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Directive has been serving the Oneonta area since 1993, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

Don’t Get Caught Using Poor Telephone Etiquette

b2ap3_thumbnail_talk_into_this_can_400.jpgThanks to the explosion of mobile phones, the world is connected like never before and most people seem to have a good grip on how to talk to each other using proper telephone etiquette. Therefore, when someone breaks socially accepted phone etiquette practices, they make themselves or the business they represent look bad.

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Smartphones and Human Productivity Part 2/2: Awareness

b2ap3_thumbnail_can_smartphones_work_for_you_400.jpgMobile devices are changing the technology landscape in the modern office. What kind of changes are smartphones specifically having on human productivity? We are looking at this question in two parts. In our last blog article we looked at how mobile devices impact networking. In part two, we will take a look at smartphones and human awareness.

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Smartphones and Human Productivity Part 1/2: Networking

b2ap3_thumbnail_social_networking_smartphone_400.jpgWhat kind of phone do you have? Or rather, what kind of person does your phone have? With people relying on constant connectivity and constant communication, do devices have an interface for constant productivity, or is it just a constant distraction? Do all these outstanding new gadgets have the kind of value business professionals claim they do?

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3 Reasons Why Text Messaging Makes a Poor Business Tool

b2ap3_thumbnail_texter400.jpgDo you have what it takes to win the annual National Texting Championship? 17-year-old Austin Wierschke has the texting speed, dexterity, and accuracy to be crowned the most recent texting champion, an accomplishment accredited to sending 500 texts a day for training! This is a major achievement for young Alex, but does it translate to a hirable skill?

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Why More Bars are Not Necessarily Better

b2ap3_thumbnail_phoneservice400.jpgHave you ever had a cell phone call drop or not go through even though you had all five bars? What's up with that? Going against the grain of conventional wisdom and cellphone marketing, it's not always the case that more bars guarantees you better service.

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I Ain’t Afraid of No Lost Cell Phones

b2ap3_thumbnail_drac400.jpgWhat is the scariest situation you can imagine? Being chased by a werewolf? How about being boiled alive in a witches brew? Or what about succumbing to a zombie hoard? For people that are nomophobic, these monster-filled situations would be preferred compared to their greatest fear; being without their cell phone!

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The Horrifying Reality of Nomophobia

b2ap3_thumbnail_frank400.jpgWhat are you terrified of? Spiders? Heights? Deep water? Financial problems? Shockingly, the greatest anxiety among humans is public speaking, even ranking above the fear of death! But, for some people, these things would be readily faced in lieu of their greatest fear; being cell phone-less! Oh, the horror!

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5 Tips to Help a Cyborg Make a Good Impression

b2ap3_thumbnail_humanbot400.jpgThe fact that over half of all working adults own a smartphone is changing not only the way we do business, but also how we interact as a species. With the development of smart glasses and watches, we are seeing technology becoming even more intertwined with our bodies, effectively turning people into cyborgs.

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Is That Mobile Device Protection Plan Worth It?

b2ap3_thumbnail_shattereddreams400.jpgUpselling and add-ons are the reason why you go to buy a new smartphone, expecting to pay the too-good-to-be-true sale price, and walk out locked into a contract that costs twice as much as you planned on spending. One add-on that's pushed hard is the device protection plan (smartphone insurance). Is a protection plan worth the expense?

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Shock: The Smartphone was Conceived a Century Ago

b2ap3_thumbnail_tesla400.jpgMost people believe that the internet, cellphones, smartphones, and other mobile devices are today's technology. What they may not know is that the very concept of wireless communication and data transmission was being experimented with in the late 1800's to the early 1900's by Nikola Tesla.

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Our business began its journey with the purchase of a personal computer back in 1992. This purchase ignited a passion with Chris Chase, our CEO, and there was no stopping its momentum. Less than one year later, he had his first IT support client (and...

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