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Directive has been serving the Oneonta area since 1993, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

This World Backup Day, Stop Testing Your Luck and Back it Up!

No business owner likes to think about it, but every business needs to be prepared for the possibility of their data disappearing. Have you taken steps to ensure that, should some disaster strike, you will be prepared to dust yourself off and continue operations? Furthermore, are you sure that your preparations will be sufficient and your data will be preserved?

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Tip of the Week: How Using an Inconspicuous SSID for Your Wi-Fi Deters Hackers

When you turn on your device’s Wi-Fi capabilities, do you ever take the time to look at some of the names of your neighbors’ connections? You’ll see some rather boring names as well; some might just use the name of their organization or the family’s name, or even just the default SSID used by the router. The fact of the matter is that a wireless network name that’s easy to gloss over is a best practice for network security.

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Tip of the Week: 4 Ways to Improve Customer Service that Any Business Can Do

Providing outstanding customer service is a requirement to be successful in today’s business environment. If you ignore this valuable tenant of business, then you’ve got a competitor who will gladly jump on the opportunity to steal away your customers and prospects by offering better service. What steps is your business taking to make sure that your customer service is second to none?

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Apple vs Samsung: Who Makes Better Tablets?

In today’s mobile-centric world, portability is becoming more and more crucial to success in business affairs. This phenomenon can easily explain why tablets are commonplace in boardrooms and briefcases. With Apple and Samsung offering two heavy-hitting tablets (the Galaxy Tab S3 and the iPad Pro), we’ve decided to analyze their features head-to-head to find out which is the supreme option for your business needs.

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Cops Lock Up Criminals, Ransomware Locks Up Cops

Society relies on law enforcement to enforce laws in a fair and just manner, but even the police have their work cut out for them when they are targeted by a cyberattack. A recent incident in Cockrell, Texas shows that not even the police are immune to the threats of ransomware--particularly the emerging brand of ransomware, Osiris.

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Recent News

Our business began its journey with the purchase of a personal computer back in 1992. This purchase ignited a passion with Chris Chase, our CEO, and there was no stopping its momentum. Less than one year later, he had his first IT support client (and...

Understanding IT

Get the Knowledge You Need to Make IT Decisions

Technology is constantly evolving, and keeping up can feel overwhelming. Whether you want to understand cybersecurity threats, explore automation, or learn how regulations like PCI DSS impact your business, we’ve made it easy to access clear, straightforward insights on key IT topics.

Insights to Understanding IT

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Oneonta, New York 13820

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