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Directive has been serving the Oneonta area since 1993, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

If Classic Monsters Were Computer Viruses

b2ap3_thumbnail_halloween_it_400.jpgWhat’s scarier, monsters or computer viruses? While it would be horrifying to be caught in a dark alley with a vampire, it would also be terrifying to lose your data to a hacker. Each entity is scary in its own right, but how frightening would it be if the two were combined?

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Your Droid Phone is Inferior to the Greatest Droid of All, R2-D2

b2ap3_thumbnail_r2d2_400.jpgIn 1977 the first Star Wars movie premiered, entitled “A New Hope.” The science-fiction film became a hit and spawned a franchise that’s still going strong 38 years later, with the upcoming release of its much-anticipated seventh feature film, “The Force Awakens.” In fact, Star Wars is such a big deal that it has its own holiday, celebrated every May 4th (May the 4th be with you).

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A Trap So Devious that Even Admiral Ackbar Missed It

b2ap3_thumbnail_may_the_4th_death_star_400.jpgWith the long-awaited release of Star Wars: Episode VII The Force Awakens this December, today’s Star Wars Day holiday may be the biggest yet (May the 4th be with you). As a technology-loving IT company, we’re happy to honor our favorite science fiction franchise by taking a fun look at its futuristic space technology.

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Unsent IE Error Reports Uncovered, You Won’t Believe Where!

b2ap3_thumbnail_old_ie_error_reports_400.jpgEven if you like Internet Explorer, you may have noticed that it can be a bit buggy at times. Perhaps if Microsoft had more information about the causes of its software issues, they could develop a better product. This is the purpose of software error reports, which largely go unsent and unread; or at least, that’s what Microsoft thought.

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Cat Tech Support: You’ve Gotta Be Kitten Me!

b2ap3_thumbnail_kitty_tech_support_400.jpgUnless you’ve been living under a rock, you know that cat memes infest the Internet to the point where it’s difficult to not see one. But, have you considered that it might not be that people are obsessed with cats, and that maybe the cats are simply overwhelmed by their ego as a superior race? Perhaps cats understand technology far better than even humans do, and they are the masterminds behind why the Internet has gone cat-crazy.

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Mark Your Calendars, Folks: World Backup Day is March 31st

b2ap3_thumbnail_world_backup_day_400.jpg2015 isn’t the year to go without backups. If there’s anything 2014 showed the world, it’s that businesses can fall victim to data breaches when they least expect it. You want to be prepared in the event of a data breach or data loss, and the easiest way to do that is by taking advantage of an external backup. Unfortunately, even an essential solution like data backup can be forgotten amidst the everyday operations of the average business owner.

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An IT Christmas Carol

b2ap3_thumbnail_an_it_christmas_carol_400.jpgA technology-based parody of the classic Christmas story, “A Christmas Carol,” by Charles Dickens.

Once upon a time, in a land not much different from this one, there lived a business owner. His name was Scrooge. He wasn’t an unlikable fellow; jolly and cheerful at any glance, his smile could light up the darkness in anyone’s life. Yet, when the winter months arrived, and a chilled wind blew across the land, so too did a fell gust freeze his heart. It was time to figure out why his systems were hacked (again), and he knew it would be an expensive endeavor. How he hated managing his IT.

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IT Techie, Hurry Up My Downloads Tonight [VIDEO]

b2ap3_thumbnail_hurry_up_downloads_400.jpgAn IT parody song to the tune of “Santa Baby.”

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Are Your Employees as Competitive as Black Friday Sales?

b2ap3_thumbnail_workplace_competition_400.jpgBlack Friday is widely regarded as the most competitive day for American retailers, and for consumers standing in line to take advantage of rock-bottom prices, the general consensus is that all of this competition is great for their wallets. In the same way, your business can benefit from a healthy dose of friendly competition.

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The PC on Haunted Hill

b2ap3_thumbnail_pc_on_haunted_hill_400.jpgOur minds often attribute unexplained phenomena with hauntings from ghosts. Most of the time, there's a perfectly good scientific explanation for what's going on. If you ever see your computer's cursor move on its own, your PC isn't haunted. Although, you might prefer a haunting to what's really happening; a hacker is probably stealing your data. Now that's scary!

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Ghost Servers - Who Ya Gonna Call?

b2ap3_thumbnail_ghost_server_400.jpgEveryone has heard horror stories about the spirits of the dead lingering in this world. Every culture on this planet has different beliefs about the nature of these spectral beings. Not much is known about these beings, but people still believe without a doubt that they exist. In regards to technology, ghosts do exist, in the form of ghost servers.

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The Heartbleed Fallout

b2ap3_thumbnail_heartbleed_fallout_400.jpgLast week, the Heartbleed bug was identified as a weakness in the OpenSSL cryptographic library, potentially leaking two-thirds of the Internet's secure information from any websites utilizing this encryption style. While most major websites such as Google, Yahoo, and Facebook released patches quickly, it does little to actually remediate the problem. Your data could have been leaked over the year-plus that the vulnerability could have been accessed. There is no way to know if it has been compromised.

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A Christmas Carol in the Cloud

b2ap3_thumbnail_mchist400.jpgAround the holidays, we are often reminded how important it is to give, and graciously receive good will. One story that sparks these thoughts is Charles Dickens' classic tale, A Christmas Carol. For those of you who are not familiar with the story, Ebenezer Scrooge, a wealthy, shrewd miser gets visits from the three spirits of Christmas after he believes that Christmas is no better than a day of wasted profits. Scared out of his wits by the legacy he would leave behind if he didn't change, Scrooge's transforms into a generous and caring man, literally overnight. This story has been told several different ways over a century, but the premise is still the same, profits aren't always what matters most.

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There’s a Security Flaw!

b2ap3_thumbnail_santa400.jpgA Song In the tune of "Here Comes Santa Claus"

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Our business began its journey with the purchase of a personal computer back in 1992. This purchase ignited a passion with Chris Chase, our CEO, and there was no stopping its momentum. Less than one year later, he had his first IT support client (and...

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