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Directive has been serving the Oneonta area since 1993, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

3 Benefits That a Managed Help Desk Solution Brings to the SMB

b2ap3_thumbnail_managed_it_services_400.jpgAs a business owner, you know that technology is a necessary, albeit unpredictable, investment. Your organization thrives off of it operating as expected, yet suffers when it doesn’t function properly. This is the primary reason why the idea of help desk support was first introduced. It’s an effective medium through which your employees can receive tech support when it’s needed most.

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The Key Difference Between In-House and Hosted VoIP Solutions

b2ap3_thumbnail_voip_for_business_400.jpgCommunications solutions are vital to the functionality of your business. Amongst several other necessities, your telephony solution stands head and shoulders above the rest as one of the most important. Are you still using a legacy phone system? If so, you should consider switching to a VoIP system.

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Tip of the Week: How to Pick a Secure PIN

b2ap3_thumbnail_pin_tips_400.jpgHow much thought have you put into selecting your debit card PIN? If you’ve not put any thought into your PIN, then it’s likely the case that you’ve picked a number that’s easy to remember or even one that’s associated with something personal. Fact: Taking time to pick random and hard-to-remember numbers greatly improves PIN security.

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Tip of the Week: 5 Smart Productivity Tips to Slash Stress Levels

b2ap3_thumbnail_beat_workplace_stress_400.jpgWe all know the story of the overworked employee. They put everything they have into their job, but they still don’t know why they can’t get everything done on time, or why their work productivity suffers. The truth of the matter is that they are pushing themselves too hard.

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Winter is Coming: Dyre Wolf Malware Can Leave Your Bank Account Looking Stark

b2ap3_thumbnail_phishing_attack_400.jpgWith the critically-acclaimed television series, Game of Thrones returning to viewers this spring, it seems apt to discuss a manner of hacking attack called Dyre Wolf. This particular threat is just as fierce as its name implies, and can potentially cost businesses between $500,000 to $1.5 million per attack. It takes advantage of a multi-step phishing process, and your employees should understand how to avoid attacks like these.

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Our business began its journey with the purchase of a personal computer back in 1992. This purchase ignited a passion with Chris Chase, our CEO, and there was no stopping its momentum. Less than one year later, he had his first IT support client (and...

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Oneonta, New York 13820

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