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Directive has been serving the Oneonta area since 1993, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

An Up-to-Date Operating System is a Mandatory Piece of Software

Operating systems are the backbone of any computer or device. Whether it’s your phone, a tablet, or a computer, the operating system controls how the device works, allowing you to run apps, browse the web, and complete tasks. For businesses, having up-to-date operating systems is especially important. Let's look at why this is critical and what can happen if businesses don’t keep up!

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Mobility Changes the Business Game

With technology becoming more mobile, the way we interact with tech has changed considerably. Now that dial-up has evolved to broadband and cellular networks have dramatically improved, technology has allowed people to become more connected than ever. Your business can improve its communications and operations with the right mobile technology.

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Four Solid Practices to Use When Relying on Cloud-Based Software

Cloud computing has become a common tool, especially Software-as-a-Service (SaaS). Hosted software provides robust options that make sense to all companies, including anytime-anywhere availability, scalability, and provider management of the underlying hardware. In today’s blog, we want to discuss a couple of tips people can use when working with cloud computing.

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Password Managers are an Office Worker’s Best Friend

Protecting your business’ accounts is something we will advocate for on repeat. You’ll hear us tell you about complex and unique passwords and multi-factor authentication until you’re sick of hearing it. But one tool that our clients sometimes forget is the password manager—an equally useful tool that can help your business keep passwords safe and secure.

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Tip of the Week: How to Properly Calculate Time in a Spreadsheet

It isn’t a secret that working with different times in a spreadsheet can be a real pain… even if you’re just trying to add them all up. Fortunately (and a little unsurprisingly), this is because these programs have a specific function to accomplish this.

Let’s review the process you should follow in your spreadsheet program, whether you use Microsoft Excel or Google Sheets.

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Small Businesses Should Keep Technology Simple

A business has to have people who know how to balance its spending to cover its bases and keep the company healthy. For the small business it is often a matter of choices. In this month’s newsletter, let’s go through some of the ways that keeping it simple might just be the best strategy in terms of their technology.

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Three Benefits of Software Management Tools

Software fuels most businesses nowadays, even the small shops down the street. Depending on the size and scope of the business, however, managing software can be complex and downright unfun. Today, we want to highlight a type of tool that your business can find great value in: a software management solution.

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Six Types of Management Software You Need to Know About

Effective management is crucial for success. One way to achieve this is by using management software. With so many options available, how do you choose the right one? Today’s article explores the different types of management software to help you make an informed decision.

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Browser Cookies Explained

When someone mentions cookies, people start paying attention. Chocolate chip, oatmeal raisin, snickerdoodles… Browser? While Browser cookies aren’t the most scrumptious, they do need some attention. Nowadays, many websites you visit have a popup asking if they want to allow cookies for that site and knowing what you are agreeing to is important. In today’s blog, we will describe what cookies are, how they work, and why they can sometimes be better than cookies with chocolate chips. 

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Tip of the Week: Three Practices to Reduce Consternation About Your Technology

Technology plays a massive role for most organizations nowadays, and not everyone always grasps the importance of it. Most of the time, there is so much built into today’s enterprise software that it can often be overwhelming for workers to use it effectively. Today, we will give you three tips on how to help employees get a grasp of the technology their productivity depends on.

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AI is Progressing, but It’s Not the Answer to All Your Problems

You can’t take two steps outside of your home or two mouse-clicks or screen-taps online without seeing something written or hearing someone talking about AI. This has created a situation where every business is claiming AI as a revolutionary tool and consumers, overwhelmed with the term, have begun to take the technology for granted. In today’s blog, we want to determine whether AI brings added value or is just a term used to help companies market their products.

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Opportunity Cost, Return on Investment, and Saving Money with Technology

Part of doing business is understanding certain types of trade-offs related to the decisions you make. Specifically, we want to highlight opportunity cost as it relates to technology. What is the opportunity cost of technology, and why is it an important concept for a business owner to grasp?

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Downloading and Installing APK Files Could Put Your Business at Risk

Your Android smartphone is a computer in and of itself; as such, it runs with an operating system installed. You install programs on your smartphone the same way you install them on your computer, although the process is more complicated. Today, we want to explain the types of files that the Android operating system uses to install apps on your phone, as well as why it might be a good idea to let the Google Play Store do the hard work for you, in terms of locating and installing apps.

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Benefits of Virtualization on Your IT Infrastructure

Is your business frequently grappling with the challenges of implementing new solutions, whether software or hardware? Consider harnessing the power of virtualization in the cloud to address these issues head-on. With the right tools, virtualization can open up remarkable opportunities to enhance your business' operations while bolstering its security and flexibility.

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Three Types of Software Moving Business Forward

Software plays a major role in business, regardless of what type of business you run. Whether you use a CRM, a point-of-sale system, or your software profile is a little more complicated, you need to understand a few things about modern software in order to get the most out of it. Let’s take a look at three things you need to know about modern software. 

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You Can’t Win ‘Em All, but You Can Be Ready

For competitive people, hearing the words “can’t win ‘em all” is infuriating. You want to win! These words, however, are completely true. Sometimes in business, you just lose. You may not be able to meet every deadline or win every sale, but there are things you can do to put your business in the best position to meet your goals. Today, we thought we would list a few things having the right technology strategy can do to help your business.

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3 Ways Modern Software Can Make Running a Business Easier

The entire point of modern technology is to make things easier. Businesses don’t invest in computers and software simply to throw away money—technology exists to streamline operations and help you get more done in less time.

Let’s look at some of the standard technologies your business should consider to gain more value out of your technology.

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Smart Chips Make Google Docs and Sheets Smarter

Last week, we shared a blog referencing “smart chips” that could help augment a Google Doc. We wanted to dive a little deeper into the topic of smart chips so you could apply them to your own Google Docs and Sheets.

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These Communications Tools are Driving Modern Businesses

Imagine doing your job without the advanced communications tools that you have access to. It would make things much less efficient. Most organizations use all types of different solutions to be able to support their workforce and customers, but in today’s business, there are three solutions most organizations have come to depend on. Let’s take a look at these three today.

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You Need to Consider Inventory Management

Effectively managing the multitude of devices in a contemporary office is a big job. The challenge lies in meticulous oversight of each device, identifying users, and observing patterns of usage. If your technology assets are not currently being tracked, it is a good idea to implement some way of monitoring those systems. The adoption of an inventory management system presents a more efficient and streamlined approach to address this challenge.

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Our business began its journey with the purchase of a personal computer back in 1992. This purchase ignited a passion with Chris Chase, our CEO, and there was no stopping its momentum. Less than one year later, he had his first IT support client (and...

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