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Directive has been serving the Oneonta area since 1993, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

Threats are Changing - Are You Prepared to Change with Them?

Security is a part of business that is constantly changing and evolving. What worked ten years, five years, or even two years ago may not be relevant in today’s security environment. What are some of the major changes that your company can expect to see in the coming years? We’ll walk you through some of the ways that security will be changing in the foreseeable future, and what you can do about it.

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Clearing Up Some Chromebook Confusion

Chromebooks might be simple, but they aren’t as limited as you might think they are. They might have once been limited, but more recent models are much more capable of accomplishing just as much, if not more, than any of their previous iterations. Here are some of the most common misconceptions that people have about Chromebooks.

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Are Cloud-Based Solutions Right For Your Organization?

You’d be hard-pressed to find a business these days that doesn’t use the cloud in some way or another. Before investing in the right cloud solutions, it’s important that your organization considers several factors. Here are three of the most common ones that your business should consider before investing in and implementing a new cloud service.

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Can You Afford Your IT Initiatives?

Your operations are, more or less, contingent on your budget. As such, your business will rely on its budget to guide it fiscally through the next year of operation. Unfortunately, IT resources care little about your budget, and you can see this in how unpredictable it can be. We’ll discuss ways that you can keep your IT budget from breaking the bank, as well as how you can improve success over time through proper management of your IT assets.

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If Productivity Is a Constant Battle, Consider Using Mercenaries

The business landscape can be unforgiving. It can be filled with landmines that slow progress to a crawl and blitzes that send your head spinning. If you were to compare the business world to history's great battles, technology solutions are a business’ weapons. They are the tools used to make the everyday grind possible. The more advanced an army’s technology, the bigger the edge they have over outfits that don’t have that technology...as long as it works as intended.

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You Can’t Afford to Overlook These 3 Benefits of Server Hosting

Every business from any industry probably has servers that hold important and sensitive data. However, not all organizations have the assets and skills necessary to manage and maintain these complex pieces of hardware. In particular, small businesses struggle with this aspect of running an in-house server, but there’s another option--an outsourced server hosting service from a third-party provider.

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The Flexibility of VoIP Can Help a Small Business

Flexibility is often cited as one of the major reasons to consider a VoIP solution, but what exactly does this mean for small and medium-sized businesses? We’ll explore some of the major benefits that stem from the flexibility of VoIP, as well as how your business can better leverage it for your business’s future.

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The 6 Most Common Technology Issues Faced By SMBs

While news sources might lead the layman to believe that most issues facing the typical SMB come from cyber criminals lurking online, the reality is far less dramatic. However, this misconception makes these issues no less serious, and still things to prepare for. Let’s review some of the most common causes of technological issues in the office environment.

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4 New Technologies that Can Revolutionize Your Business

New technology paves the way for businesses to leverage their resources in exciting ways. Of course, it’s impossible to take advantage of these benefits if you don’t even know these new technologies exist. Therefore, to help you achieve an edge over your competition, consider how these four new technologies can enhance your business model.

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The Top 4 Reasons to Adopt Cloud Computing

The cloud has seen explosive use of its services and solutions since it was first introduced, and for good reason--it offers benefits that are too useful for a business to pass up. These benefits vary, but all serve a singular purpose: to make the user’s experience easier. Here are some of the ways that the cloud can enhance the daily operations of your business.

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Are You Frustrated with Business Technology? Managed IT Can Help

How does your business maintain its critical technology assets? Organizations with limited budgets and workforces often resort to forsaking technology support entirely, only getting the help they need when something goes wrong. This is called break-fix IT, and it can become a major detriment to your organization in the long run if left unchecked. Thankfully, there’s a simple solution, and it doesn’t involve hiring in-house technicians or breaking your budget.

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How Should Business Owners Respond Appropriately to the Mobile Revolution?

Mobile devices have a prevalent place in the modern office. In fact, a recent study by Gartner found that 80 percent of all employees bring their personal mobile device with them to work. This Bring Your Own Device (BYOD) trend comes with a host of benefits, like improved productivity and employee morale, but it increases the risk of a corporate data breach if not properly managed. How should a concerned business owner respond to this trend?

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Ransomware: The Smaller The Business, The Bigger The Problem

The variety of malware known as ransomware exploded in popularity in 2016, encrypting victims’ files and demanding cryptocurrency payments to restore the data to the estimated tune of $1 billion. This may seem to suggest that large corporations and companies are the primary targets of these cyber criminals--and for some, they are.

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What is the MSPs Role in Maintaining a Regulation Compliant IT Infrastructure?

As a business, your clients trust that you’re taking every measure possible to protect data, like personal information or financial records. However, with the number of businesses using electronic records continuing to climb, along with the rise of cybercrime attacks, many industries have begun to impose regulations and compliances that are designed to keep personal information secure. Health and finance are two of the most heavily regulated industries, with the government having stepped in and set a specific standard of data security regulations that these companies must comply with.

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Hosted Utility Computing Allows Businesses to Centralize Their IT

Your business relies on technology to ensure operations proceed smoothly, but the way that it’s managed can have a major impact on the way your company functions. Think about it like this: if you have software solutions hosted on different computers, but not in any centralized location, only those computers will be able to use these solutions--potentially hampering your staff’s ability to be productive. How can you make sure that this doesn’t become a major problem?

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The Benefits of Centralizing Your Data and Infrastructure

Technology helps businesses of all kinds keep their operations running soundly, but depending on the way that it’s managed, it could have detrimental effects on your company. For example, if you have all kinds of solutions hosted on specific servers or workstations, you’re keeping them from being accessed by devices that aren’t connected to that specific network. Wouldn’t it be better if everything was centralized so that all of it could be accessed at a glance?

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Selecting the Best Software as a Service For Your Business

Small and medium-sized businesses have increasingly turned to SaaS, or Software as a Service, to access the tools and resources they need to complete their objectives. Rather than maintaining a solution in-house, SaaS is delivered as a web application or through the cloud. However, not all SaaS solutions deliver the same functionality.

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The Explosion of Mobile Devices is One Trend Your Business Must Account For

You may have heard about the Internet of Things in passing, but do you truly understand the nature of these connected devices, and how they will affect your business in the coming years? The Internet of Things is a major trend that needs to be addressed if your business plans on succeeding in the near future.

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3 Ways Help Desk Support is Perfectly Suited for SMBs

Let’s say that your team is deep within the throes of productivity on a major project, and even the slightest hiccup will knock off their momentum and derail all progress. What would happen if the software they need to do their job suddenly became unusable, or settings on their workstation get changed without their knowledge? Without a reliable IT department, you might be out of luck.

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How to Effectively Manage Your Business’s Biggest Risk Factors

Every business has to deal with a certain amount of risk from various factors, from hackers, natural disasters, or user error. As a business owner, it’s your responsibility to ensure that your organization can bounce back from a potentially dangerous situation with minimal casualties. We’re here to help you understand the importance of a risk assessment, and what you need to look out for.

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Our business began its journey with the purchase of a personal computer back in 1992. This purchase ignited a passion with Chris Chase, our CEO, and there was no stopping its momentum. Less than one year later, he had his first IT support client (and...

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