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Directive has been serving the Oneonta area since 1993, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

What To Do When Your Remote Workforce Needs Computer Repair

For many businesses (and employees), remote work has been a godsend, while proving its value and efficacy as a viable means of productivity… particularly when certain health crises make gathering in the office an unsafe prospect. Recently, businesses have adopted somewhat-hybridized approaches to their work processes. While this is clearly a wise move for the business, it also opens the door for some otherwise unprecedented challenges.

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Tip of the Week: Easy Windows 10 Screenshots

There is one key on the keyboard that might seem a little odd: PrtScn. It’s not immediately obvious what this key does or why you would want to use it, but we assure you that it is an extremely helpful keyboard shortcut once you understand how it works and why you might want to try it out. In reality, the PrtScn key (on some keyboards it might just be PrtSc) is important for taking screenshots on your Windows device.

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Slow or Broken Computer? Get it Repaired Now. Here’s Why

Let’s get right to it: if your computer has something wrong with it, it is going to get in your way. It’s going to be slower, it’s going to crash, it’s going to stop you from being productive. That’s just the start of it, too.

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Where Does Your Recycled Technology Go?

Businesses go through a lot of technology, but how does your organization dispose of electronics that are no longer in use? Let’s discuss this incredibly important topic, as the improper disposal of devices could not only put your organization at risk, but also the environment.

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I Need My Computer Repaired, and I Need It Right Now

So, you’re busy working, when suddenly your computer crashes…what do you do? Naturally, your first response should be to reach out for support. Let’s go into how your acquisition of support may go, even if your issue cannot be resolved remotely.

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Tech is a Big Seller on Black Friday and Cyber Monday

With the holidays fast approaching, people are ready to go out and find the best, most perfect gifts for their loved ones. That said, people don’t want to spend their money frivolously; they want to find the best deals while they are available. We’ve compiled a list of some of the best Black Friday and Cyber Monday deals that have been announced so far.

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The Global Chip Shortage is Currently Hindering Many Industries

Using microprocessor-based technology is now a way of life for a majority of people, and with that a massive demand is created for these components. Unfortunately, demand—as well as the COVID-19 pandemic—has caused difficulties for many organizations’ supply chains, including microprocessors. Today, we will go through the microchip shortage, how it affects consumers and when experts project that it will subside. 

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What is a Botnet, and Why Is It Dangerous?

Have you ever wondered how hackers manage to pull off incredible feats like bombarding networks and servers with so much traffic that they simply cannot function? None of this would be possible if not for botnets. But what is a botnet, and why is it important for your organization to understand? Let’s dive into the details.

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3 Easy Actions Every Employee Can Do to Keep Their Computer Clean

Regular computer maintenance is part of maintaining healthy IT infrastructure, but one aspect that can often go by the wayside is keeping your computer physically clean. By this, we mean keeping it dust-free, clean and tidy. We’ve put together a shortlist of everyday actions that employees of any caliber can use to keep their workstations clean. This will help your organization take preventative measures over time and (hopefully) prolong the lifespan of your business’ technology.

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Best Practices for Protecting Your Mobile Devices While Traveling

We know that you might not feel comfortable traveling yet, and for good reason, but when you do, it is extremely important that you take steps to protect the technology you take with you on the road. Here are some of the best ways that you can keep your mobile devices safe while out of the office and traveling.

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The Global Chip Shortage a Real Problem for Many

With such a heavy focus on remote work over the past year or so, if you have tried to procure equipment or technology solutions during this period, you may have noticed that it is much harder than usual to do so. The global chip shortage has led to many challenges for organizations, chief among them getting the parts needed to put together critical technology solutions. This opens up a whole other set of issues, though, particularly in regards to disruption of the supply chain.

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Do We Really Need a Computer Feature to Tell Us We Need a Break?

Workplace stress has increasingly been focused on as a prescient problem for businesses, with an increased focus on identifying the causes and mitigating the impacts. A recently published patent from Microsoft helps to demonstrate how seriously this is now taken… although it also begs the question: do we really need technology’s help to identify when we feel stressed?

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Tip of the Week: The ABCs of Windows Shortcuts

Windows has no shortage of capabilities to offer its users, with many of these tools coming with an associated Windows shortcut. Since keeping track of all of them can be a challenge, we wanted to assemble a list of most of them for you. This blog will serve as that list, so make sure you add it to your browser’s favorites for quick reference!

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Tip of the Week: How Serious is Blue Light Exposure, Really?

Every day, it seems like there’s a new threat to be concerned about. Obviously, there’s the big one that the whole world’s been dealing with, but there’s also the smaller things that we’re supposed to be worried about… like “blue light”, for example. What is that, and what can it really do?

As it turns out, blue light is more than just a marketing gimmick, and can potentially impact your health. Let’s go over a few tips to help you filter it out, and why you may want to do so.

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The Power Button is Capable of More Than On/Off

If you’ve ever used technology, the power button has had a pretty consistent appearance, and an even more consistent use. However, there’s a reason that the power symbol we’re so familiar with looks the way it does. Furthermore, there’s more that the power button can ultimately do.

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Tip of the Week: The Different Options for Powering Down Windows

While your attention is likely more dedicated to how you use your computer while it’s on, it is just as important to consider the different ways that you can turn your computer off, in a manner of speaking. The varied options present in the Start menu will each have their own effect, so it is important to be aware of what these differences are. Let’s review what each option does so that you’ll be able to use them more appropriately.

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More Than 70 Percent of PCs Run Windows 10

Ever since Windows 10 debuted in July of 2015, it has slowly risen in its market share. This has continued throughout the tumultuous times that 2020 has provided, as the OS has now reached a market share of 72.2 percent as of October. Let’s go over why this matters, and why—if you haven’t done so yet—you need to add your organization’s PCs to that number.

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Shutting Down Your PC May Not Put a Stop to Your Processes

You’re probably familiar with a situation where your technology is on the fritz and someone says to you “Why don’t you turn it off and turn it back on?” What you have no way of knowing is that by turning it off and turning it back on, you aren’t getting the same result you would if you simply restarted the machine.

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Warning Signs That Your Computer Is on Its Last Legs

It is no secret that a computer that doesn’t seem to want to behave (or seems to experience constant issues) is something that most people just want to replace, no questions asked. However, by nature of how computing devices are put together, it is entirely possible that your device could simply be in need of a (much less expensive) repair.

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Your IT Budget Says a Lot about Your Business

Budgeting anything can be difficult, but with many business’ organizational reliance on information systems, finding the money to get your IT initiatives off the ground can be a challenge. That hasn’t stopped the IT sector growing fast. In fact, IT spending in business is at its highest levels since 2007. Let’s take a look at how your IT budget actually helps keep your organizational technology initiatives moving forward.

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Our business began its journey with the purchase of a personal computer back in 1992. This purchase ignited a passion with Chris Chase, our CEO, and there was no stopping its momentum. Less than one year later, he had his first IT support client (and...

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