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Directive has been serving the Oneonta area since 1993, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

How to Keep a Slow Network From Stealing Your Time (And Money)

The holiday season can be a busy (and lucrative) time for businesses, but that’s only if your network can handle the increased traffic. A network that buckles under the weight of more traffic than usual can cost you in sales. How do you address this issue so you don’t miss opportunities to make money?

You can start with these five fixes.

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Don’t Ignore the Warning Signs of Phishing Attacks

When it comes to cybersecurity, the most important aspect is often pushed aside in favor of solutions that are easier to control, like firewalls, encryption, and modern detection and response tools. However, the biggest and perhaps most important factor affecting your business’ security is, in fact, its people. No matter who you are, it only takes one accidental click to send your network spiraling into chaos, and even the most well-intentioned employees can wreak havoc under the right circumstances.

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How Network Switches, Routers, and Hubs Work

Network hubs, network switches, network routers… What does it all even mean? All of these devices and terms can be confusing, and to some, they might even be interchangeable. However, the fact remains that they all serve different purposes, and some might not be the right solution for your business’ needs. Today, we want to break down the differences and when you might consider one over the other for your infrastructure.

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This Is Your Friendly Reminder to Upgrade Your Networking Hardware

Your business lives and dies by the strength of its network. If it’s not running well, your entire organization will feel it, and it could have serious implications for operations. You might end up with sluggish software or data transfers, among other issues. Here are some of the common holdups on your network that might be holding your business back.

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Understanding the Roles of a Router and Modem in Your Wireless Network

Both the router and modem are crucial components of any wireless network, yet many people are unsure about the distinct roles they play in a personal or organizational Internet connection. Let’s break down the function of each device and how they work together to support your network.

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How to Avoid Network Bottlenecks from Impacting Your Business

Your network is a crucial part of your business, insofar as it is quite literally what powers your operations and enables you to work productively… at least, most of the time. Unfortunately, there is always the risk of a network bottleneck, or a limited capacity for data to move due to a lack of available bandwidth. So, how can these bottlenecks be avoided?

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Why You Might Consider Taking Your Security to the Edge

Any business that depends on its IT—in other words, most businesses—needs to consider the cybersecurity that is in place to protect it. Today, many businesses have started focusing their cybersecurity efforts on protecting their network from the edges, an approach that is fittingly known as edge security. Let’s take a moment to talk about the benefits that edge security can offer you.

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It’s Important to Be Selective With Your Business’ VPN…Here’s Why

“I just wanted to take a second to thank the sponsor of this video, [insert VPN provider here], for supporting the channel!”

If you’ve been on YouTube in the past few years, this message likely sounds pretty familiar. Virtual private network providers have been taking advantage of the trend of influencer marketing to spread awareness of their largely obscure product—often, offering an enticing deal. While we have and will continue to promote the use of a VPN for business purposes, we wanted to clarify something here: these are not the VPNs we’re saying you should use.

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A Router Password Repository Helps Keep Access Secure

What do you do if you have forgotten your wireless router’s password? You could restore the router back to its default settings, of course, but what if you have, like a dummy, never changed the router’s password in the first place? This Internet password repository could be your saving grace.

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How to Identify and Fix a Network Bottleneck

Have you ever wondered why it sometimes takes longer than you might expect for certain tasks to be accomplished with your business’ network? It turns out that technology is far from a simple thing, and small issues can seriously derail productivity and efficiency of complex information systems, one of which is the notorious network bottleneck. How can you identify and rectify this issue for your network?

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The Quality of Your Internet Connection Is an Important Metric to Track

The Internet is a critical tool in your business’ toolbox, so it needs to be fast, reliable, and stable. What kinds of factors go into ensuring that you get the best, most reliable Internet connection? Find out in today’s blog.

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The Network Bottleneck Can Sap Productivity

Sometimes you might encounter situations where your network is limited in the amount of data it can process at any given time. The unfortunate truth is that it can be difficult to identify exactly what the problem is that is causing the slowdown, but one of the most common issues—the network bottleneck—is a pretty safe bet. But what exactly is a bottleneck, and what can be done to solve it?

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Understanding the Different Kinds of Blockchain and Their Purpose

The blockchain has made quite a splash, beginning as the technology that powers Bitcoin before branching out into different use cases that many businesses are already taking advantage of. Let’s go over the benefits—and shortcomings—of the various varieties that blockchain now comes in, and how they are commonly used.

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The Federal Communications Commission is Evaluating Mobile Broadband

Broadband Internet access is a critical consideration for today’s world, considering how much of daily life and business is now conducted online. Having said that, Internet access is still far from a given. In the United States, the Federal Communications Commission wants to work to fix this—but to do so, they need data. To help collect this data, the FCC wants you to install a speed test application on your smartphone.

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What to Expect from 5G in 2021

2020 was a contentious—and for the wireless industry, momentous—year. Marking the official start of 5G networks, 2020’s events amongst mobile providers helped to reinvigorate an industry, while making some considerable shifts in the balance. Let’s consider some of these changes, and how the industry will continue to change for some time moving forward as 5G continues to grow.

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Improve Your Business’ Wi-Fi

Today, most businesses (and homes) depend on their Wi-Fi. It provides a lot more flexibility and value than a wired connection in many instances simply because people use a lot of wireless devices today. Today’s wireless internet is easier to install, is faster than ever, and works to protect network security better than ever before, once it is set up correctly. Today, we’ll give you a few tips you should know on how to successfully implement a Wi-Fi platform. 

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Extend the Effectiveness of Your Wireless Network

Your business wireless connection is an increasingly important consideration, which means it needs to be installed and supported thoughtfully. Today, we will tell you a little bit about Wi-Fi and how to get the best performance out of your business’ wireless network.

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Tip of the Week: A Beginner’s Guide to Wireless Networking

When creating an office’s network, wireless functionality has become a necessary element to include. Of course, this is usually easier said than done, as wireless signals can be notoriously persnickety. That’s why we’re offering some tips to help you make the most of your business’ wireless network setup.

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What Your IT Documentation Needs to Include, and Why

It is important that you have a handle on the technology that your business utilizes, which will require you to maintain comprehensive documentation regarding it and its support. Here, we’ll go through what a managed service provider includes in this documentation, as well as how it is used.

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Tip of the Week: Four Essential Network Management Practices

Businesses depend on their networks to effectively complete the tasks they need to accomplish, making it critically important that the one you rely on is managed properly. Let’s go over a few tips and best practices that can help you ensure that it is.

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Our business began its journey with the purchase of a personal computer back in 1992. This purchase ignited a passion with Chris Chase, our CEO, and there was no stopping its momentum. Less than one year later, he had his first IT support client (and...

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