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Directive has been serving the Oneonta area since 1993, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

Chipotle Feeling the Heat After Upstate New York Restaurants Breached

Patrons of Chipotle Mexican Grill might soon start to feel sick to their stomach, but it will have nothing to do with the food--the company has disclosed the full list of upstate New York restaurants affected by the point-of-sale malware that infected the company between March 24th and April 18th of this year. Could this breach have compromised one of your cards? Could you be vulnerable in some other ways, too?

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Mobile Game Changer: Google Lens

Augmented reality is still a relatively new concept. It seems like a gimmick at first glance, but one of the most notable technology companies--Google--is attempting to take AR and use it to create a certain utility for it in mobile devices. Sundar Pichai, Google’s CEO, clarified this devotion to augmented reality with the announcement of the Google Lens.

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Digital Transformation: What Does it Look Like for Businesses?

Smart organizations are always looking for ways to improve how they do business. Digital transformation is a way for businesses to get the most out of their technology by improving workflows and overall efficiency. What does digital transformation look like and how can you implement it in your business?

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Businesses that Value Mobility Will Want to Adopt 2-in-1 Devices

Businesses today rely heavily on software solutions to function, and so these solutions need to be on-hand whenever and wherever a business opportunity may arise. As a result, mobile solutions have risen in importance, despite the continued need for what a desktop has to offer. To meet both these requirements, we recommend a convertible ultrabook, also known as a 2-in-1 device.

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Getting to the Root Cause of an IT Issue Means Seeing the Big Picture

When your business experiences an IT outage, what’s the first thing that comes to mind? A typical response (after expressing frustration) is, “How long until operations resume?” An answer to this question isn’t always obvious, which leads to another question, “Why did my system go down in the first place?” Being able to quickly and accurately ascertain what’s behind an IT outage is a responsibility that every business should have handled, yet implementing such a procedure is often overlooked until it’s too late.

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Our business began its journey with the purchase of a personal computer back in 1992. This purchase ignited a passion with Chris Chase, our CEO, and there was no stopping its momentum. Less than one year later, he had his first IT support client (and...

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