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Directive has been serving the Oneonta area since 1993, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

How to Carry Out a Technology Needs Assessment

Business technology can sometimes seem like a hedonic treadmill: you maintain a baseline level of operation with your IT, but it will inevitably fail, leaving you in the tough situation of having to replace it. Today, we want to help you get ahead of the curve a bit with a technology needs assessment. We’ll discuss the benefits of a needs assessment, as well as what it focuses on both now and in the future.

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Planning Your Tech Spending for the New Year

A new year is a great chance to look at what your business is doing well and where it can get better. Your technology is one area where there’s usually room for improvement. If you’re thinking about adding new tech this year, here are four questions to help make it a success.

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Strategic Restructuring Can Improve Your IT Infrastructure

While your business might last into the near future, your IT is more challenging to upkeep and preserve over time. You’ll have to consider reworking and restructuring your infrastructure to ensure that it stands the test of time. Let’s review some warning signs that it might be time to do just that.

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Four Things to Keep in Mind When Upgrading Your Organization’s Technology

It is the right thing to do to use technology in your business’ attempt to be more productive and efficient, but it can also be a giant headache if you don’t deploy new technology proficiently. It can be expensive and really a hindrance to the way that you run your business, your staff’s ability to meet your productivity guidelines and more. In this month’s newsletter we want to give you four things you should consider when planning out any new technology additions. 

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Don’t Let Your Old Technology Solutions Hold Your Company Back

Unfortunately, technology is just a tool. It can do so much for your business, but there are times when your technology is getting older and it stymies the amount that you can produce. This degradation can have a stark effect on your organizational productivity from downtime, cost, and more. Let’s look at how you can identify variables that tell when your technology has to be replaced.

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Is Antiquated Technology Hurting Your Business?

When your technology gets older it has a tendency to get less effective. This can be a major roadblock to organizational productivity, and have devastating effects on your business. These include major downtime events and overwhelming inefficiency. Let’s take a look at some ways that you know that it’s time to focus on reinvestment. 

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Sorry Bob, But Technology Means the Times Will Always Be a-Changing

The thing about technology is that, regardless of how miraculous or otherworldly it may seem upon its introduction, it can quickly become so very familiar to us. Hard as it may seem to believe, someday (maybe even soon), things like ChatGPT and other bleeding-edge technologies will seem typical, perhaps even humdrum.

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Don’t Abandon Your IT Projects Halfway Through

So, you’re looking to improve your business’ technology…that’s great! More effective solutions are critical to helping boost your success. However, it is important to acknowledge that these kinds of initiatives don’t always have the greatest record of success. Let’s examine why this is, and critically, what can be done about it.

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New Technologies That May Soon Be Part of Your Business (If They Aren’t Already)

Every piece of technology we regularly use today was once earth-shakingly innovative, regardless of how mundane and common it seems to us now. Think about it: people once had endless questions about the Internet, about computers…even about electricity. Let’s consider some modern innovations that we have many questions about now, but may someday be just as much of a given as the other tools we so commonly use today.

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Tip of the Week: Modernizing Your Legacy Systems

Updating your technology is one business task that needs to happen if you want to optimize your operations. Some companies, however, still rely on legacy systems that could be holding them back from peak performance. It’s difficult to update legacy systems without comprehensive IT knowledge and proficiency, which is why you have us!

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Tip of the Week: How to Manage People Better by Using Technology

When all is said and done, being a manager is a far different experience than being an employee. So, when you promote one of your team members to this position—or perhaps you’ve recently been promoted to management yourself—it is important that a few practices are incorporated into their new workflow. Let’s go over these practices, and how the right IT can help.

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Tip of the Week: Why Your Team is Resistant to IT (or Any) Change

Change, whether you’re referring to that of your technology or any other business process, is often a point of contention between management and the rest of the business. Let’s explore this resistance to change that so many feel, and how you can help them overcome it

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How to Use a Second Monitor on Your Laptop or Chromebook

If you’ve been mostly working from a laptop these last few months, you’re probably noticing that it’s a little harder to be as productive with only one screen, especially if you were used to having two at the office. If you’ve already looked into getting a second screen for your laptop, but your laptop doesn’t have a port, you aren’t actually out of luck!

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Everything You Need to Know About Windows 8.1 End of Life

With Microsoft announcing that the Windows 11 release is right around the corner, most users will be looking to upgrade to hardware that supports it. This is a topic for another day. As we approach the Windows 11 launch, Microsoft is gearing up to retire one of its most controversial (and ultimately innovative) operating systems to date, Windows 8.1. Today, we thought we’d talk a little bit about the mixed bag Windows 8.1 is and how it will be important to move off of the software by January 2023.

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Google Search Now Gives More Info into What You’re Clicking On

While Google Search has become eponymous for “online search”, the company has not stopped innovating upon the capabilities of the service. Most recently (as of this writing, of course) one improvement that the company is making is to give more content a bit more context before a user clicks through to a potential threat.

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Tip of the Week: Simple IT Practices for Business Success

Most businesses nowadays rely quite heavily on information technology to operate, as I’ve no doubt that you’re aware of. That’s why we thought it would be valuable to share some very simple IT best practices to help assist your operations by keeping your resources productive and secured.

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Extend the Effectiveness of Your Wireless Network

Your business wireless connection is an increasingly important consideration, which means it needs to be installed and supported thoughtfully. Today, we will tell you a little bit about Wi-Fi and how to get the best performance out of your business’ wireless network.

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How to Get Rid of an Old Computer Without Sacrificing Security

Time passes, and things get old. This is especially true of technology, as new and better options are developed and released all the time. Sooner or later, you’re likely to find yourself in need of a new system… The only question left is how to get rid of the old one.

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How to Tell When Your Technology Needs Upgrading

The curious thing about information technology is that, while it improves as any other technology would, the environment can accelerate the various changes made to it at various rates. As a result, knowing when your business needs to upgrade its technology isn’t always so cut-and-dry. To help, we’re sharing a few clear indicators that hint that the time has come.

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Windows 7 EOL is Not the End of the World

Windows 7 is only days away from being officially retired by Microsoft. The software company has done all it can to try to educate users about the end of the OS, which has its last support update on January 14, 2020, but won’t be getting any more. As of this writing there are still nearly 25 percent of computers running Windows 7. Let’s take a look at why it is imperative that you upgrade or find a solution to get out from under the Windows 7 OS. 

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Our business began its journey with the purchase of a personal computer back in 1992. This purchase ignited a passion with Chris Chase, our CEO, and there was no stopping its momentum. Less than one year later, he had his first IT support client (and...

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