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Directive has been serving the Oneonta area since 1993, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

How to Prepare Your Business for Any Form of Disaster

With technology serving such an indispensable role in modern business the looming threat of disaster is one that needs to be considered. With so many consequences on the line, it’s important that your business is prepared to deal with these disasters effectively and efficiently. Let’s run through some tips for properly preparing for your potential disaster recovery needs.

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A Proactive Stance on Technology is What SMBs Need

Technology is important for many reasons, chief among them your business’ continued efficiency and productivity. The problem with technology, though, is that it will never last forever, and you’ll have to replace it sooner or later. Thankfully, you can delay those costs considerably by implementing a proactive technology management plan, effectively keeping the same technology running longer.

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Creating a Powerful Backup Strategy

Data is the lifeblood of a business. In the event of unforeseen circumstances such as hardware failure, malware attacks, or human error, having a well-designed backup and data recovery strategy in place becomes paramount. Today, we try and guide you through the process of creating a robust backup and data recovery strategy, ensuring the safety and accessibility of your data.

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Do’s and Don'ts for Remote Access

As remote access has enabled more and more people to work from home, a business’ security has become harder to reinforce. After all, while you can control the solutions you have protecting your business, you don’t have much control over the solutions that your employees have at home. Here, we’ve provided some of the best practices that you should reinforce when your team is working remotely.

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Cut Down on Your Technology Troubles

For the small business, technology is an issue; and reasonably so. For something that holds so much importance for an organization, there are bound to be problems attached. These problems can disrupt efficient workflows and ruin some situations. In this week’s blog, we will take a look at four things you can do to cut down on your technology troubles. 

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Understanding the Five Levels of Delegation

As the boss, you’re in a position to offload many of your business’ responsibilities to your employees. That’s more or less why you have employees in the first place. However, there’s more than one way that you can delegate tasks, depending on your personal style of management and the work style of each of your employees.

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Keeping Your Data Stored Centrally Offers Significant Benefits

Let me ask you: how confident are you that all of your data is in your control? How confident are you that you have access to it as you need it? How confident are you that it is properly secured, wherever it is being stored?

These are all important, arguably critical, questions to know the answer to. They are also all questions that are best answered by storing your data centrally.

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The Pitfalls of Procrastination: How to Beat It, in the Long Term

Over the past several weeks, we’ve been picking apart procrastination as a concept and how it tends to manifest. To wrap up our discussion, we wanted to share a few ways that you might be able to greatly reduce your and your team’s tendencies to procrastinate so that more can be accomplished.

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The Pitfalls of Procrastination: How to Beat It, in the Short-Term

We’ve been examining the concept and phenomenon known as procrastination in recent weeks, touching on why we do it and how it often manifests itself in business processes. For our final few parts, we’ll be focusing on how you can stop procrastinating by utilizing both quicker, short-term tactics and long-term, sustained changes. Let’s start with some short-term tactics.

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Have an Old Google Account? Google Might Delete It Soon

Do you have an old Google account that you created years ago, only to replace it later with one that is more on-brand and less filled with spam messages? You’re not alone, but as you might expect, these accounts can create more problems than they are worth if you let them sit around unused for too long. Perhaps that is why Google is planning to shut down any old Google accounts that have remained dormant for the past two years.

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The Pitfalls of Procrastination: What Kind of Procrastinator are You?

We recently started to pick apart the concept of procrastination as a means of understanding it better, and potentially, getting better at not doing it. Last time, we touched on a few ways that procrastination can potentially manifest, so it only made sense to us that we would continue pulling that thread and try to help you identify how you tend to procrastinate more specifically.

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The Pitfalls of Procrastination: What is It, and Why Do We Do It?

“Never put off until tomorrow what you can do today.” It’s timeless advice, as well as some of the easiest and most tempting advice to ignore. Procrastination is one of those things that we all assume we understand, but we wanted to take a bit of time to explore it in greater detail…and figure out how we can all work to resist it.

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What You Need to Know About Setting Up an Effective Wireless Network

Your business depends on its bandwidth and its Internet connection to remain productive, part of which means ensuring that you have a reliable and stable wireless connection. How can you set up your network so that it is optimal and efficient? We have some thoughts on the matter and want to share them with you.

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3 Strategies to Win When You Have Too Much to Do

Have you ever felt like there was simply too much to do and unless you light a fire under your butt, you have no chance to get it all done? What if this state is standard operating procedure? For many small business owners and employees, this is the reality of going to work every day. In this week’s blog we thought we would discuss three strategies that work to lighten the load when it seems like the to-do list is just too big.

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For Records and Information Management Month, Consider Your Own Data Practices

Back in 1995, the Association of Records Managers and Administrators were in the midst of campaigning for the renewal of the Paperwork Reduction Act. As a part of their efforts, they created National Records and Information Management Day. Over the years since, it has expanded into a week, and then into an entire month, for businesses around the world to consider their record-keeping practices.

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You’ve Lost Your Phone, What Do You Do Now?

No one wants to lose their phone, but it does happen. Whether you’ve left it somewhere or it has clearly been taken, you need to know how to respond to this situation. In this week’s blog, we will give you some tips on what to do if your phone has gone missing.

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World Backup Day is a Reminder of What Needs to Be a Regular Habit

March 31st has officially been designated as the annual day to take care of your business’ backups, aptly named World Backup Day—and, while we are totally supportive of the effort to raise awareness of backups and their importance, we have to point out that every day should be World Backup Day.

Even better, with some help from today’s technology, every day can be!

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Why You Want Critical Thinking Behind Your IT Management

Critical thinking skills are universally useful to have, particularly in the business setting, and especially when it comes to your business’ information technology management. Let’s discuss how these skills benefit your business, and how you can work to foster them.

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How to Solve Procedural Problems in Your Business

For all the benefits that remote work offers, it does come with some challenges. Fortunately, there are different strategies that can be applied to help overcome them. Let’s break down something called structured problem solving, and how equipping your team members appropriately can help you with it.

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Patience is a Virtue…Especially Amongst Your Team

Most people are capable of productivity, but sometimes it can come a bit harder for some than for others. If you find your staff have difficulty with consistency and productivity, we aren’t here to tell you methods for increasing their productivity; rather, we want to introduce a concept that is often overlooked when trying to get the most out of your team, and is a trait often found in the most productive people, and that is patience.

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Our business began its journey with the purchase of a personal computer back in 1992. This purchase ignited a passion with Chris Chase, our CEO, and there was no stopping its momentum. Less than one year later, he had his first IT support client (and...

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