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Directive has been serving the Oneonta area since 1993, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

PowerPoint Rangers Lead the Way!

b2ap3_thumbnail_powerpoint_rangers_400.jpgOne would assume that being an officer in the military would require the ferociousness of a warrior and the mental fortitude to make split-second life-saving decisions on the battlefield. Surprisingly, in today’s modern military, there’s one skill that’s valued above the ability to fight: Microsoft PowerPoint proficiency.

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What do CIOs Really Think of Windows 10?

b2ap3_thumbnail_opinions_of_windows_10_400.jpgWindows 10, the next big Microsoft’s Windows operating system, has a lot to live up to, and enterprises have had the chance to experiment with the technical preview for the past month. While the operating system will still be in development for the better part of next year, some professionals are forming opinions of what to expect from it. From the technical preview, what do businesses think of Windows 10 so far?

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As Seen in Zoolander, Tech Support Miscommunication Can Be Frustrating

b2ap3_thumbnail_tech_support_miscommunication_400.jpgIT support is heavily reliant upon communication between both parties involved. Without both sides being on the same page, IT support miscommunications are far more likely to happen. Sometimes you just can’t help but laugh at poor communication skills, as seen in the 2001 movie Zoolander. But thankfully, these situations don’t arise too often in the non-fictional universe… right?

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Did You Know? Data Backup and Disaster Recovery Are Two Different Things

b2ap3_thumbnail_backup_or_disaster_recovery_400.jpgEvery business owner knows how important data backup is to their company's continuity plan, and they realize that a disaster recovery solution can help save them in the event of catastrophe. However, some businesses think they are the same thing, and they are sadly mistaken. While they are similar, a backup is not a disaster recovery solution.

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Should Windows Upgrades Be Free?

b2ap3_thumbnail_free_windows_updates_400.jpgAll operating systems change over time, and upgrades are eventually made available. But in light of Windows 10, Windows Threshold, or whatever their new OS’s final incarnation is going to be called, one has to wonder if Microsoft has ever considered free upgrades to the Windows operating system family tree.

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Recent News

Our business began its journey with the purchase of a personal computer back in 1992. This purchase ignited a passion with Chris Chase, our CEO, and there was no stopping its momentum. Less than one year later, he had his first IT support client (and...

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