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Directive has been serving the Oneonta area since 1993, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

Outsourcing IT Helps Businesses Maximize Their Return on Investment

b2ap3_thumbnail_msp_handshake_400.jpgYou started your business because you have a particular skill set. This is what allows you to continue doing business as usual. However, this also means that there are some topics that you might not understand completely. This is why you hire employees from diverse backgrounds, and it’s one reason that you should consider outsourcing what you can to professionals in specific fields.

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Let Us Coordinate All of Your Technology Vendors So You Don’t Have To!

b2ap3_thumbnail_manage_vendor_relationship_400.jpgWhen it comes to technology, it’s often difficult to understand how every bit of it fits into a complete IT infrastructure. In fact, if you were to ask your staff to communicate with your technology vendors, would they know how to do so? Understanding where your technology comes from, namely your vendors, is an important part of streamlining your business’s operations.

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Here’s Why BDR is WAY Better Than Backing Up Your Data With Tape

b2ap3_thumbnail_backup_dr_blue_400.jpgData backup, regardless of its form, is a critical component of any modern IT infrastructure. If you’re not using data backup or disaster recovery, your business could be risking crippling data loss. Even if your infrastructure is protected from typical threats like viruses and malware, these security solutions aren’t going to prevent a devastating hardware failure.

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3 Ways Remote Technology Benefits Both Your Employees and Your Business

b2ap3_thumbnail_remote_bro_400.jpgIn an age when working remotely is a commonly accepted practice, many organizations are still skeptical about letting their employees work from home. They think that doing so will disengage them from the workplace environment and that they’ll be too distracted to perform their work to specification. Yet, businesses that aren’t flexible on this issue could be missing out on several significant cost savings.

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The Cloud Makes Everything Easier, But Only If it’s Managed Properly

b2ap3_thumbnail_cloud_comp_solution_400.jpgAs an increasingly more important component of the modern technology infrastructure, the cloud can be a daunting new addition to any organization’s business strategy. Yet, many businesses still haven’t made the jump to the cloud, perhaps out of fear that their use of the cloud won’t significantly benefit them.

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Your Network Needs a Virtual Bouncer to Keep Threats Out

b2ap3_thumbnail_security_firewall_400.jpgFirewalls are one of the most common IT security measures on the market today, and for good reason. They act as the first line of defense against any incoming threats, and without them, your organization would have to deal with one data breach after another. Of course, that’s only if you’re taking advantage of a proper firewall; if not, you should seriously consider doing so as soon as possible.

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How to Leverage the Benefits of Mobile Devices While Negating the Associated Risks

b2ap3_thumbnail_bring_YOD_400.jpgMobile devices have taken the workplace environment by storm, and you’d be hard-pressed to find anyone who doesn’t use their smartphone, laptop, or other device for work purposes. This trend, called Bring Your Own Device (BYOD), helps employers spend less on new solutions, but it also presents a risk that needs to be managed: the Internet of Things (IoT).

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4 Ways to Prepare Your IT For the Future

b2ap3_thumbnail_connected_workforce_400.jpgWith the aid of technology, today’s workforce is more connected and faster at responding to problems than ever before. While this is great for productivity, it presents challenges for business owners to offer their workers current solutions that won’t hold them back. For many old-school employers, this may require a new way of approaching technology.

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Is Your Business Prepared to Take On the BYOD Revolution?

b2ap3_thumbnail_employee_devices_400.jpgBring Your Own Device, or BYOD for short, is an important business trend that’s growing in popularity. BYOD allows users to bring their own devices to the workplace and use them for their everyday duties. While we often discuss the security issues that BYOD presents, it’s crucial to also mention the many benefits that BYOD offers for small and medium-sized businesses.

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How Your Company’s Local Network Can Benefit from Cloud Computing

b2ap3_thumbnail_cloud_technology_400.jpgThere’s a reason why so many businesses have adopted the cloud as a valuable asset, and it’s because it improves the deployment and accessibility of critical information and applications. These benefits are so valuable that organizations are always trying to find a reliable way to replicate them for the rest of their business systems. This includes your internal network infrastructure.

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This Year, Be Sure to Fix Your Break-Fix IT Policy

b2ap3_thumbnail_it_services_providers_400.jpgIt’s already a couple of months into 2016, are you still relying on a break-fix company to fix your technology problems? Using technology comes with its own set of problems. For example, dealing with an influx of new devices in your office, determining whether or not your technology can take another year of use, and budgeting around new technology expenses, can be suffocating. If you haven’t done so yet, now is a great time to cast aside the break-fix IT policy and take your technology maintenance and management seriously.

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Give Your Business the Advantage of Managed IT Services

b2ap3_thumbnail_managed_services_400.jpgBusinesses thrive on technology, and constantly use it to push their initiatives forward. However, the latest solutions and business technology can often be complex, and it usually requires the attention of skilled professionals in order to guarantee its optimal efficiency. The only problem is that small and medium-sized businesses often don’t have funds to hire in-house IT technicians for their technology maintenance needs. Managed service providers offer a unique benefit for these budget-minded organizations.

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In the Wireless Age, Your Wired Network Might Be Outdated

b2ap3_thumbnail_wireless_strategy_400.jpgBusiness owners are taking great strides toward freeing themselves from the confines of the office environment once and for all. This means integrating wireless technology into every aspect of the way you handle operations. However, there are still some uses for wired technology that wireless cannot facilitate.

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How Sloppy Security Practices Put Companies at Risk

b2ap3_thumbnail_identities_400.jpgIn today’s online business environment, security is nothing to scoff at. Yet, there are many businesses that don’t play by the rules when it comes to monitoring account security on a shared network. This puts both themselves, and their businesses, in danger.

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What’s the Benefit of Using Solid State Drives vs. Hard Disk Drives?

b2ap3_thumbnail_HDDSSD_400.jpgWhen it comes to storing data locally on your organization’s workstations, you have a couple of options. There are solid state drives and hard disk drives, but the average user isn’t tech-savvy enough to understand the difference between the two. Regardless of what kinds of devices you use for your business, you should be aware of how they work and what you can expect from them.

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2 Ways to Optimize Your VoIP Connection

b2ap3_thumbnail_voip_solution_400.jpgVoice over Internet Protocol, or VoIP for short, is an increasingly-common communications protocol in a small business’s tech repertoire. It aids with providing reliable communication solutions to all users within an organization, without the need for extensive telephone cabling. However, if your VoIP experiences hiccups from time to time, here are a few troubleshooting tips.

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Does Your Data Backup Solution Include These 4 Essential Features?

b2ap3_thumbnail_backup_and_recovery_400.jpgA business’s data is one of its most valuable assets. Without it, your organization would fail to function and, more likely than not, crash and burn. This is the reason why hackers try so hard to steal or corrupt data from businesses just like yours; they understand its value, and it’s about time that you do the same. Therefore, protecting your business’s continuity by backing up your data is of critical importance.

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Mobile Botnets Make the Internet Even Less Secure

b2ap3_thumbnail_hackers_are_using_botnets_400.jpgTechnology is often exploited by hackers for their benefit, but one avenue of attack that’s consistently neglected is the mobile device. Smartphones and tablets are arguably at greater risk than desktops and workstations due to them being exposed to more wireless networks. One of the greatest threats to these devices is the botnet, a threat that usually targets desktop computers, enslaving them and turning the machine against its owner (and the rest of the Internet).

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3 Ways to Know if Your Company’s Better Off With a Private Cloud

b2ap3_thumbnail_your_private_cloud_solution_400.jpgMore businesses today are taking advantage of cloud computing than ever before, but one thing isn’t certain; what type of cloud solution a business needs to be using. While there are public, private, and even hybrid cloud solutions, the private cloud stands out as an ideal solution for organizations that want optimal control over their data. How can your business benefit from leveraging a private cloud solution?

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The Advantages of Image-Based Data Backup Over Traditional Backup

b2ap3_thumbnail_backup_and_disaster_recovery_400.jpgThere’s no question that data backup is absolutely critical for the success of any modern-day business, but how does your organization go about it? Just like how we rely on quick snapshots to capture moments with our smartphones or digital cameras, most backup solutions take advantage of image-based backup technology. How does this kind of data backup work, and what are the benefits it provides your business with?

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Our business began its journey with the purchase of a personal computer back in 1992. This purchase ignited a passion with Chris Chase, our CEO, and there was no stopping its momentum. Less than one year later, he had his first IT support client (and...

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