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Directive has been serving the Oneonta area since 1993, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

Gliffy Makes Building Flowcharts Easy

Ever need to put together a quick flowchart or diagram but the tools in Microsoft Word aren't quite giving you the results you need? Gliffy is a quick and easy online solution that's free and simple to use.

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Use Outlook Rules to Save Time when Managing your Inbox

Business owners and employees alike are inundated with email. According to a study done in 2011, as much as half of an employee's day is spent sifting through their email, and as the study puts it, "necessary, yet unproductive tasks." Freeing up that time and spending less time managing email can open a worker up to more productivity. Here's a quick and simple way to start organizing your inbox to free yourself from your email and get more done!

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Don't Let a Storm Put You Out of Business

lightning striking over cityNature can be pretty impressive. It can interrupt the day-to-day operations of businesses, cause major damage, and cost your business in expensive downtime. Having a good business continuity plan (and ensuring you have it set in place) can make or break your company when mother nature comes knocking at your door.

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Google Puts a Price on Google Glass

man wearing Google GlassGoogle Glass, which was announced a few months ago as a concept, now has a price tag and a few additional details, but is the world ready?

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The Best Defense: Universal Threat Management

UTM superheroProtecting your business network from the threats lurking on the Internet is crucial for a small business. Threats of all shapes, sizes, and severities are out there and if they get into your network you could be looking at some serious issues ranging from data theft to extended downtime. Fortunately, there is a single solution available that can deliver a total security package to protect your business from virtually any outside threat.

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How Upstate New York Small Businesses Reduce Computer Issues with the Bridge Metaphor

bridge

Does it seem like every day your network is suffering from a different issue? How about the same old issues that keep coming back? Think about how much time is wasted every day while you and your employees have to cope with viruses, malware, and oddball technology issues. What if we told you there is an easy solution that will eliminate 99% of these problems?

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Microsoft Rises to the Surface

microsoft surface tablet

June 18 marked a banner day for Microsoft as they unveiled their long-awaited tablet 'Surface'. Microsoft is hoping that the productive compatibility of Surface will make successful bid to unseat Apple's iPad as long reigning tablet-supreme.

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How to Create Amazing Document Templates with Microsoft Word Part 2

definition of the word SolutionLast time we talked about ways to standardize your Microsoft Word documents so the look and feel remains consistent throughout the document and between multiple documents. Today we are going to look at a more advanced trick that will let you take predefined content and data and allow yourself to pick and choose when you use it in a document.

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How to Create Amazing Document Templates with Microsoft Word Part 1

docx file iconDo your documents look a little bland? Representing your brand is important whenever you do any corresponding, whether you are just using letter heads or creating custom documentation or project proposals. Microsoft Word makes it simple to standardize the look of your documents so your brand can shine through no matter what type of document you are creating.

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6 Tips for Working Better While Traveling

man on beach with tabletModern technology makes it easy to get things done from anywhere, allowing employees to work while on the go. One of the caveats of working while traveling is keeping focused. Unlike sitting in the office where an employee can focus, traveling puts workers in busy airports, coffee shops, or poolside at a hotel. Here are a few tips to help you focus on tasks while on the road.

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What's New in Firefox 13

Firefox logoFor those who use Mozilla Firefox as our web browser of choice, you may have noticed that there have been a large number of updates over the past year, leaping from version 4 to the now current Firefox 13. Mozilla has been following an aggressive roadmap to improve performance and features.

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Health for the Office

woman stretching in chairDo you work in an office and sit in front of a desk all day? Chances are, you have experienced back pain or tight shoulders. Maybe you get headaches from staring at the computer all day. Well today we will discuss some tips on how to reduce the negative effects that office work can have on your body. Working these tips into your day can have a dramatic effect on your mental and physical health and you will feel all the better for it.

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The Tablet Age

Think back a few years ago before the Apple ipad (if you are in the medical field, there is a good chance you'll relate to this). Remember back when "tablet" computers were essentially laptops sans-keyboard with little plastic styluses? Now kindergarteners are using tablets instead of chalk boards. What happened?

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Keep your Server Cool

computer internal fanComputer components generate a large amount of heat. When your equipment overheats it can increase the chance of a crash or other issues. Long term heat issues can even cause damage to your hardware. Here are some best practices for keeping your expensive technology cool.

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6 Million Passwords Stolen from LinkedIn

LinkedIn, the popular social network geared towards business networking and communication, has reported a major breach in security. A file containing over six million passwords was leaked and posted on the Internet.

What does this mean for you, and what course of action should you take?

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The BYOD Revolution

Today, your employees are more and more technologically empowered. With the consumer electronics market teaming with amazing gadgets and high-end devices, cool tech is no longer reserved for fancy geek toys. With employees bringing in their own smartphones and tablets, mobile security becomes a big concern for small businesses.

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What is Desktop Virtualization?

computer, laptop, and smartphoneDesktop virtualization is a method in which one machine can run more than one Operating System at the same time regardless of architecture requirements. There are two models of Desktop Virtualization that will be discussed here: Local Virtualization and the Client/Server Virtualization Model.

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Upstate New York Small businesses need Managed Technology Services

Sfrustrated businessmanmall business owners and Entrepreneurs wear many hats. They have certain strengths and a drive to make money using the skills that they have. But there are many facets to running a business. Someone needs to do the accounting, the networking, inventory, manage employees, do sales calls and more. Then, someone needs to manage the technology.

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Bad Backup: How Pixar Almost Lost an Entire Film

cartoon man freaking outPixar, known for CG Animated films like Toy Story, Finding Nemo, and Up, produced a short video about how they almost lost Toy Story 2 due to a simple linux command and faulty backup.

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Pin Folders to the Windows 7 Taskbar for Fast Access to your Files

Do you find yourself constantly navigating to a certain directory on your network to access the files you use the most? With this quick and easy tip, you can browse the contents of that folder with a single click without needing to dig around for it first.

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Our business began its journey with the purchase of a personal computer back in 1992. This purchase ignited a passion with Chris Chase, our CEO, and there was no stopping its momentum. Less than one year later, he had his first IT support client (and...

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