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Directive has been serving the Oneonta area since 1993, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

Tip of the Week: Don’t Underestimate How These 3 Mistakes Can Ruin Your Computer

b2ap3_thumbnail_pc_mistakes_400.jpgNothing can damage a computer quite like user error. It’s sad when this happens because it’s often the case that the resulting issues could’ve easily been prevented if the user simply knew of PC best practices. Take for example these three easily-preventable PC mistakes that will do your computer harm.

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Tip of the Week: Use Screenshots to Better Communicate PC Problems

b2ap3_thumbnail_screenshots_400.jpgHave you ever tried describing a PC issue on the phone to tech support, and you get nowhere because you’re having such a difficult time describing the problem? To be sure, this is a frustrating experience. By taking a screenshot, you can send an image of the exact problem you’re experiencing, which will really help clear things up.

Taking a screenshot is as easy as using the right keystrokes. Here’s how you do it.

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Tip of the Week: A Clever Way to Make Your Computer Talk to Itself

b2ap3_thumbnail_talking_computer_400.jpgComputers can feel one dimensional, requiring the user to read and type. Humans don’t naturally interact like this. We communicate best with our voices and our ears. One day, our PCs will have artificial intelligence and we will be able to communicate with them as if we were talking to a person. Until this technology becomes mainstream, these two audio features will have to make do.

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Free Tool Connectify Turns Your PC Into a WiFi Hotspot [VIDEO]

b2ap3_thumbnail_pc_wifi_hot_spot_400.jpgWe’ve all had those moments where you desperately need a WiFi signal. Without one, how will you check your email? If you have a PC with a wireless card, you can take advantage of Connectify to turn your PC into a WiFi repeater, effectively extending your hotspot’s signal. With everyone looking to take advantage of wireless technology, a WiFi signal is necessary; so here’s how to make it a little better.

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Tip of the Week: How to Check Your PC’s System Specifications

b2ap3_thumbnail_check_your_specs_400.jpgDo you know how much RAM is in your computer? How about its processors, or its graphics card? An inexperienced computer user might find it difficult to understand what exactly makes a computer tick. It doesn’t have to be difficult to find out all of these specifications. In fact, Microsoft makes it simple to find out all of the details about the computer you’re using.

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Diagnosing CPU Issues

b2ap3_thumbnail_diagnose_cpu_issues_400.jpgYour PC's CPU (Central Processing Unit) is one of the many delecate components inside your computer. The CPU essentially does all of the thinking that your PC needs to do, processing instructions from your operating system and all of your programs. That might not seem like a big deal, but most CPUs today handle billions of processes every second. It doesn't store data (that's the hard drive) but if the CPU fails to work properly, you won't be getting much work done.

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New Leadership at Microsoft can Change the Tech World

b2ap3_thumbnail_Satya_Nadella_CEO_400.jpgThe CEO baton at Microsoft has been passed from Steve Ballmer to Satya Nadella, making Nadella the third CEO in Microsoft's well-publicized history. You may not think that this will have an impact on your business, but considering how intertwined Microsoft is with the the global economy, you may be surprised to learn that this move will affect your company.

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The Decline of the PC Market

b2ap3_thumbnail_decline_of_the_pc_market_400.jpgAnybody who has been paying attention to the technology field has heard echoes of the looming decline of PC sales. Now, that prediction has not only come to fruition, but it is much worse than many have previously imagined. In 2012, both the IDC (International Data Corporation) and the Gartner Group reported that global PC shipments in the 3rd quarter had fallen 8% from the previous year. The latest numbers released on December 2nd, 2013 were not good news for the world of traditional desktop and laptop computers.

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What to do with Your Old PC

b2ap3_thumbnail_pcrecycler400.jpgIt's nice to get a shiny new computer that's fast, powerful, and has all the latest features. Before you install your new machine, you have to make a decision about what to do with your old one. Your old computer has been a faithful friend over the years so you may feel bad pitching it to the curb; instead, consider giving it a new home.

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3 Easy Tips to Improve Your PC’s Boot Up Time

b2ap3_thumbnail_turnon400.jpgImproving your computer's startup time is a great way to get more productivity out of your work day. Studies have shown that people are most productive during the early hours of the day; therefore, you don't want to waste your best hours waiting for a PC to load. Here are three easy tips you can do to improve your PC's boot up time.

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Our business began its journey with the purchase of a personal computer back in 1992. This purchase ignited a passion with Chris Chase, our CEO, and there was no stopping its momentum. Less than one year later, he had his first IT support client (and...

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