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Directive has been serving the Oneonta area since 1993, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

Is your Business a Victim of Email Spoofing?

evil cartoon man taking mailIs your email sending out mass-mail spam messages? Have you ever received a complaint about sending unsolicited ads or obvious spam messages? Have you ever received bounced emails by the boatload that look like they have been sent from your own account, even though you know you didn't send them?

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7 Steps for Mastering your Inbox with Outlook

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Email has integrated itself into the way we do business.  If you use Outlook as your primary email client, there are plenty of tricks you can do to increase your productivity and practice better email etiquettes.

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The Most Popular Domains Make the Biggest Targets for Email Spoofing

Let’s say that you receive an email from a software vendor, say, Microsoft. When you are contacted by a major company like this, do you automatically assume that it’s secure, or are you skeptical that it’s a scam? Ordinarily, it might not seem like a big issue, but all it takes is one click on an infected attachment or malicious link to infect your business’s infrastructure.

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Can Your Business Succeed with Its Current Communications?

Communications are crucial for any business. Whether you own a restaurant, a junkyard, or a corporation that is looking to go public, communications are a base line item on any business’ long term plan. Communication drives sales, collaboration, and the support of your offerings. Are you leveraging the best communications technology for your needs?

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Business Communications You Can Depend On

Would your business fall apart if communications halted? This is one of the major pitfalls that businesses have to deal with, as without proper teamwork and communication, operations can fall apart and productivity can be lost. What are some of the ways that your business manages the many modes of communication that it relies on?

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Do You Have a Unified Strategy to Your Business' Communications

Communication is one of the cornerstones on which your business functions, and without it, you will find that going about your daily duties is considerably more difficult. Communication is one of the many ways your organization accomplishes both major and minor tasks, so you want to pay especially close attention to how your business handles phone calls, email, and even mobile devices--both in and out of the office.

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Tip of the Week: Don’t Let These 4 Office Distractions Get the Best of You

b2ap3_thumbnail_offices_have_many_distractions_400.jpgIt’s time to be realistic and admit that the office can be an extraordinarily distracting place. Constant meetings and discussions, phones ringing, and emails hitting the inbox can all seem overwhelming. With so much going on, how can you get the most work done while still remaining in contact with your co-workers?

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Your Professional Business Needs a Professional Communications Strategy

b2ap3_thumbnail_unified_communications_400.jpgIt’s not always easy for businesses to keep up with the latest communications technology. Some organizations are still stuck in the days of using antiquated communication mediums that are specific to the individual, rather than to an organization. In order to optimize the way your business communicates both internally and externally, it’s critical that you address the following two opportunities for unified communications.

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How to Get a Grip On Your Email Inbox

b2ap3_thumbnail_email_best_400.jpgEmail is an aging communication protocol, but it’s still an important asset nonetheless. Even though society continues to push toward bigger and greater things, the modern office still depends on having an email solution for a communication medium. While we can’t get away from email completely, it’s important to make sure that using it is as easy as possible, especially for the busy business owner.

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Gmail Now Notifies Users if an Email Comes From a Shady Source

b2ap3_thumbnail_gmail_security_400.jpgWhenever you receive an email, there’s the possibility that it’s a spam message sent to infect you with viruses or malware, or to just waste your time. This chance isn’t just negligible; in fact, it’s enough to warrant concern for anyone utilizing email as a communication medium, including business owners. Thankfully, users of Gmail will soon be having a much easier time knowing the origin of their messages, and whether or not they were sent over a secure connection.

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Tip of the Week: Even the Most Careful People Fall For These 4 Email Mistakes

b2ap3_thumbnail_email_gaffes_400.jpgDespite the rapid advancements of business technology in the past decade, enterprises the world over are still heavily dependent upon email. Therefore, every modern worker needs to be trained on how to send a professional email. If not, classic email mistakes will be made that could bruise your company’s reputation, like these four common email blunders.

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Make Your Digital Life Easier By Consolidating Your Various Email Accounts

b2ap3_thumbnail_solutions_400.jpgHow many email accounts do you have? At the very least, you have one for work and for one that’s personal, and if you’ve been doing email long enough, then you may have a few accounts left over from years ago which you rarely check (like your email address from college). Is there a way to combine these scattered accounts into an email address of your choice?

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How a Spam Filtering Solution is Like the Sheriff of Your Network

b2ap3_thumbnail_ocular_patdown_400.jpgWhen it comes to the security of your company’s network, you need to have a strike plan to get you out of any potentially threatening situations. Essentially, your network needs an email security solution like a spam filter to act as a sheriff for your business.

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Protect Yourself From Email Attacks By Knowing What to Look For

b2ap3_thumbnail_security_for_email_400.jpgAt the frontlines of the battle to secure your network is your company’s email accounts. Facing an onslaught of spam, malicious links, virus-filled attachments, and more, it’s up to each user to know what to look for and not let it through. This is a task that’s easier said than done.

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Email May Be On Its Deathbed

b2ap3_thumbnail_email_not_popular_400.jpgEmail is such a staple of the modern office that it might seem like even the mention of a world without it is ludicrous. Others, however, feel like their inbox is keeping them from pushing toward bigger and better things. Email might hold a special spot in our hearts, but realistically, does it stand a chance in the future?

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Cover Your Bases by Archiving Your Company’s Email

b2ap3_thumbnail_archiving_mail_400.jpgWhen you send a subordinate an email, you likely expect that they will read it and comply with the message. Unfortunately, this doesn’t always happen and messages, especially in organizations where email is used as the main form of communication between departments, slip through the cracks. To remedy lost correspondence, consider setting up an email archive.

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Does Your Company’s Email Solution Optimize Security and Productivity?

b2ap3_thumbnail_email_productivity_400_20150206-135402_1.jpgEmail has revolutionized the way we communicate, but in some cases it can be a dangerous distraction to productivity. This is especially true if your company is trying to maintain its own Exchange mail server. Does having email on the brain give you a headache? If so, you might consider looking into a hosted email Exchange solution from Directive.

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Are You on Constant Inbox-Watch?

b2ap3_thumbnail_email_spew_400_20150206-135251_1.jpgAre your eyes constantly glued on your email inbox during the workday? It’s not bad to keep up with what’s going on in the office, but a recent study has linked constant email-checking to higher stress levels. This probably isn’t surprising to some, but some folks, like the researchers at the University of British Columbia, claim that there’s a maximum number of times to check your email throughout the day to minimize stress in the workplace.

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Sick of Email? Try These 3 Alternative Communication Apps

b2ap3_thumbnail_email_alternatives_400.jpgSince the dawn of the Internet, email has been that thing you love to hate. Email was meant to be a dynamic tool capable of replacing the odd fax machine and postal mail. Today, some workers dread even opening their inbox due to how much time they have to invest in it. Some might even wonder if there’s a better way to go about their work day.

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Pluto Mail Makes it Possible to Unsend an Email

b2ap3_thumbnail_pluto_mail_flexibility_400.jpgFor those with weak stomachs, it’s not recommended to go back and read an email that was just sent. In doing so, a spelling or grammar error is likely to be found, which will cause one’s stomach to turn and fill with regret. If only there was a do-over button. Thanks to the new app called Pluto Mail, there is one.

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Our business began its journey with the purchase of a personal computer back in 1992. This purchase ignited a passion with Chris Chase, our CEO, and there was no stopping its momentum. Less than one year later, he had his first IT support client (and...

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