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Directive has been serving the Oneonta area since 1993, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

ALERT: Critical Security Flaw in Samsung Smartphone Modems

Google's Project Zero, a team of security analysts employed by Google who are tasked with finding zero-day vulnerabilities, has found critical security flaws in Samsung modems (used in smartphones and other communication devices). This flaw could enable hackers to remotely gain access to vulnerable devices without any intervention from you, the user.

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Tip of the Week: Creating a Desktop Shortcut to a Webpage

If you’re looking to maximize your productivity, then having the web-based resources you browse to everyday is a must. You can take this idea one step further by assigning a shortcut icon to a specific web page you frequent. Let’s discuss the process for how you can do this.

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A Trustworthy Recovery Strategy Requires a Few Things

A disaster can take many forms, from a raging snowstorm to deleting the wrong file. Regardless of what kind of disaster you face, you can know that it doesn’t take much to impact a business, especially if the business doesn’t have a business continuity plan in place. How does your business recover from such a devastating scenario? How can it get its data back and in proper working order? That’s what we want to tell you about today.

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How to Keep Rapid Growth From Hurting Your Business

All successful businesses want to grow and better themselves, as growth is a direct indicator that you are doing something right, from providing better services to your customers or servicing more customers. If you’re not ready to adapt to this growth, you’re in for a difficult time. Here are three ways you can keep your business operating even when you’re experiencing unprecedented growth.

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You Need to be Mindful of Wearable Tech

The increase in wearable technology that you see coming into your business has substantially increased over the past couple of years. People are doing a better job of tracking their health and using wearable technology to improve their work lives. This creates a problem for the business because every single device brought onto a network is a potential threat and threats have to be managed. Let’s take a look at how people are using wearable technology and what you can do in response to this trend. 

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Recent News

Our business began its journey with the purchase of a personal computer back in 1992. This purchase ignited a passion with Chris Chase, our CEO, and there was no stopping its momentum. Less than one year later, he had his first IT support client (and...

Understanding IT

Get the Knowledge You Need to Make IT Decisions

Technology is constantly evolving, and keeping up can feel overwhelming. Whether you want to understand cybersecurity threats, explore automation, or learn how regulations like PCI DSS impact your business, we’ve made it easy to access clear, straightforward insights on key IT topics.

Insights to Understanding IT

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Oneonta, New York 13820

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