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Directive has been serving the Oneonta area since 1993, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

Tip of the Week: 5 Common Sense Tactics to Safeguard Your Online Identity

b2ap3_thumbnail_anonymous_internet_use_400.jpgThe Internet can be a dangerous place thanks to the anonymity it provides. Yet, this anonymity is limited, especially if you take part in questionable Internet browsing activities. Take, for instance, the hack of Ashley Madison, a website dedicated to cheating on one’s spouse. This July, a hacker group called the “Impact Team,” infiltrated the site and is now threatening to expose these cheaters.

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How Samsung Going With Non-Removable Batteries May Cause Injury to Idiots [VIDEO]

b2ap3_thumbnail_battery_safety_400.jpgIt’s been confirmed that Samsung is getting rid of both its removable battery and MicroSD slot for its newest line of Galaxy Note devices. This is a sad day for Galaxy fans that have always preferred the Android device over Apple’s iPhone for its customizable options such as these. For Samsung, it’s too early to tell if this will affect sales or not, but one thing’s for sure: a lot of phones will be destroyed before users “get it.”

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Your Biggest Vulnerability May Come From Forgetting to Logout

b2ap3_thumbnail_your_workspace_400.jpgEven if you have the best network security tools in place, you can still fall victim to a major data breach, just by doing something as seemingly-harmless as not manually logging out of your online accounts.

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Tip of the Week: What it Takes to Prepare and Deliver a Dynamic Presentation, Part 1

b2ap3_thumbnail_tips_for_presentation_400.jpgPresentations are always an important part of being a business owner, be it for a trade show, webinar, conference, or sales demonstration. If they scare you to death, don’t worry; you’re not alone. In fact, up to 74 percent of people suffer from speech anxiety (glossophobia), meaning that they have a tough time getting in front of a crowd and showing off their knowledge. Despite this fact, you can kick glossophobia to the curb by being proactive about your preparations.

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US Navy to Pay Microsoft $9 Million to Keep Windows XP Going

b2ap3_thumbnail_logo_navy_windows_xp_400.jpgWith Windows 10 to be launched on July 29th, all thoughts are drifting toward the inevitable upgrade to Microsoft’s brand-new operating system. However, we’d like to take a moment to travel back in time to last spring, when Windows XP expired. Remember how we warned that your business would need to shell out big bucks for custom support if you want to keep running Windows XP? It turns out that there are some who just can’t let go of the expired OS; including the US Navy.

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Don’t Be Duped By a Phishing Attack: 4 Signs to Look Out For

b2ap3_thumbnail_online_phishing_400.jpgYour business is literally assaulted by thousands of threats a day, and they could ruin your organization's goals in an instant if not for your defenses. With such powerful security measures at your disposal, we don’t blame you for lowering your defenses; however, it should be mentioned that your network security doesn’t protect you from all manners of threats. Attacks like phishing scams have a tendency to bypass your security measures, which makes them dangerous.

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If You’re Going to Read Employee Emails, You’re Going to Have a Bad Time

b2ap3_thumbnail_angry_boss_monitoring_400.jpgFor many office workers, there seems to be some confusion concerning the privacy of employee-to-employee communications made over a company network. It is okay for an employer to go through an employee’s email or instant messaging history? Many workers may be surprised to learn that an employer is in their legal right to do so.

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Time to Go Mobile: 3 Mobile Device Tethering Options

b2ap3_thumbnail_wireless_signal_400.jpgMobile WiFi is an imperative part of how you get things done while you’re out and about, but did you know that you can use your mobile device as a hotspot? This is one of the many features that modern smartphones come equipped with that are designed to help you remain as productive as possible. There are three ways of tethering your device to your smartphone to take advantage of a mobile WiFi hotspot, but which one is the most efficient?

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How a Tomato Can Change Your Life! [VIDEO]

b2ap3_thumbnail_pomodoro_technique_400.jpgThe key to a productive workday may be the tomato. Not in the sense that eating more tomatoes will make you smarter; instead, we’re talking about the classic tomato-shaped cooking timer that counts down from 25 minutes. It turns out that 25-minute-tomato increments could be the most effective way to accomplish your work.

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How to Troubleshoot A Failed Backup

b2ap3_thumbnail_broken_backup_400.jpgYour business relies on its IT to get things done, but if disaster were to strike, would you be able to recover efficient operations without having to deal with the numerous headaches that are associated with downtime? Even if you have instituted a reliable backup solution, your business could still be hurting if your backup failed. Here’s how you troubleshoot this scenario.

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Mark Your Calendars, Folks: World Backup Day is March 31st

b2ap3_thumbnail_world_backup_day_400.jpg2015 isn’t the year to go without backups. If there’s anything 2014 showed the world, it’s that businesses can fall victim to data breaches when they least expect it. You want to be prepared in the event of a data breach or data loss, and the easiest way to do that is by taking advantage of an external backup. Unfortunately, even an essential solution like data backup can be forgotten amidst the everyday operations of the average business owner.

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Are You on Constant Inbox-Watch?

b2ap3_thumbnail_email_spew_400_20150206-135251_1.jpgAre your eyes constantly glued on your email inbox during the workday? It’s not bad to keep up with what’s going on in the office, but a recent study has linked constant email-checking to higher stress levels. This probably isn’t surprising to some, but some folks, like the researchers at the University of British Columbia, claim that there’s a maximum number of times to check your email throughout the day to minimize stress in the workplace.

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Tip of the Week: Don’t Let Poor Grammar Affect Your Business

b2ap3_thumbnail_bad_grammar_fail_400.jpgHow bad would it have been if we instead entitled this article, “Don’t Let Poor Grammar Effect Your Business?” Even though it would’ve been a clever way to make a point about the perils of using poor grammar in business, there would still be a lot of folks who would spot the mistake and write off our company as incompetent. Herein lies the power of using proper grammar.

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The Best Way to Take Advantage of New Tech is With a Long-Term Replacement Plan

b2ap3_thumbnail_technology_strategy_400_20150130-155455_1.jpgNew technology is meant to improve upon its previous design. This is technology 101. Despite this well-known fact, many business owners are hesitant to adopt new technology, choosing instead to continue using older equipment in an effort to save money. A better approach to technology for your business is to have a long-term replacement plan.

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Oh No, My Laptop is Stolen! Now What? Here are 4 Steps.

b2ap3_thumbnail_stolen_laptop_what_now_400.jpgPicture this, you're at the airport with your laptop, knocking out an important project between flights. Suddenly, you're approached by some touristy-looking people about taking their picture. You're a nice person so you grant them their request. After a longer-than-expected photo session, you return to your seat only to find that your laptop has been stolen. You've been conned.

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Make Lasting Business Connections with LinkedIn

b2ap3_thumbnail_linkedin_for_business_400_20140716-125539_1.jpgIt's no secret that social media has opened a lot of doors for businesses that may not have been there a short time ago. LinkedIn in particular has been an immensely useful tool for people looking for employment, and for employers to find prospective hires.

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Our business began its journey with the purchase of a personal computer back in 1992. This purchase ignited a passion with Chris Chase, our CEO, and there was no stopping its momentum. Less than one year later, he had his first IT support client (and...

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