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Directive has been serving the Oneonta area since 1993, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

Do You Know What to Do When Involved in Identity Theft?

The unfortunate truth of increased technology use in the workplace is that there is a corresponding increase in the potential for cybercrime, more specifically identity theft, to strike the workplace. The question is, what can you do to help prevent it, and how should you react to it should it strike?

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Four Things Your Antivirus Fights

Does your business need an antivirus solution to keep threats out of your network? It’s a simple question with a simple answer, but some companies still don’t see the need for antivirus software on their computers. They might think they are immune, but hackers know the truth--and it’s all too apparent in the face of a data loss incident that hindsight is 20/20.

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Failing Technology and Your Data

The sad truth about computers is that when they inevitably break, you have to get them fixed; or, you have to order a new one. When PCs started to be utilized for mass productivity, however, businesses had to find a better way. It’s been years since the first managed services provider hung out their shingle, and over that relatively short time the managed services industry has grown to be a $150 billion-a-year industry. The combination of IT becoming an important part of nearly every business resulted in the obvious demand for affordable IT support. This trend has seen many businesses cutting IT staff to make way for outsourced managed services, and all it provides. A problem that both businesses, and the MSPs that they hire, face is that computers eventually break.

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Tech Term: Understanding HTML and Plain Text

During your time around computers, chances are high that you’ve heard the phrase “plain text” and the acronym “HTML” tossed around when it comes to your email. If you aren’t sure what these statements refer to, we’re here to help. Today, we’ll examine both HTML and plain text to produce a better understanding of these tech terms.

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Tech Term: What Does “Encryption” Mean?

Email is a solution that needs to be protected, lest you expose important information to any onlookers while messages are in transit. Encryption is one of the key ways you can make sure that your messages are safe, but email hasn’t always used this method to secure messages. In fact, it wasn’t until relatively recently that encryption became a staple of the major email providers.

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Recent News

Our business began its journey with the purchase of a personal computer back in 1992. This purchase ignited a passion with Chris Chase, our CEO, and there was no stopping its momentum. Less than one year later, he had his first IT support client (and...

Understanding IT

Get the Knowledge You Need to Make IT Decisions

Technology is constantly evolving, and keeping up can feel overwhelming. Whether you want to understand cybersecurity threats, explore automation, or learn how regulations like PCI DSS impact your business, we’ve made it easy to access clear, straightforward insights on key IT topics.

Insights to Understanding IT

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