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Directive has been serving the Oneonta area since 1993, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

5 Steps to Take Before Going to a Computer Repair Shop

Fotolia 98669974 SUh oh, your PC or laptop is starting to act up again. If it’s been checked for software problems, you’re most likely dealing with an issue with the hardware. Looks like it's time for a trip to the repair shop--but before you go, you need to make a few preparations. Here are the five things you need to consider before taking your computer in for repair.

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Tip of the Week: Use Windows Start Menu to Search Your PC and the Web

It’s no secret that finding a particular program or file on your computer can be a pain, especially when you don’t have the time to hunt it down by clicking through folders. However, there is a much easier way to locate your desired data. All you need to do is use the search option found in the Start menu, which is the subject of this week’s tip.

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Tip of the Week: Cracked Your Phone’s Screen? Here’s What You Should Do Next

WHOOPS! This might be one of the more PG-rated things you would say if you dropped your phone, and perhaps additional colorful words would follow the moment you discovered that your phone’s screen is now cracked. If you find yourself in such a predicament, what do you do next? We’ll help you deal with this unfortunate circumstance in the best way possible.

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How Do You Feel About ISPs Selling Your Internet Browsing History?

In October of 2016, the Federal Communications Commission designed a set of rules known as the Broadband Consumer Privacy Proposal. These rules had intended to flip the status quo and require Internet service providers (ISPs) to gain their customers’ permission before they harvested their browsing histories to sell to advertisers. This proposal is now moot with the establishment of a new law that passed through Congress and was signed by President Trump in April 2017.

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Is Combining Mobile Apps and ATMs a Good Idea?

ATMs are, surprisingly enough, not the most secure pieces of technology out there, though there are efforts to improve security by taking advantage of mobile devices. Granted, this won’t be enough to protect against the considerable vulnerabilities in ATMs. In order to maximize security and minimize the amount of damage done by vulnerabilities, the user needs to understand how to protect themselves while using ATMs.

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Recent News

Our business began its journey with the purchase of a personal computer back in 1992. This purchase ignited a passion with Chris Chase, our CEO, and there was no stopping its momentum. Less than one year later, he had his first IT support client (and...

Understanding IT

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Technology is constantly evolving, and keeping up can feel overwhelming. Whether you want to understand cybersecurity threats, explore automation, or learn how regulations like PCI DSS impact your business, we’ve made it easy to access clear, straightforward insights on key IT topics.

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Oneonta, New York 13820

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