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Directive has been serving the Oneonta area since 1993, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

Tip of the Week: How to Make a Good Impression with Your Email

b2ap3_thumbnail_email_tips_for_you_400.jpgEmail is synonymous with doing business in the digital age. Therefore, it's in your best interest to become an expert at crafting dynamic emails. Writing a good email takes common sense and careful editing. You don't have to be an English major to write a professional email--just follow these simple tips.

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What do Hackers Want with Your Email?

b2ap3_thumbnail_hackers_are_after_you_400.jpgThe value of your email account cannot be understated. You may think less of your email inbox because there are so many other ways to digitally communicate, but to a hacker, your email is a goldmine of valuable information. You may use your email less than ever before, but that doesn't mean you can neglect email security.

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4 Giveaways that Your Email is Trying to Trick You

b2ap3_thumbnail_avoid_phishing400.jpgOne of the most common ways computer viruses spread is through email. Most of the malware-carrying messages are caught in your account's spam filter, so you don't have to worry about those. It's the malicious emails that make it to your inbox that you need to be mindful of, and phishing emails are by far the most dangerous.

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Make Gmail More Efficient With This Trick

b2ap3_thumbnail_gmaily400.jpgOne of the biggest time wasters we all face is sorting through our email inbox. This is a tedious task made worse because you have to sort through emails from the same sources every day, like newsletters and social media updates. Here's a tip to help you better organize your incoming Gmail messages.

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A Gracious Host: 3 Ways Cloud Computing Can Help Your Business

b2ap3_thumbnail_cloud400.jpgMuch has been made of the cloud recently and you see more and more that companies of all sizes are beginning to utilize cloud computing services in some fashion. Whether it's simply the incorporation of web-based social networking interfaces as inexpensive (and seemingly valuable) marketing tools, or the complex hosting of your company's entire computing infrastructure, the cloud has several options that can work for your business. Below are three ways in which the cloud can present your organization reasonably valuable solutions.

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The E-mail Switchboard

b2ap3_thumbnail_EmailSwitch693.jpgE-mail and other forms of digital communication have revolutionized the way humans interact. Anybody old enough to remember life before e-mail (B.E.), can tell some great stories that include kooky characters like Mr. Stamp and Mrs. Envelope. E-mail has changed things; all of us use it every day, but how does it work?

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Just Step around the Spam

b2ap3_thumbnail_StopSpam400.jpgAnytime you take a step into the Internet, there's a pretty good chance that you are going to step in a fresh and steamy pile of spam. Spam can ruin your company's Internet footprint. Spam can also find its way into the depths of your website and stink up the whole place. It's especially embarrassing when you don't even know that you have spam on the bottom of your virtual shoe; here's how it got there.

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Tip: Select Text to Reply in Gmail

b2ap3_thumbnail_Highlighted400.jpgDo you consider yourself a person who likes to get down to the point? If this is your personality, then you likely have little patience replying to every e-mail in your inbox. To help speed things up, we have a Gmail tip that allows you to quickly reply to a specific point so that you can better make your point.

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Improve Communications with an E-mail Auto Responder

b2ap3_thumbnail_Reply400.jpgAs your vacation winds down, the reality of being away for a week or two begins to sneak up on you. Knowing that you have a full inbox of back messages may put a damper on your relaxed mood. If you planned ahead, then you would have used an auto responder to automatically notify everyone that you were away.

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Tip: Prevent Reply All Slip-Ups with TuneReplyAll Add-On for Outlook

b2ap3_thumbnail_TuneReplyAll_NewMessage2_20121214-061501_1.jpgThe Reply All feature of e-mail is both a tool of great convenience and great embarrassment. Not since the nuclear bomb button has there been a single button that can do so much damage. To help you avoid making this fatal mistake with your e-mail, we will share with you a free Outlook add-on called TuneReplyAll.

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Weekly Tip: Email Attachment Shortcut for Outlook

b2ap3_thumbnail_emailattachmentred15.jpgChecking and replying to emails can be a drain of precious time in your day. For this week’s tip, we have a shortcut to share with you that will quickly attach a file to Microsoft Outlook; saving you the time of searching your documents in order to locate a certain file.

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5 Email Threats You Must Know

a1sx2_Original1_junkmail10.jpgIf only spam were true. You would have thousands in unclaimed money, cute singles would be lining up to meet you, and there would be a magic pill that would revolutionize your personal life. Some spam is so ridiculous they are instantly deleted, others are more subtle and dangerous. Here are some threats to watch out for before you open that unsolicited email.

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How Safe is Your Email?

Email is (and has been) a prime method of communication for businesses of all sizes. With email comes a whole slew of issues that are essentially synonymous with the technology; spam, information overload, phishing, and information privacy. Even Upstate New York small businesses that only do business locally are at risk of these issues. Personal email accounts are equally at risk. Employing proper precautions and practices whenever communicating via email is very important to prevent the risk of security compromises, monetary loss, and even legality issues.

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Our business began its journey with the purchase of a personal computer back in 1992. This purchase ignited a passion with Chris Chase, our CEO, and there was no stopping its momentum. Less than one year later, he had his first IT support client (and...

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