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Directive has been serving the Oneonta area since 1993, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

At What Point Does a Service Become Spyware?

Spyware, like other malware, is a problem for any organization. Since your business generates, collects, and uses considerable amounts of data, there are plenty of organizations that want to get their hands on it. You spend so much time and money protecting your data against threats on the Internet, but what if the spyware were to just come standard on the computer you just bought?

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Why You Need to Properly Dispose of e-Waste

Technology has become more commonplace in offices and homes all around the world, and you might find yourself replacing it more often than previously thought. This leads to an awful lot of waste that can accumulate in your office, be it an extra smartphone, desktop, or something as simple as a random, non-functional hard drive. However, getting rid of your old, unnecessary tech isn’t as simple as throwing paper into a recycling bin, and it shows in the amount of e-waste that infects the world every day.

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Business Technology Continues to Shift to the Web

Businesses today rely on so much technology that it’s impossible to think about operations without considering how technology can make them more efficient. In fact, many organizations would completely collapse without the innovations brought about as a result of technology development. One of the hottest trends over the past few years has been the shift from in-house assets to web-based assets, ranging from application access to infrastructure hosting.

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You Can’t Ignore the Elephant in the Server Room

If there’s an issue that everyone is hesitant to acknowledge, it is said that there is an elephant in the room. Many companies may find that today, these elephants live in their server rooms. We’ll acknowledge these elephants and talk about a few ways that you can evict them from your company’s IT.

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Here’s Our Rundown on Blockchain Technology

As we discuss business technology, we occasionally broach topics that not everyone may be familiar with. Despite the recent media coverage that has been afforded to it, Bitcoin and blockchain technology may be a good example of one such topic. To resolve this, we’ve put together the following primer on this technology and how it will impact data security in the future.

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There Is More to the Internet of Things Than You Know

Do you know how the countless devices entering the workplace will affect your business’s infrastructure and security? It’s important to remain future-minded about how the Internet of Things and connected devices will influence your business in the near future. According to HAX Hardware Trends, 2018 will see a multitude of changes in how we approach the Internet of Things, as well as how businesses manage it for their networks.

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Technology Has Played a Part in Shaping How We Celebrate the Season

The holiday season has always been one of deep-seated traditions, some that draw from ancient customs, and some that are inspired by more contemporary trends. These traditions have been shaped, and often inspired by, the technology available in the day. Today, we’ll reflect on how the technologies we have now have impacted our celebratory traditions.

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Wireless Charging Is Catching On

Mobile devices have become a staple in the modern workplace. You’d be hard-pressed to find a business that doesn’t utilize smartphones or tablets in some way. However, mobile devices will never be truly mobile while they need to be tethered to wires plugged into outlets or USB cables due to batteries losing their charges. An innovation called wireless charging has attempted to shake this concept up, but has it proven successful? Just what is wireless charging, anyway?

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Collaboration is Priority in These Updates

Collaboration is a key part of business today, which has led to many developers and providers entering the business of collaboration. These developers are in deep competition with each other, each trying to update their offering to be better than the others’. Recently, Facebook Workplace, Slack, and Google’s Gmail each received collaboration-boosting updates.

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We Predict This Technology Will Be Big in 2018

Technology is a necessity for businesses everywhere if they are to reach their goals, which are themselves influenced by the technology that businesses have access to. If this cycle is to continue, a business needs to establish what is expected to come next in the line of IT innovation. From the looks of it, businesses are currently placing convenience in high regard.

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Three Predictions for Technology in 2018

With 2017 on its way out, there are many great technology solutions that businesses can take advantage of. Some of the most notable topics in business technology in recent years include business intelligence, artificial intelligence applications, and machine learning. What are some of the most important technologies that you’ll want to keep in mind for the 2018 business year?

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Have Any of These New Phones Made It on to Your Wish List?

The new smartphone models are here. This year there are plenty for consumers to get excited about in the smartphone space. The return of the Galaxy Note, the evolution of the Galaxy s8, a premium iPhone, and the return of two of the industry's heavy hitters highlight this year’s best smartphones.

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Thieves Materialize Most Around the Holidays

In terms of identity theft, data loss and good ol’ fashioned pickpocketing, the holiday season is one of the riskiest times to travel. When it comes to protecting your personal information, thieves and cybercriminals are counting on you to be distracted and make careless mistakes. In 2016, the number of fraud attempts went up by 31% during the holiday season. In addition, credit cards, mobile devices, and open Wi-Fi are common targets throughout the holidays.

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“Ring” in the New Year With a Brand New Smartphone!

It’s that time of the year again--the holiday season. Filled with lots of gift giving and sharing, you’ll want only the best and brightest smartphone on the market to ensure that you can keep in touch with friends, family, and even your clients should an emergency drag you back to the office suddenly. We’ll break down the specs of each major smartphone on the market so that you can make an educated decision about which one you would like to buy.

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Why Aren’t Users Buying More Tablets?

When tablets first hit the market, the general prediction was that they would eventually replace PCs as the de facto device for computing, However, based on their steadily declining sales, this prediction seems to be a little off base--but, why? A closer examination provides some insight into why tablet sales have dipped.

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Why Hasn’t Mobile Payment Really Taken Off?

Digital payment options have become commonplace in today’s society. In fact, ever since people could purchase goods and services off of the Internet, some of the world’s most successful companies are a result of digital payment. It was a natural progression then, as the mobile device boom came, that mobile payment would take the place of cash and/or cards and bring these digital payment options beyond the Internet, and into our retail stores. This simply hasn’t happened and here are four reasons why.

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Could Your Business Use a New Telephone System?

Telephone solutions have long been a major pain point for businesses. Smaller organizations attempt to get the most bang for their buck, especially for something as important as communications, but it’s not always so simple. How can you get the greatest return on investment from your business’ telephone solution? You can start by implementing Voice over Internet Protocol.

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A Look Ahead: SMB Technology for 2018

Vince Lombardi, one of the most successful head coaches in NFL history, once said “If you are five minutes early, you are already ten minutes late.” Although it wasn’t its intended use, this quotation can easily apply to technology. The tech industry is constantly changing, improving, and innovating. Adapting to changes is something all businesses must do to thrive, small and medium businesses included.

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3 SharePoint Considerations Businesses Should Have

Businesses are always looking for a way to make their projects more successful. While many organizations have found success by integrating Microsoft SharePoint project collaboration software, some have found it to be a giant headache to manage, or even completely unnecessary. No matter where your business falls on this spectrum, there are some best practices in utilizing SharePoint to get the most out of the platform. Here are three considerations your team should make when you settle on SharePoint for project collaboration.

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Remote Monitoring and Maintenance Creates Less Stress for You

Today’s businesses still require a lot of hardwork and dedication, but technology assists with day-to-day tasks, and gives more opportunities than we could otherwise imagine. As such, it needs to be in optimal shape, but what business has the time to see to that? Well, with the help of remote monitoring and management, yours does.

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Our business began its journey with the purchase of a personal computer back in 1992. This purchase ignited a passion with Chris Chase, our CEO, and there was no stopping its momentum. Less than one year later, he had his first IT support client (and...

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