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Directive has been serving the Oneonta area since 1993, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

Get Your Online Accounts In Order - Part 1

Google, Amazon, Facebook, LinkedIn, Netflix, eBay, Paypal, Hulu, Spectrum, NYSEG, Microsoft—most of us have an overwhelming number of online accounts. That’s not only a lot of entities that have information about you, but you want to be able to access these accounts when you need them without having to do a bunch of detective work just to find your credentials.

I’m going to make your online footprint so much easier to manage. It takes a little bit of work, but let me tell you, this is going to save you a ton of time, and prevent a whole lot of stress.

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Get Your Online Accounts In Order - Part 2

Previously, we talked about why it is important to get control over your online accounts, tie them down under one extremely secure email address, and store all of your unique, complex passwords in a password manager. Now let’s talk about how to gain control over your online footprint as a business or organization.

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Did You Know that Browser Cookies Come in Different Flavors?

When you go to a website you have never been to before, there is often a splash page that asks if you would like to accept cookies. It doesn’t mean you are getting a care package, it just means that you accept a formal interaction with the website you’re on. Let’s take a look at browser cookies

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The Quality of Your Internet Connection Is an Important Metric to Track

The Internet is a critical tool in your business’ toolbox, so it needs to be fast, reliable, and stable. What kinds of factors go into ensuring that you get the best, most reliable Internet connection? Find out in today’s blog.

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Twitch Creator Information Exposed After Hack

Twitch, Amazon’s popular streaming service where gamers and content creators broadcast to wide audiences, recently suffered a data breach. Thanks to this data breach, folks on the Internet now know just how much these content creators make, and it has exposed a whole new issue that Amazon must resolve.

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Tip of the Week: Scaling Your Wi-Fi Network

Most modern businesses rely on wireless internet connectivity in their day-to-day processes. Of course, this means that their potential productivity is tied to the quality of their internet and its capability to serve the entire workforce. As a business grows it becomes more important that its Wi-Fi setup can support it. Let’s go over the process of properly scaling your network to your needs.

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5 Tips to Enhance Your Wireless Connection’s Strength

With more businesses moving in the direction of remote connections and mobile devices, it’s no surprise that wireless Internet is such a pain point for organizations. Sometimes it can be an exercise in frustration to connect to your office’s wireless network, and you might not really know what to do about it. Here are some ideas to try and increase your wireless network’s strength or signal.

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Examining the Potential Impacts of Big Tech Antitrust Legislation

There are now five bipartisan bills being considered in the United States House of Representatives, strictly intended to help put some checks on the power that today’s modern technology giants have. Let’s consider what these bills are, and why the current business environment has inspired them.

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Getting Accessible Internet to the Disabled Isn’t So Easy

Accessibility to the Internet is a hot topic because, at this point, almost everyone should be afforded Internet access. The fact that some people don’t have access to the Internet puts them at a severe disadvantage. One group that has major problems with accessibility are disabled people. Let’s discuss what can be done about that.

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The Federal Communications Commission is Evaluating Mobile Broadband

Broadband Internet access is a critical consideration for today’s world, considering how much of daily life and business is now conducted online. Having said that, Internet access is still far from a given. In the United States, the Federal Communications Commission wants to work to fix this—but to do so, they need data. To help collect this data, the FCC wants you to install a speed test application on your smartphone.

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The FCC is Taking Measures to Assist with Internet Connectivity

Whether you’re referring to an individual’s personal needs or their work-related responsibilities, the Internet has become an essential component to most processes. Unfortunately, financial limitations often make sufficient connectivity unattainable for many. This is why the Federal Communications Commission stepped in last month to provide some assistance.

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Do Google’s New Policies on User Data Privacy Indicate Larger Changes?

Just in case you haven’t been paying attention, online privacy has been highlighted significantly in recent years—in no small part due to the sale of our profiles by the tech giants that provide today’s most (in)famous websites… including and especially Google. Having said this, it is also important to acknowledge that some of Google’s recent policy changes could suggest that this may change at some point.

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Does Your Organization Have Enough Bandwidth?

A lot of business is being conducted over the Internet right now, in terms of communication and transactions alike, which makes a business’ capability to remain connected to its clientele even more important. Now is not the time to wonder if your business is as connected as it should be, which means that you need to know how much bandwidth you have available—and that what you do have is sufficient.

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Working with Images on the Web, Part 2 - Resizing Images

In a recent post, we talked about the various image formats you should use when sharing images over email or online. The goal is to generate an image (or images) that are the smallest file size possible to make them easy to share and quick to download, without reducing the overall quality of the image.

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Working with Images on the Web, Part 1 - Image File Formats

Whether you are sharing them online, emailing them to a colleague, or putting them on your own website, it’s important to understand a few basics when it comes to image files and sizes. This guide will hopefully save you a lot of hassle when trying to email large images, update your website, and use social media, whether it be for your own personal use or for your business.

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The Democratic Republic of Congo’s Near Miss Teaches an Important Security Lesson

To preserve your cybersecurity, you need to have a comprehensive view of everything involved with your technology—and we do mean everything. Let’s consider a recent close call, involving the Democratic Republic of Congo that exemplifies this perfectly that could have potentially exposed millions of Internet users to serious threats.

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Revisiting Net Neutrality

In the United States, the political scene is extremely divisive. This can be seen in nearly every political arena including the ongoing debate over who should have regulatory power over the Internet. In 2017, the Federal Communications Commission voted, three votes to two, to repeal the Net Neutrality rules that were implemented by the same regulatory body just two years prior. Today, with a new administration being sworn in in less than a month, we thought we’d revisit the net neutrality rules and see where we stand at present. 

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Tip of the Week: Introducing Google Chrome’s New Actions Feature

If it is going to remain the most common Internet browser, Google Chrome always needs to have new features added to it to make it the preferable choice for most users. Recently, Chrome Actions was implemented, likely contributing greatly to that goal. Let’s look at what Chrome Actions are, and how they could prove useful.

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How AI Can Make the Internet More Civil

Artificial intelligence can be used in numerous different ways, but one way you might not have anticipated is as a means of making sure people on the Internet mind their manners. Rude and inappropriate comments are remarkably common online, so it stands to reason that many companies and developers are looking for ways to minimize them. Let’s look at what some have implemented, utilizing artificial intelligence to their advantage.

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How to Combat the Digital Divide for Students at Home

As the country continues to embrace remote work and distance learning, the digital divide has become more apparent. In fact, according to a Newsday article, New York State ranks 26th in the nation in regards to the percentage of households with school children not having broadband access, any internet access, or computers. The digital divide has been ongoing for decades, but it has taken the pandemic to finally put the focus on it and bring it top of mind.

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Our business began its journey with the purchase of a personal computer back in 1992. This purchase ignited a passion with Chris Chase, our CEO, and there was no stopping its momentum. Less than one year later, he had his first IT support client (and...

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