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Directive has been serving the Oneonta area since 1993, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

Tip of the Week: Syncing Email Across Multiple Devices

It’s true that email is such a common solution that most people don’t think twice about how it works. However, it’s imperative that you at least understand the concept, as it can provide you with a considerable advantage when it comes time to optimize email access on your mobile devices. First, we’ll discuss the ways in which the two major message exchange protocols differ, and then dig into the specifics of why you should choose one over the other.

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Tip of the Week: Managing Gmail with Labels and Filters

Gmail is a great way to take advantage of business email, but do you know all of the ins and outs of how to use some of its finer details? Today’s tip is dedicated to going over some of the more useful features of Gmail, like filters and labels--both of which will be helpful in controlling your inbox.

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Tech Term: What Does “Encryption” Mean?

Email is a solution that needs to be protected, lest you expose important information to any onlookers while messages are in transit. Encryption is one of the key ways you can make sure that your messages are safe, but email hasn’t always used this method to secure messages. In fact, it wasn’t until relatively recently that encryption became a staple of the major email providers.

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Tech Term: Opening the Spam Folder

Spam is a tricky subject to talk about, as it seems everyone has a different definition for it. Yet, most have come to the conclusion that spam is a bad thing. For today’s Tech Term, we want to delve deep into the different kinds of spam out there, as well as theorize where the term even came from.

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How a Single Hacker Stole $100 Million From Two Major Tech Companies

An unfortunate fact about the modern business world is that any organization that utilizes technology is playing with fire. Cyber attacks can circumvent even the most well-protected networks through the company’s users. This is, unfortunately, something that business owners often don’t learn until they’re on the receiving end of an attack; just like the two companies that fell victim to phishing attempts that were supposedly operated by Evaldas Rimasauskas, a Lithuanian hacker who has been accused of stealing $100 million from them.

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If Your Business Could Talk, It’d Complain About Spam

Chances are, you’ve heard of spam, but many don’t know how to identify it in the first place, let alone work around it. Frankly, spam can cause some serious damage to your business if not properly dealt with. In today’s blog, you’ll learn what makes spam, “spam,” and how you can keep it from infecting your inbox.

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Is It A Good Idea To Bait A Phishing Scam?

Phishing scams have had a supporting role in many of the latest cyber threats, often as the means the attacker has used to start off their attack. This attack vector is relatively easy to avoid in most cases, but requires education for the end user.

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Is Your In-House Email Server Worth It? Probably Not

If you’re like most businesses, you almost certainly rely on email on a daily basis. However, if your email is hosted on an in-house server, you are becoming less like many businesses, as they are moving their solutions to the cloud. Here’s why you should follow suit and make the switch yourself.

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Hitman Email Scam Threatens Your Life, Instead of Your Data

Email scams have become a sort of punchline, often featuring Nigerian princes or wealthy, unknown relatives in need of funds to get home. However, another email scam is anything but amusing, as it uses a unique possession of the target to entice them to comply: their life.

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Will You Be the Latest Business to Move Your Email to the Cloud?

The cloud helps many organizations expand their territories beyond simply the physical workplace. Employees can now access data and applications on any connected device. Your office can benefit considerably from cloud-based resources, with email in particular being a standout solution for the cloud.

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Can You Recognize the Risks that Appear in Your Email?

Email is often touted as a favorite medium for launching cyberattacks against businesses and individuals. This is because it’s easy to hide the true intent behind an email attack within its contents, whether they are embedded images in the message itself, or links to external sources. How can you know for sure whether the links in your email inbox are legitimate?

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Email Security Basics

Email is a modern classic as far as business solutions are concerned, and you’d be hard-pressed to find an office that didn’t use it in some capacity or another. However, because email is so popular, it has become a favorite attack vector of malicious users. Fortunately, there are some basic practices that will help keep your email account secure and your communications private.

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Unified Communications Boosts Organizational Collaboration

Communication is one of the most important parts of running an organization, and this is especially true for smaller organizations that need to work closely in order to make progress. Today’s collaborative workplace is dependent on people understanding a unified message and working to succeed in that endeavor. To this end, a unified communications strategy can be extremely helpful.

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Business Communications Are Changing Rapidly

Communication solutions for business are changing rapidly, and most of the new solutions go a long way toward using existing technologies that allow these organizations to save money and get more for the services they already pay for.

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Your Emails Won’t Be Secure Without these Safeguards

Are your employees putting your organization’s security at risk due to poor email practices? This is a question that all business owners need to consider--especially if you deal in sensitive information. We recommend that all businesses utilize a two-pronged approach to email security, including both technology measures to secure communications on the technical side and training to secure on the human side.

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Protect Your Business From Phishing Attacks

Spam is a major hindrance when running a business that relies on email, but it’s easy to protect your employee’s time from the average spam messages with the right technological support. Unfortunately, hackers have adapted to this change and made it more difficult to identify scam emails. More specifically, they have turned to customizing their spam messages to hit specific individuals within organizations.

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World's Third-largest Botnet Brought Down, Global Spam Cut in Half

Delete Spam keyboard keyEveryone who uses e-mail has become accustomed to finding the occasional Spam e-mail. No matter how careful you are, it's only a matter of time before you receive a Viagra testing e-mail, the South African Inheritance Tied Up in Legal Battles, or the Winning of a Sweepstakes that you never signed up for. Where do those e-mails come from?

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Spam: The Art of Deception

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If you use email, you've probably seen spam. If you think we're talking about a canned meat product, and are wondering how it relates to email, then we envy you. For everyone else, saying your inbox probably has a little spam is a dramatic understatement.

Spam comes in several different flavors; ranging to inappropriate solicitations to unwanted gibberish to carefully coordinated scams. We're going to go over one of these tricky spoofs that is known to fool users.

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Spam, Seriously?

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Ever sift through all that junk mail and wonder if you are in the wrong line of work? Obviously the spam industry is working for somebody, or else it wouldn't still be running your inbox rampant with unsolicited junk, right? Spam is more than just a nuisance for small businesses. Hit the jump to find out why.

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Please Don't Pass the Spam

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Why Upstate New York Businesses should all say "I Don't Like Spam!"

Spam wastes company time and harbors viruses and malware that can quickly infect your entire network. It can bog down your network and your mail server.

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Our business began its journey with the purchase of a personal computer back in 1992. This purchase ignited a passion with Chris Chase, our CEO, and there was no stopping its momentum. Less than one year later, he had his first IT support client (and...

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