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Directive has been serving the Oneonta area since 1993, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

Tip of the Week: How to Prevent IT Equipment Theft

b2ap3_thumbnail_device_theft_400.jpgHow familiar are you with the IT equipment owned by your business? If you don't keep detailed records of your equipment and enact security measures and policies, then you're making it easy for theft to occur. We've written a lot about protecting your business from data theft, but it's equally important that you take precautions to safeguard your stuff.

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Herding Cats is Harder Than it Looks

b2ap3_thumbnail_cats_cats_cats_400.jpgHerding cats is a business term used to describe the task of organizing and controlling entities like people and systems known for being uncontrollable and even chaotic. Due to the unpredictable and independent nature of felines, cat herding captures the idea of controlled chaos perfectly. Does running your business feel like you're working on a cat ranch?

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BadUSB: Theoretical Malware Turned Reality

b2ap3_thumbnail_usb_security_400.jpgWe reported in August that security researcher Karsten Nohl of SR Labs revealed a flaw in USB firmware that cripples the technology beyond repair. At the Black Hat security conference, it was revealed that USB devices of all kinds can be targeted by hidden malware. Nohl refused to release the code used in the research, due to being concerned that it would be used by the wrong hands, but it has been made public anyway, putting the masses at risk.

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Tip of the Week: How to Find the Perfect VoIP Plan for Your Business

b2ap3_thumbnail_voip_for_you_400.jpgIf your business has a reliable and high-speed Internet connection, then you’ve got what it takes to experience significant savings by switching your company’s phone system to VoIP (Voice over Internet Protocol). Once you’ve decided to make the switch, you will next have to select a VoIP solution that’s right for your organization. Here are some tips to help you make this important decision.

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Does the FCC’s Sack of the NFL Blackout Ruling Bode Well for Net Neutrality?

b2ap3_thumbnail_nfl_blackout_sacked_400.jpgAutumn is a time of change and tradition, and perhaps one of the most well-known is the return of football season. Previously, the broadcasting of local NFL games was restricted by the blackout rule, but a recent revocation of the rule could change everything. Whether you are a football fan or not, this decision to revoke the blackout rule could affect future decisions made by the FCC.

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Our business began its journey with the purchase of a personal computer back in 1992. This purchase ignited a passion with Chris Chase, our CEO, and there was no stopping its momentum. Less than one year later, he had his first IT support client (and...

Understanding IT

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Technology is constantly evolving, and keeping up can feel overwhelming. Whether you want to understand cybersecurity threats, explore automation, or learn how regulations like PCI DSS impact your business, we’ve made it easy to access clear, straightforward insights on key IT topics.

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