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Directive has been serving the Oneonta area since 1993, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

Google Pixel Is First to Come with Zero-Touch Provisioning--Will Your Favorite Be Next?

Does your business use Google’s line of Android devices for business purposes? Well, you might be happy to hear about Google’s new zero-touch solution for enterprises for their Pixel line of smartphones. If you provide smartphones for your business’ employees, you know how much of a hassle it is to set up these devices. This new zero-touch policy attempts to make a change to this.

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Leaks From Apple Show the Newest iPhones To Be A New Approach

It seems hard to believe that the smartphone has been around for over a decade. When Apple rolled out the first iPhone in 2007, it triggered a momentous shift in the way people access information. Over the past 10 years these devices have gone from somewhat of a novelty to a staple of modern computing. More data is transmitted and accessed by smartphone than by any other means, and Apple has been at the forefront of this computing shift from its inception.

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What Effect Could Artificial Intelligence Have On Your Business?

Artificial intelligence is becoming more and more accessible to businesses of all sizes. In fact, it is swiftly becoming apparent that businesses that aren’t actively considering how to leverage AI in their processes are doing themselves a disservice.

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Windows Ink Adds An Extra Dimension To Your Business Computing

Your technology is a gateway to productivity, and Microsoft has managed to put together a great way to use it with their latest operating system. In Windows 10, you can use Windows Ink to doodle or take notes on your screen while using a Microsoft application like Word, PowerPoint, or OneNote.

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Your Business Needs To Manage Mobile Devices For The Sake Of Its Security

Businesses can benefit from the use of personal mobile devices in the workplace, yet there are also potential dangers in allowing mobile and Internet of Things devices to access your network. In order to reduce these dangers, you need to put some limits and guidelines on the use of such devices in the workplace.

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Does Your SMB Use The Same Technologies As The NFL?

Are you ready for some football... technology? When you think about NFL technology, you probably think that their budget and innovative capabilities is way out of your league. Surprisingly, some of the most important parts of the game rely on technology that many of us use every day.

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Lessons Your Business Can Learn From the Galaxy Note 7 and 8

Samsung fans are getting geared up for the release of their new smartphone, the Galaxy Note 8. Even though it might seem as though the technology world has moved on from the exploding Note 7, you can be sure that Samsung is still feeling the reverberations from last year’s debacle that resulted from the now-infamous exploding of their much-anticipated Galaxy Note 7.

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Backups Are Essential For The Businesses Of Today

Today most companies utilize computers in the dissemination of their services. Whether you run an office that deploys dozens of computers and multiple servers, a busy restaurant with a full-scale point of sale system, or a contractor that only needs one computer with invoicing software, you depend on your data. Since most businesses also provide goods and services for many people that indirectly depend on it, having a plan to protect the business from potential devastation is important.

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How Much Damage Can The Weather Do To Your Business? Lots.

Nobody ever wants to admit that their business has a problem with security. Unfortunately, as the one responsible for the future of your organization, you have to consider all possible outcomes of any potential data loss incident. Furthermore, many of these incidents are beyond your control. Thankfully, you can soothe the pain of a data loss disaster by thinking ahead and planning for the worst.

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When It Comes To Your IT, There's No Such Thing As A Dumb Question!

Especially with so many people claiming to be tech-savvy, asking a question about IT can be a bit nerve wracking. Because of this hesitation, there are a lot of people who don’t ask questions about technology because they feel like their questions might be stupid. For example, having an updated operating system is a term that is tossed around a lot by IT professionals, and even some not-so-professionals.

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Could VoIP Improve These Points For You?

Traditional telephone lines were once extremely important for your business’s success. You had to have dedicated phone lines in your office running to each and every desk so that each of your employees had access to a phone when they needed it. Nowadays, however, virtual telephone systems have become popular with businesses of all size. How does this new way of handling your business’s communications hold up compared to the more traditional model?

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A Good Data Backup Can Save Your Bacon

Data backup. It’s something that all businesses need, but not all businesses know how to approach the implementation of it. This is largely due to the tendency to underestimate how disastrous data loss scenarios can be for their business. You know how it goes; it’s impossible, until it happens. Thankfully, you can significantly reduce the damage done by data loss incidents with a little bit of preventative, proactive thought and a comprehensive backup system.

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Google Will No Longer Display Results As You Type--Here’s Why

If you hadn’t yet noticed, there’s been a change made to the Google search engine that will influence how search results are presented to users. Google’s ‘Instant’ feature, introduced in 2010, is no more.

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Worry Less With Hardware-as-a-Service

Your business relies on mission-critical hardware that keeps its infrastructure running, including servers, workstations, and networking components. However, these pieces of technology require maintenance in order to function properly, and replacement every so often to keep the risk of downtime and hardware failure to a minimum. Thankfully, modern managed IT services have yielded a solution to this issue that can make managing your hardware infrastructure as easy as possible: Hardware as a Service.

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What We Can Learn From IT Statistics

Technology plays a pivotal role in the way modern businesses function, and as a result it carries some element of risk. An example of this is how companies store electronic records. While the implementation of measures that are designed to provide greater ease of use and organization for a business’ employees make business move faster, it also makes it that much easier for a hacker to locate and steal data. Small and medium-sized businesses, in particular, are vulnerable, as they may not have dedicated IT security.

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Give Your Server Units Some TLC

Servers are a critical part of any business or organization’s IT infrastructure, as they are the backbone of data distribution. This could include access to applications such as your productivity suite, or even the storage of vital data that’s necessary for day-to-day operations. Unfortunately, this critical hardware must be continuously maintained. The question becomes: Is your business responsible for keeping your server infrastructure in proper working order?

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How Does Technology Consultation Help?

Consultation is one of those words that you take for granted because you see it everywhere. Think about it, most businesses that provide a professional service offers some semblance of consultation. For the small business owner, can you really afford to pay premium prices to “experts” for them to give you their so-called professional opinion? Besides, what do service providers mean when they use the term “consultation”?

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Is Productivity a Part Of Your Technology Strategy?

Every business is searching for ways to improve productivity. There are now quite a few methods being used to boost the amount that each employee can accomplish, many of which revolve around technology. Admittedly, some of these methods may not be attainable for the average SMB… yet. However, as technology advances you may find yourself able to leverage some of these productivity-enhancing tools to improve the look of your bottom line.

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Run a Small Business? Here’s Why You Need an IT Consultant

The concept of deferring to an expert is not new, especially in terms of running a business. If your business encounters a problem in its plumbing, you call in a plumber. When it comes to your business’ IT solutions, there are professionals who can help with issues there as well: IT consultants.

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Your Business’ Next Great Addition: Voice over Internet Protocol

How does your business communicate? If you are relying on a telephone solution that isn’t optimized to fit the specific needs of your business, you may be hindering your ability to stay efficient and cost-effective.

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Our business began its journey with the purchase of a personal computer back in 1992. This purchase ignited a passion with Chris Chase, our CEO, and there was no stopping its momentum. Less than one year later, he had his first IT support client (and...

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