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Directive has been serving the Oneonta area since 1993, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

Tip of the Week: Extremely Useful Tips

All Windows machines are capable of leveraging built-in shortcuts. While it might sound ludicrous, using keyboard shortcuts can eliminate the eight days that the average employee spends every year moving between the keyboard and mouse. Shocking, right? Keyboard shortcuts let you retake all of that lost time and use it to be more productive.

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Automation Growth and Your Business

Automation has been a hot button term for some time. Whether it is in reference to robots that manufacturers use to make their assembly lines more effective, the integrated workflows that today’s customer relationship management software presents, or A.I. crawling through mounds of data to help an entrepreneur better understand his/her business, automation is helping businesses move faster and be more agile. Today, we will look at how organizations are using automation, and how, even if it isn’t a big part of your business strategy today, it will need to be in the future.

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Productivity Can Be Stymied By Using Too Much Data

In business, productivity is the goal. Unfortunately, there are so many interruptions in the workday, you absolutely have to capitalize on the moments where you’re in the groove. To find the groove more frequently, and to measure the ability of workers to find their groove, companies have started using trackable systems fueled mainly by their management software--typically a CRM, but sometimes a larger, more integrated solution--to pump out metrics designed to give managers an idea how their teams are performing, and give them an idea about how to best utilize them. 

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How To Prepare for Literally Any Change in Your IT

Technology changes rapidly, whether we like it or not. Most of the time, that change is beneficial; you can get more done, gain more visibility, stretch your resources further, and do things you wouldn’t have thought possible (or at least affordable) a few years ago. Other times, technology changes come with the frustration of having to learn something new, develop new processes, and deal with a cavalcade of other annoyances that just make you want to go back to ‘simpler’ times. Today we’re going to talk about how to prepare you and your organization for the inevitable changes that your IT will be facing over the next few years.

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Too Many Accountants are Fielding Technology Queries

Accountants are asked a lot of questions. You’d expect as much as they manage a lot of organizational money, and can give small business owners and executives straight-forward advice about whether or not investments make sense for a company. With the recent increase in technology use for small businesses, accountants have been fielding more than financial queries, they’ve been directly asked about whether a business should implement technology. Today, we are going to explain why, regardless of the answer, your accountant is the wrong person to ask.

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Our business began its journey with the purchase of a personal computer back in 1992. This purchase ignited a passion with Chris Chase, our CEO, and there was no stopping its momentum. Less than one year later, he had his first IT support client (and...

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