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Directive has been serving the Oneonta area since 1993, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

Who Handles the IT at Your Company? Are They Doing These Critical Tasks?

Depending on the size and complexity of your organization, managing technology can easily become a full-time job. If you are only calling a technician when you are dealing with a computer issue, then you might be sitting on a ticking time bomb. Whether you have internal staff responsible for managing your IT, or you rely on a third-party, you’ll want to make sure the following tasks are getting done.

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How a Tomato Can Change Your Life! [VIDEO]

b2ap3_thumbnail_pomodoro_technique_400.jpgThe key to a productive workday may be the tomato. Not in the sense that eating more tomatoes will make you smarter; instead, we’re talking about the classic tomato-shaped cooking timer that counts down from 25 minutes. It turns out that 25-minute-tomato increments could be the most effective way to accomplish your work.

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Are You Sharing Your Employees with Another Employer?

How many of your employees do you think hold a second job? This isn’t a particularly outlandish concept, but one thing that has come about as a result of the COVID-19 pandemic and its surge of remote work is that some employees hold two jobs at the same time, and not in the way that you might expect.

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Here Are Some of the Best Ways to Limit Vulnerabilities

No matter how well you protect your network, chances are you’ll suffer from some vulnerability or another. That said, you can take considerable measures toward protecting your business so you don’t have to worry so much about them. Let’s discuss how your efforts today can protect your business now and in the future.

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What the Heck is Patch Tuesday, Anyways?

If you watch technology news, you might notice that there is one day out of every month that gets a lot of attention from the technology sector, and that day is what is called Patch Tuesday. This is the day each month when Microsoft issues all of their patches and security updates, and it’s important to know when this day falls each month—at least, for your IT team it is.

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3 Questions You Need to Ask Your IT Service Provider

More businesses than ever before are seeing the value of outsourcing their technology management to a managed service provider (MSP) and it’s easy to see why. With a more hands-off approach to technology management, businesses can focus on delivering quality goods and services instead of worrying about their technology. If you are considering jumping on the MSP wagon, consider asking the following questions to make sure you understand what you are getting from your provider.

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Almost 20% of Enterprise Windows Servers Lack Endpoint Protection… Does Yours?

We’re not shy about sharing how important it is for a business to have comprehensive cybersecurity throughout its entire infrastructure. That’s why we wanted to share what some recent data has shown about the importance of having visibility into your infrastructure.

Spoiler alert: it’s really, really important.

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Security Doesn’t Always Have to Be a Grind

At first glance, cybersecurity might seem incredibly complicated and difficult to understand, but even a baseline understanding of some of the principles of cybersecurity can go a long way toward protecting your business. Let’s discuss some of the common-sense ways you can keep your business secure, even if you don’t have an internal IT department to ask for help from.

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Tip of the Week: Steps You Can Take to Ensure Your Files are Secure

In today’s business, sharing files is easy and something many workers take for granted. Unfortunately, not all file-sharing methods are secure. When efficiency is prioritized over security, it can often lead to extremely troublesome situations. For this week’s tip, we thought we’d go through a half dozen practices you can take to ensure your files get to where you need them to get safely and securely. 

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7 Critical Mistakes to Avoid Concerning Your Network Security

Your network security is of the utmost importance to your business for numerous, hopefully obvious reasons. However, there are a few errors that are easy enough to make that could easily be the proverbial monkey wrench in the works. Let’s go over what these network security faux pas look like, so you can resolve them more effectively (and don’t worry, we’ll discuss that, too).

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To Maintain Your Cybersecurity, You Need to Understand Your Risks

Since it is our belief that our clients are under constant threat of being the next business hit with a cyberattack, we maintain a pretty aggressive security posture. That’s not to say that all threats are created equal. That’s why it is important to assess risk over the types of attacks and threats you have to confront and plan accordingly. 

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How to Create a Risk Management Process for Your Cybersecurity

We’ve been known to take a bit of an extreme approach to cybersecurity—your business is at constant threat of being attacked by all manners of threats and all that. While we stand by this approach as an effective way to boost awareness and adherence to cybersecurity needs, there are certain attacks that are more likely to target you. This is where risk management comes into play.

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Get Your Online Accounts In Order - Part 1

Google, Amazon, Facebook, LinkedIn, Netflix, eBay, Paypal, Hulu, Spectrum, NYSEG, Microsoft—most of us have an overwhelming number of online accounts. That’s not only a lot of entities that have information about you, but you want to be able to access these accounts when you need them without having to do a bunch of detective work just to find your credentials.

I’m going to make your online footprint so much easier to manage. It takes a little bit of work, but let me tell you, this is going to save you a ton of time, and prevent a whole lot of stress.

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Get Your Online Accounts In Order - Part 2

Previously, we talked about why it is important to get control over your online accounts, tie them down under one extremely secure email address, and store all of your unique, complex passwords in a password manager. Now let’s talk about how to gain control over your online footprint as a business or organization.

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The Quality of Your Internet Connection Is an Important Metric to Track

The Internet is a critical tool in your business’ toolbox, so it needs to be fast, reliable, and stable. What kinds of factors go into ensuring that you get the best, most reliable Internet connection? Find out in today’s blog.

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Why It’s a Bad Idea to Use Your Work Email for Personal Accounts

While we’re all for efficiency, there are some boundaries that should not be crossed for everyone’s benefit. Take, for instance, the email you use to subscribe to online services. While it may be tempting (or, for some people, automatic) to use your work email address when you sign up for, say, your Netflix account or an online merchant, we wanted to discuss why this is a bad habit to get into that could have lasting consequences.

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E-Waste is a Massive Problem that We Can All Help Fix

Discarded electronics, including the hardware that so many businesses cycle through, are a big problem—and not one that we can ignore for a variety of reasons. Let’s explore the issues surrounding e-waste, as well as what can be done to reduce it.

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Cybersecurity Training Tips from the Pros

For every level of business, cybersecurity is a big deal. For the enterprise, they deal with a lot of would-be attacks and need their staff to know how to respond if they are targeted. For the midsize business, the convergence of underwhelming IT support and a growing workforce can be the perfect storm. For the small business, a significant cyberattack could be the beginning of the end for their business. This is why, no matter what size your business is, you need to have a cybersecurity strategy in place that includes tools, monitoring, and protocol. This month, we have put together a list of considerations your business should note to keep your network and data safe.

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Can Your Computer Support Consultant Answer These 3 Questions Correctly?

There is a massive difference between being able to fix a broken computer and managing the IT for an entire business. It’s critical that the person/people/company managing your IT understands the reason you have IT in the first place.

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Important Cybersecurity Tips for Anyone

Whether you’re referring to ransomware, phishing, data theft, spoofing, any of the many forms of cybercrime, it is something that all businesses need to prepare themselves for. While different business sizes will have differing scales to contend with, these kinds of preparations will involve the same basic principles. To help you best defend your company against cybercrime, here are a few tips based on those principles.

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Our business began its journey with the purchase of a personal computer back in 1992. This purchase ignited a passion with Chris Chase, our CEO, and there was no stopping its momentum. Less than one year later, he had his first IT support client (and...

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