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Directive has been serving the Oneonta area since 1993, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

Virginia To Upgrade Voting Machines. Hopefully Other States Follow Suit

The 2016 United States presidential election was an ugly one for multiple reasons--chief among them the accusation that hacked voting machines could have altered the outcome of the election significantly. Thankfully, there are steps being taken to alleviate the worries that third parties might alter the outcome of such important events.

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Ransomware: The Smaller The Business, The Bigger The Problem

The variety of malware known as ransomware exploded in popularity in 2016, encrypting victims’ files and demanding cryptocurrency payments to restore the data to the estimated tune of $1 billion. This may seem to suggest that large corporations and companies are the primary targets of these cyber criminals--and for some, they are.

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Charity Scams Are Very Real. Here’s How To Dodge Them

Dealing with disasters are a part of doing business. You know how difficult it is to recover from a devastating flood or storm. While businesses tend to suffer from these situations, countless individuals suffer every time a natural disaster hits. Just take a look at the United States in recent weeks. Even though you may want to donate to people suffering from hurricanes, there are illegitimate charities out there that want to make a quick buck off of your generosity.

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Your State Dictates Data Security Notifications… Will You Be Notified?

In the last few months, there have been several high-profile data security breaches that resulted in the theft of millions upon millions of non-public information records. Though much of the focus in the aftermath of the breaches was on personal identity theft and prevention, it’s important to keep in mind that not all the stolen data records target individuals. Business entities are also at risk. Vendors and partners that you do business with regularly will probably have record of your company’s non-public information, payment information, or tax ID number.

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Adware Lawsuit Between Lenovo And FTC Settled

About two and a half years ago, Lenovo was brought under fire for manufacturing products that had adware preinstalled on them. This malware, a variant called Superfish, was installed on up to 750,000 Lenovo devices, and the company--eager to put this incident behind them--still refuses to admit fault, despite paying reparations and other fees as a result. Superfish allowed access to sensitive information and a root certificate, which could be used to access encrypted data on the same network. All in all, it was a rather embarrassing and dangerous scenario for Lenovo, and it comes with its fair share of consequences.

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SMiShing: A New Mobile Computing Scam

Chances are, you’ve heard of phishing before--emails that promise some benefit or prize if you only click on the included link, that actually only results in trouble for you and your data. Unfortunately, as technology has embraced mobility, so have phishing attempts. This is why you must also be aware of SMiShing scams.

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Who Needs To Be Involved In Network Security? Simple: Everyone

Network security is an important part of keeping both your business and your staff away from online threats, but it’s not enough to implement the best, most comprehensive solutions on the market. There are a surprising number of facets to network security, and in order to optimize protection against online threats, you’ll need to know all of them. Thankfully, you don’t have to do this alone.

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Why Professional Service Providers Find Managed IT To Be The Right Choice

Despite the industries that can be classified as “professional services” being widely varied, many of them could find substantial benefits in enlisting support from a managed service provider. Let’s examine a few of the solutions that an MSP offers, and how these solutions could help a business achieve more during the workday.

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What Happens to Your Data When You Delete It? The Truth will Surprise You

When you delete a file off your PC, or your hard drive becomes corrupted, you just take for granted that the data is gone in perpetuity. That isn’t the case at all, and it can present problems for businesses and individuals alike. The thing is that it’s deleted, it’s gone, it ceases to exist, because you deleted it with your own hands.

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Data Backup isn’t as Simple as You May Think

The protection of your business includes many facets. Physical security, training, and network security get most of the attention (and rightfully so), but does your business have a plan in place if those strategies fail? For the growing business, understanding that your data is an asset doesn’t have to come after you lose some. If your management team prides itself on taking proactive measures to keep business running smoothly, one element that has to be on the table is the practice of data backup and recovery.

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Major Cyber Threats Are Less Of A Worry With An MSP’s Help

There are dozens of surveys and reports produced each year that evaluate digital threats and cybercrime. Not every publication applies to every business - but many of them do have some important take aways about the best practices of handling IT. Here’s few highlights from the 2017 Cyberthreat Defense Report that offer important insight for SMBs and their use of technology.

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Protecting Your Data Is Easier With A VPN

Does your business focus enough on security? One of the best solutions that you can consider is a virtual private network, or VPN. By implementing a VPN solution, you can improve the security and privacy on your devices even while out of the office on important business trips or at conferences. What can a VPN do for your business?

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The Federal Bureau of Investigation Has Some Valuable Cybersecurity Tips

In February of 2016, President Barack Obama passed a Cybersecurity National Action Plan. The plan implemented near-term actions and developed a long-term strategy to enhance cybersecurity awareness and protections, protect privacy, and maintain public safety. Taking action against cybersecurity now will assist with ensuring economic and national security, as well as empowering Americans to take better control of their digital security.

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Your Search Bar Is Now More Secure

August saw yet another Patch Tuesday designed to resolve security issues in Microsoft products. Out of the 48 vulnerabilities resolved, 15 affected Windows, while 25 were rated as critical, 21 as important, and 27 that allowed for remote code execution. This might sound a little overwhelming, so we’ll try to simplify it a bit--a lot of flaws were fixed, and the majority of them can be considered dangerous for your organization.

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What Hackers Are Looking For On Your Network

When a hacker tries to infiltrate your network, they are doing so with a purpose in mind. Usually they are looking for specific information, like account credentials, personal information, or files that can be used to blackmail victims. Regardless, we’ll go over what a hacker can do with the information that they collect from you, and how you can best protect it from them.

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3 Trends That Are Changing the Role IT Plays for Your Business

Your IT is a central part of your organization’s operations, but its role has changed significantly as business processes have grown more streamlined. There are always shifts and changes in the way that businesses function which must be accounted for, especially in the modern office environment. How have these shifts affected your business’s IT management?

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Your Computer's Infected... What Do You Do Next?

It’s one of the most commonly-known computer issues: infection. There are plenty of threats out there that could potentially take hold of your PC. The question is, do you know how to proceed if one does? This blog will go into just that.

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Is It A Good Idea To Bait A Phishing Scam?

Phishing scams have had a supporting role in many of the latest cyber threats, often as the means the attacker has used to start off their attack. This attack vector is relatively easy to avoid in most cases, but requires education for the end user.

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If Your Business Could Talk, It’d Complain About Spam

Chances are, you’ve heard of spam, but many don’t know how to identify it in the first place, let alone work around it. Frankly, spam can cause some serious damage to your business if not properly dealt with. In today’s blog, you’ll learn what makes spam, “spam,” and how you can keep it from infecting your inbox.

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You Need To Be Familiar With Patching Terminology

Over the past several months, while watching the news or reading about business and technology, you’ve probably encountered a few words, such as ‘ransomware’ ‘exploit weakness’, and ‘security patch’. These terms are used often, and you may be confused as to what they really mean, and how they relate to you and the security of your business’ data.

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Our business began its journey with the purchase of a personal computer back in 1992. This purchase ignited a passion with Chris Chase, our CEO, and there was no stopping its momentum. Less than one year later, he had his first IT support client (and...

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