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Directive has been serving the Oneonta area since 1993, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

How to Permanently Delete Your Files and Cover Your Tracks

b2ap3_thumbnail_trashed400.jpgAfter you've finished with that incriminating file (you know which file we're talking about), you will drag and drop it into the Recycling Bin. You may think that just because you selected "Empty Recycling Bin" that the evidence is gone forever, but that's not exactly how the Recycling Bin works. You will need a more permanent solution to completely cover your tracks.

 

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Are Higher Gas Prices Costing Your Business?

The price of fuel per gallon is one of the many ways individuals are affected by the constantly shifting industry costs, and for those who commute to the office, it can become a considerable expense. For distributors, the changes in gas prices can be the difference between sitting on a gold mine or losing valuable resources. For the small distributor, changes in gas prices can make all the difference in determining how much it costs to truck goods across the area. How can smaller businesses take advantage of IT solutions to keep costs down while gas prices increase?

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How Software License Mismanagement Can Hurt Your Bottom Line

Whenever you install software on your computer, you agree to certain terms put in place by the developer or vendor. Even free software, such as Google Chrome and Firefox, have terms that the end-user opts into during installation. One of the most important terms business owners need to be aware of are those that pertain to software licenses; if you aren’t, someone else will be.

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Could Your Business Use a New Telephone System?

Telephone solutions have long been a major pain point for businesses. Smaller organizations attempt to get the most bang for their buck, especially for something as important as communications, but it’s not always so simple. How can you get the greatest return on investment from your business’ telephone solution? You can start by implementing Voice over Internet Protocol.

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Looking for New Productivity Software? Try Software as a Service

Most businesses rely on software solutions in order to stay productive throughout the work day. Whether it’s a word processor, a spreadsheet builder, or simple data storage in the cloud, software is deeply ingrained in the modern business world. Shouldn’t your organization be taking advantage of it to its full extent? You can start by implementing Software as a Service.

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3 Types of Software and How Businesses Use Them

For the modern business owner or executive, making smart business decisions has become a necessity. Margins are small, efficiency is key, and if we were to be completely honest, business is a day-in and day-out grind. In the course of doing business much is made of cost reduction and curtailing inefficiencies that lead to wasted capital. Much is made of collaborative systems that allow for remote access. Much is made of protocol, process, and performance. With so many moving parts in every business, there has to be the “glue” that allows for cohesive actions to be taken. That “glue” is software.

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Business Technology Continues to Shift to the Web

Businesses today rely on so much technology that it’s impossible to think about operations without considering how technology can make them more efficient. In fact, many organizations would completely collapse without the innovations brought about as a result of technology development. One of the hottest trends over the past few years has been the shift from in-house assets to web-based assets, ranging from application access to infrastructure hosting.

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Which Management Software Is Right for Your Business?

On the surface, you might think that customer relationship management (CRM) and enterprise resource planning (ERP) are the same exact thing. However, they both have very specific niches for a business--particularly when it comes to managing organizational assets and interactions with consumers. Here are some of the specific situations in which you’ll find these solutions helpful.

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Tip: Recover Data Even If Windows Doesn’t Start With Ubuntu

b2ap3_thumbnail_ubuntu400.jpgDisclaimer: This tip is geared toward advanced users. Directive features a comprehensive IT support solution and help desk that can give novice and intermediate PC users direction.

Have you ever been a victim of the Blue Screen of Death and tried to reboot your computer only to find now Windows won't load? The cause could be a numerous amount of things from new hardware installed, software updates, or worst case scenario, a virus/trojan. Now how are you going to get your personal pictures, music and documents off of your computer? Here's a solution.

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Selecting the Best Software as a Service For Your Business

Small and medium-sized businesses have increasingly turned to SaaS, or Software as a Service, to access the tools and resources they need to complete their objectives. Rather than maintaining a solution in-house, SaaS is delivered as a web application or through the cloud. However, not all SaaS solutions deliver the same functionality.

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New Software Precisely Predicts Your Future Location

b2ap3_thumbnail_location400.jpgBeing able to see the future is something that most people, meaning not everyone, would love to do. It would either provide comfort, or cause panic based on the results of such an inquiry. While some claim being able to look around the curve of time and space is theoretically possible, this new software doesn't use that approach. There is a new software, known as Far Out, doesn't use this approach.

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41 Microsoft Software Titles Reached Their End of Extend Support or End of Life - In April Alone!

b2ap3_thumbnail_microsoft_eol_400.jpgYou don’t need us to tell you that Microsoft has an extensive library of software products aimed at all kinds of businesses. But, of course, nothing good can last forever, and old solutions eventually give way to more versatile or efficient versions. When this happens, Microsoft stops supporting older software in order to provide better features and experiences to users of more recent versions.

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Find Out What’s Lurking In “the Shadows” of Your IT

b2ap3_thumbnail_risks_of_shadow_it_400.jpgImplementing proper IT solutions is challenging for the average SMB, and it’s difficult without the aid of a proper IT department. Organizations that can’t afford a full in-house IT department sometimes resort to less savory methods of managing their technology, which can be dangerous for business continuity, data storage compliance, and security.

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It Pays to Have an Upgrading Strategy for Your Computers

b2ap3_thumbnail_what_to_upgrade_400.jpgIf there’s one thing that our extremely technical society has evolved into, it’s one where technology is always striving to improve itself. This is especially important for businesses that are looking to maximize the return on investment they get from their hardware and software. Do you know where your organization concentrates its resources for tech upgrades?

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It’s Important to Keep a Close Eye on Software Licenses

b2ap3_thumbnail_your_business_software_400.jpgYou and your staff require certain software applications to get work done, whether it be your line of business app, your accounting software, or even Microsoft Office. This brings up a crucial question: do you know where all pieces of software you require came from, and are your licenses valid and up to date?

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Tip of the Week: Use Screenshots to Better Communicate PC Problems

b2ap3_thumbnail_screenshots_400.jpgHave you ever tried describing a PC issue on the phone to tech support, and you get nowhere because you’re having such a difficult time describing the problem? To be sure, this is a frustrating experience. By taking a screenshot, you can send an image of the exact problem you’re experiencing, which will really help clear things up.

Taking a screenshot is as easy as using the right keystrokes. Here’s how you do it.

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Tip of the Week: A Clever Way to Make Your Computer Talk to Itself

b2ap3_thumbnail_talking_computer_400.jpgComputers can feel one dimensional, requiring the user to read and type. Humans don’t naturally interact like this. We communicate best with our voices and our ears. One day, our PCs will have artificial intelligence and we will be able to communicate with them as if we were talking to a person. Until this technology becomes mainstream, these two audio features will have to make do.

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A New Concept Might Take Reverse-Engineering to the Next Level

b2ap3_thumbnail_software_development_400.jpgEven the most innocent Internet user can fall victim to the stray hacking attack, and it’s all thanks to the manner in which malware reverse-engineers software. This process is how a hacker finds vulnerabilities in software. However, a new security concept might be able to protect software from the reverse-engineering method used by hackers.

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Don’t Forget to Renew Your Software Licenses

b2ap3_thumbnail_remember_to_renew_400.jpgYou have a system in place to remind yourself of when to pay your bills. Otherwise, bills would go unpaid, essential services would be cut off, and your credit rating would plunge. However, not everyone has a system in place to renew their software licenses, which could lead to consequences that are just as dire.

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4 Reasons Why Your System is Bugged

b2ap3_thumbnail_software_bugs_400.jpgAs long as computer software has existed, it's been plagued by bugs. Like real bugs, software bugs are an infestation and can cause major problems for businesses. When assessing software bugs, one question comes to mind; "After decades of dealing with bugs, why are they still an issue?"

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Our business began its journey with the purchase of a personal computer back in 1992. This purchase ignited a passion with Chris Chase, our CEO, and there was no stopping its momentum. Less than one year later, he had his first IT support client (and...

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