operating systems.

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How to Make Your Network Ideal for Telecommuters and Remote Workers

b2ap3_thumbnail_mobile_friendly_network_400.jpgMany businesses see the value in allowing their team to work remotely, which sounds great on paper. Workers don’t have to be at the office to get work done, so long as they have an Internet connection. Most important of all, though, is how much money a business can save by allowing its workers to work remotely. Thus, the primary objective should be to make it as easy as possible for remote workers to perform their jobs.

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Can Your Firewall Protect You From 304 Million Different Kinds of Malware?

b2ap3_thumbnail_malware_increase_400.jpgSmall and medium-sized businesses continue to have problems shoring up their cyber security. Even with the latest solutions, like antivirus and firewalls, they still need to be wary of impending attacks. New threats are created on a daily basis, all of which want to infiltrate your network and cause harm to your business. In fact, 27.3 percent of all malware in the world was created in 2015 alone. Will we ever escape from the clutches of malware?

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Our business began its journey with the purchase of a personal computer back in 1992. This purchase ignited a passion with Chris Chase, our CEO, and there was no stopping its momentum. Less than one year later, he had his first IT support client (and...

Understanding IT

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Technology is constantly evolving, and keeping up can feel overwhelming. Whether you want to understand cybersecurity threats, explore automation, or learn how regulations like PCI DSS impact your business, we’ve made it easy to access clear, straightforward insights on key IT topics.

Insights to Understanding IT

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Oneonta, New York 13820

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