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Directive has been serving the Oneonta area since 1993, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

Technology that Can Help You Get Through Tough Situations

Running a business has definite highs and lows. When things start spiraling seemingly out of control, it’s important to maintain the confidence that with the right decision-making and conscientious action, you can get through any problem that a business faces. In today’s blog, we’ll discuss some of the technology that can help you get through tough situations. 

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Is It Time for Your Business to Upgrade Its Technology?

How can you know when your organization should upgrade its technology infrastructure? The truth is that it’s not always immediately obvious when you should do so, as there are countless factors in play to consider at any given time. Today, we want to help your business determine when to bite the bullet and upgrade your technology.

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If These 5 Technology Problems Sound Familiar, You Aren’t Alone

As necessary as technology is in modern business operations, a variety of common IT-related obstacles must be overcome for your efforts to succeed. Fortunately, partnering with a managed service provider (MSP) can make these obstacles less “mountain” and more “molehill.” Let’s examine some of the most often seen business technology challenges and discuss how a relationship with an MSP helps alleviate them.

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Innovation Can Take You to the Next Level

Most businesses need to confront IT innovation, as technology moves pretty fast. If you don’t have a plan to at least consider the technology, you could be easily left in the dust. In this month’s newsletter, we will discuss some pretty transformative technologies that are evolving quickly and can help your business improve its overall innovation. 

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Tip of the Week: Three Steps to Policing Your IT Policies

Small businesses are presented with the challenging prospect of monitoring and policing various IT-related policies that you might have for your network infrastructure and workplace technology use. The difficulty of this notion does little to lessen its importance, however. You need to take action to protect your assets, data, and reputation from the countless threats out there, and ensuring that your employees are properly using technology is paramount to this endeavor.

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Automating Management Tasks Can Keep You Ahead of IT Problems

In business technology, automation reigns supreme, especially for tedious tasks that offer little to the individual performing them. Remote management epitomizes such tasks, and strategic automation can greatly enhance organizational productivity. Let’s examine how automation can help you stay proactive. 

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Tip of the Week: 4 Ways to Save Money on Your IT Solutions

Are you paying attention to where you spend your IT dollars and whether or not you are making the most of your budget? It’s important to assess your needs before making any major technological purchase, including the goals, challenges, and pain points you are trying to solve. With the right approach, you can increase the value you get out of your IT—particularly with the following strategies.

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3 Huge Benefits of Adding Help Desk Support to Your Staff

Do you have employees who struggle with their technology? Chances are that there will always be individuals who are not as proficient with it as you might expect, and without a dedicated IT resource to ask for assistance, they might get frustrated and disengage with their work. You need to provide the right support to your employees, and you’re in luck; we have just the right solution to your problems: a help desk!

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Why You Need to Keep Track of Your IT Infrastructure

When taking stock of your business assets, technology is particularly critical to pay attention to. Let’s discuss why this is and what you must do to manage it properly.

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Big Tech is Bigger Than You Realize

As technology seeps into every part of everyday life, the market for technology has exploded. This has led to technology companies growing to be massive and seemingly uncontrollable entities. Let’s take a look at big tech and its effect on society. 

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AR Sets Up a New Reality

You’ve probably heard of augmented reality by now. If you are a fan of sports on TV, especially. Every time your favorite team faces a 4th and 1, the lines that you may take for granted on the field is AR. It augments the image with overlays of information that makes what you are looking at more immersive. As businesses continue to evolve, integrating augmented reality can be a game-changer. Let's explore four compelling ways in which augmented reality can work wonders for businesses.

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3 Tips for More Effective Data Backup and Disaster Recovery

Backup and Disaster Recovery (BDR) are incredibly important elements of any successful business, as without them, you’re just one disaster away from a world-shattering wake-up call. We take a strategic approach to data backup and disaster recovery that considers your daily data backup needs while recognizing its long-term benefits. Let’s discuss how you can ensure that your business can use BDR to survive any potential threat the world throws at it.

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How to Convert and Edit a PDF File

PDF, which stands for Portable Document Format, is a type of file that business professionals are all too familiar with. While most are aware of and appreciative of this file type, they likely are not aware of some of the more fun and useful features afforded to them. Let’s explore just what PDFs are capable of, including how to make and edit them.

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The NFL Has Seen a Significant Technical Leap Forward in Recent Years

Did you watch the big game this year? Chances are that if you did, you got to witness all of the spectacles that the event had to offer, including a lot of technology that enriched the experience, whether you realize it or not. The National Football League has implemented emerging technologies that have helped solve persistent challenges over the years. Let’s explore some of these technologies.

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Tip of the Week: Keep Your Tech Clean and Efficient

From smartphones to laptops and everything in between, our devices are constantly exposed to dirt, dust, and germs. Keeping your technology clean ensures a longer lifespan for your devices and promotes a user’s health. Today, we'll explore four practical tips to help you keep your technology clean and functioning at its best.

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How to Tell Your IT is Performing as Expected

One of the most important considerations that a business that relies on technology needs to make is how efficiently its technology works. Let’s discuss some ways to measure this benchmark and ensure that it is optimized to meet your business needs.

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The Best Practices of Video Conferencing

Video conferencing has really taken off in recent years, due in no small part to the COVID-19 pandemic, which forced remote work on most businesses worldwide. However, businesses see the benefits of video conferencing, and it has now cemented itself as a go-to communications solution for all businesses. Today, we want to discuss how to make virtual meetings and video conferencing more productive and more engaging.

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Explaining Three Pieces of Basic Networking Equipment

Whether you know how it works or not, your business has an internal network that connects all of its computing infrastructure and resources. Today, we want to take a moment to demystify some of the common networking equipment you might have on-premises and what it all does to contribute to your business’ continued success.

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Cyber Censorship is a Complicated Issue

The web is filled with all types of content, and depending on where you live, it can be regulated by a myriad of organizations from all sections of society. From internationally recognized trade organizations to governments to industry regulators, there are a lot of moving parts in data regulation as it now stands. That leads to people wanting more control over data and censorship. Let’s take a look at cyber censorship and how it's a bigger issue than you might think.

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The Best Way to Protect Your Business’ Reputation is to Protect Your Data

SMBs tend to rely on their longstanding clients to bring in the majority of their revenue, so what happens when clients suddenly cannot trust your business’ reputation? Look no further than if you were to suffer from a cyberattack for an answer. It turns out that being careless with your clients’ data is one of the best ways to sink your reputation.

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Recent News

Our business began its journey with the purchase of a personal computer back in 1992. This purchase ignited a passion with Chris Chase, our CEO, and there was no stopping its momentum. Less than one year later, he had his first IT support client (and...

Understanding IT

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Technology is constantly evolving, and keeping up can feel overwhelming. Whether you want to understand cybersecurity threats, explore automation, or learn how regulations like PCI DSS impact your business, we’ve made it easy to access clear, straightforward insights on key IT topics.

Insights to Understanding IT

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Oneonta, New York 13820

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