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Directive has been serving the Oneonta area since 1993, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

Coronavirus: A Threat to Your Staff, Cyberthreat to Your Operations

COVID-19, or coronavirus, has been a major global health concern over the past couple of months. At this point, it is clear that this disease could have serious impacts on the workplace. We wanted to provide a brief rundown of good workplace and network health practices, as well as a few pointers on how you can handle health-based employee absences.

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What NY Businesses Need to Know About the SHIELD Act

On July 26, 2019, New York Governor Andrew Cuomo signed the Stop Hacks and Improve Electronic Data Security (or SHIELD) Act into law. With the passing of this law, businesses with operations in New York now must put certain safeguards in place to help protect the private information disclosed to them by New York residents.

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Microsoft is Finding Leaving Windows 7 Users Behind Difficult

Windows 7 might not be supported by Microsoft any longer, but millions of people are still using PCs that run the antiquated operating system. Since Microsoft has put an end to extended support for Windows 7 OS, a couple bugs have been found. Let’s take a look at what exactly is behind these issues and discuss your options.

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Practice Healthy Password Habits on Everything

Your cybersecurity is only as strong as your weakest link, and in many cases, that starts with your passwords. As the Internet of Things continues to become more ubiquitous in our homes and businesses, we risk exposing our private lives to the public-at-large.  When we don’t manage our ‘always connected’ devices, we may be placing the security of our businesses and homes at risk.

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Social Engineering and Your Business

As prevalent as cybersecurity threats unfortunately are today, many users tend to overlook major threats that they just aren’t focused on nearly as much: social engineering attacks. Social engineering attacks are just another means for a cybercriminal to reach their desired ends, and therefore needed to be protected against.

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Tip of the Week: Spotting a Phishing Attempt

With email being such a huge part of doing business, phishing has become a favorite tool of many scammers. To fight back, it is key that you know how to recognize a phishing email, so we’re dedicating this week’s tip to doing just that.

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Do Inherent Security Risks Make Smart Devices Dumb?

Over the past few years, there has been a general fascination with smart devices in the home, and to a certain extent, the office. These Internet of Things-powered appliances and gadgets can help add to the convenience of rote tasks and other everyday activities, but is it actually a good idea to use them? As it turns out, unless you’ve taken the proper precautions, maybe not.

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Tip of the Week: 3 Considerations When Securing Personal Information

Personal information is precious, especially in this increasingly digital day and age. This makes it incredibly important that you are doing everything you can to protect it in your business - whether it is your own or belongs to somebody else. Here, we’ll go over a few tips to help you better protect the data you’re responsible for.

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Hit Back Hard Against Malware

The threat landscape is filled with more types of malware than ever. To keep your business’ network running effectively, it’s important to have a strategy to keep malware out. Today, we’ll talk about a few basics you should know to keep your cybersecurity strategy working properly.

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Best Practices for Your Access Management

As you oversee your business, there is a lot that you’re going to have to manage - including how much access your employees have to the data you have collected and generated throughout your operations. An access management policy can help you to accomplish this. Here, we’ll review a few key features you need to include in your strategy.

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The Technology That Protects Your Payment Cards

These days most consumers lean heavily on their payment cards. Whether they use credit cards, debit cards, or gift cards, consumers today are much more apt to use their card then they are to use cash. Why is this? Convenience mostly, but also there is a belief that using a payment card is more secure than walking around with a wad of cash in your pocket. Today, we will get to the bottom of the matter.

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What Are the Biggest Cybersecurity Concerns Going into 2020?

Cybersecurity should always be a priority for a business, and cyber criminals are always evolving their tactics. As a result, it pays to keep an eye on the horizon for the next looming threats. Here, we’re reviewing a few threats that cybersecurity professionals say that businesses should be concerned about in the near future.

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Google Knows a Lot About You. Here’s How to Control It

Nearly everyone uses Google in some way or another. The search engine is, by far, the most common way people get answers and find content online. The margins aren’t even close, either. Currently, Google handles about 90% of search queries, while the second and third place goes to Yahoo and Bing, who share just below 5% of the search market share.

Google curates the search results on the fly based on a lot of variables including where you are located, what kind of device you are on, and your online surfing habits. This means Google is collecting a lot of information about how we use the web to give us a better experience. Let’s look at how you can control what Google knows about you to better protect your privacy.

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Tip of the Week: Taking Your Password Practices to the Next Level

Passwords… can be annoying, if we’re being honest. They are, however, also incredibly important to your business’ overall security strategy. We’ve all heard the suggestions on how to create secure passwords. As it turns out, there is more to modern security then that. Let’s explore a few options to help you create useful passwords, and take a look why passwords are only the beginning. 

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Disney+ Hacked Within Days of Launching. Here’s What SMBs Can Learn From This

Disney+, Disney’s new Netflix-like streaming service launched with a lot of fanfare on November 12th. The service promises to offer Disney’s massive library of shows and movies, including content from all of the franchises the company has been buying up over the last decade. Unfortunately, many thousands of subscribers have come to find their credentials stolen, and the House of Mouse isn’t exactly giving anyone a clear answer.

This leads to the question, how would your business handle a data breach?

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Smartphone Malware Is a Serious Threat

We all know how important it is to protect your desktop and laptop computers from malicious threats. Installing antivirus and security software is one of the first steps you take when you get a new computer, and for good reason. An unprotected device is at great risk. With that said, a lot of users don’t think about the threats that target their most-used devices, their smartphones.

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Automation Plays a Critical Role in Cybersecurity

Automation is sometimes misconceived as a troublesome or unreliable addition to business. It’s not about replacing people with machines, it’s about getting more done with the people you have. Having an attitude that doubts technology and believes nothing can replace human processing can quickly put you at a disadvantage compared to your competitors.

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Is 2FA Worth the Trouble?

I want to start this article out by admitting that there are a lot of active threats out there these days. There are hackers--hacking collectives, actually--that’s whole purpose is to infiltrate businesses and steal data, money, and most often, the trust people have in their technology. One way to help keep your stuff secure is by relying on two-factor authentication. 

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Some Hackers Promote Cybersecurity

Most people have acquired much of their familiarity with what a hacker is through the mixed representation seen in pop culture today… but does this impression match up to a hacker in real life? Popular entertainment unfortunately doesn’t differentiate between different hacker types and their motivations very well, so that’s what we’ll handle here.

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4 Timeless Cybersecurity Rules to Live By

Cybersecurity has become an overly complicated, increasingly important part of our lives. These days, many people are concerned about their privacy; who is collecting their data, what data is being collected, how to prevent information from being stolen, how to prevent breaches, etc. Then there are the traditional threats like malware, ransomware, and phishing that are not only becoming more common place but are capable of doing more damage. 

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Our business began its journey with the purchase of a personal computer back in 1992. This purchase ignited a passion with Chris Chase, our CEO, and there was no stopping its momentum. Less than one year later, he had his first IT support client (and...

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