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Directive has been serving the Oneonta area since 1993, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

Tip of the Week: 5 Simple Ways to Stay On Top of Network Security

b2ap3_thumbnail_network_security_practices_400.jpgSecurity is a top priority in today’s business environment, especially following high-profile hacks of notable enterprises. Unfortunately, the fact of the matter is that these hacks could have been prevented if both the employees and employers of these organizations followed strict security best practices for their technology. Thankfully, it doesn’t have to be hard to teach your team how to properly use technology.

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Tip of the Week: 4 Ways to Not Annoy Everyone With Your Smartphone

b2ap3_thumbnail_smartphone_jerk_400.jpgThe addition of the smartphone to every consumer’s repertoire has been great for enhanced productivity and accessibility, but it’s not all bright and sunny for everyone’s favorite mobile device. While productivity might be on the rise, manners seem to be in decline, thanks to people not knowing how to properly use their smartphone in public without annoying everyone around them. Here are four smartphone etiquette tips that every device owner should keep in mind.

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What We Mean When We Say “Enterprise-Level”

b2ap3_thumbnail_enterprise_business_400.jpgYou’re a small business, and as such, you need technology in order to keep your operations moving forward. Many organizations will refer to their services and products as “enterprise-level,” as if there’s a certain draw to them that wouldn’t ordinarily be there. Here’s what this term means, not just for larger businesses, but for your SMB.

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Alert: Hackers Posing as IT Support and Hijacking Computers

b2ap3_thumbnail_technology_take_400.jpgOne minute you’re browsing trusted sites on the Internet, the next, your PC freezes up and displays the dreaded blue screen of death, along with a fake tech support message. This strain of malware is duping plenty of computer users into calling the provided phone number, which only makes the situation worse.

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Tip of the Week: 4 Reasons Your WiFi May Be Slow

b2ap3_thumbnail_wifi_interuption_400.jpgWireless Internet access is a luxury that seems commonplace, but there are many who experience trouble with their connections on a daily basis. Sometimes the problem stems from familiar issues that could happen at any minute, but other times the issues might not be so obvious. Either way, you should be aware of the most common disruptions to your WiFi signal, even those that you might not consider problems.

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Our business began its journey with the purchase of a personal computer back in 1992. This purchase ignited a passion with Chris Chase, our CEO, and there was no stopping its momentum. Less than one year later, he had his first IT support client (and...

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