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Directive has been serving the Oneonta area since 1993, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

VoIP Delivers for Businesses with These Features

Business has changed, so the tools your organization uses must evolve as well. One element of your business that has not only got more affordable, but also offers robust integrated features is your telephone system. Today, you can get some pretty impressive features as a part of a hosted VoIP implementation. With collaboration being more important than ever to keep costs down, having the tools you need at the ready is more crucial than ever.

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Tip of the Week: Instant Messaging Strategies that Work

Instant messaging can solve a lot of problems for small businesses, and it can make for a much more dynamic work environment compared to the passive one created by sending endless emails. However, this is only true if you are using instant messaging correctly. How does one go about doing that?

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The Most Popular Subject Lines for Phishing Threats are Revealing

Even the most cautious employee could fall victim to a well-placed and well-timed phishing email. What are some factors that contribute to the success of these attacks, and what subject lines in particular should people be cautious about? A recent study takes a look at what goes into a successful phishing attack, and you might be surprised by the results.

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How Smart is Your Smart Technology When It Comes to Network Security?

Smart devices have brought about unprecedented amounts of connectivity in aspects of running a business or owning a home that never could have been dreamed of in the past. People can now unlock their front doors, turn up their thermostats, and even switch the lights on and off through their smartphone. Unfortunately, the part that people don’t like to talk about with these applications and devices is security—big surprise, right?

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Is Your View of Your Business’ IT Realistic?

When you invest in a new technology solution, you might be wearing your rose-tinted glasses and expecting too much from the solution right out of the box. We all have expectations for what we want the solution to accomplish, but sometimes these expectations simply are not realistic. Let’s take a look at some common misconceptions people have about technology in the workplace, especially in regards to implementation.

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Our business began its journey with the purchase of a personal computer back in 1992. This purchase ignited a passion with Chris Chase, our CEO, and there was no stopping its momentum. Less than one year later, he had his first IT support client (and...

Understanding IT

Get the Knowledge You Need to Make IT Decisions

Technology is constantly evolving, and keeping up can feel overwhelming. Whether you want to understand cybersecurity threats, explore automation, or learn how regulations like PCI DSS impact your business, we’ve made it easy to access clear, straightforward insights on key IT topics.

Insights to Understanding IT

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