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Directive has been serving the Oneonta area since 1993, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

Tip of the Week: What to Do When the Internet Goes Out

Losing Internet can be a large problem in the business world, as we all become more and more reliant on it. Downtime of this kind can be immensely frustrating. However, not all hope is lost, as there are ways to troubleshoot the cause of an Internet outage.

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Tip of the Week: Hey Cortana! Don’t Listen to Them, You’re my Virtual Assistant

Cortana, Windows 10’s built-in personal assistant, has proven to be useful for those users who have taken advantage of her services. Sometimes, however, the Cortana interface will answer when another person in the room beckons her. For Cortana to work for one person, and to obey only one voice, the software needs to get to know that voice.

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Tip of the Week: Syncing Email Across Multiple Devices

It’s true that email is such a common solution that most people don’t think twice about how it works. However, it’s imperative that you at least understand the concept, as it can provide you with a considerable advantage when it comes time to optimize email access on your mobile devices. First, we’ll discuss the ways in which the two major message exchange protocols differ, and then dig into the specifics of why you should choose one over the other.

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Tip of the Week: Excel-lent Keyboard Shortcuts

How well do you know Microsoft Excel, the premier spreadsheet building software? Depending on your proficiency with it, you may already be familiar with some of the various keyboard shortcuts associated with it. We’ll list off some of the most commonly used keyboard shortcuts, as well as what you can do to become a Microsoft Excel power user.

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Tip of the Week: Did You Know Your Computer Can Do All This?

Your computer is mostly just a machine used to accomplish specific tasks. This doesn’t mean that you shouldn’t know all of the advanced tips that help you get the most out of it, though. Here are some of the best shortcuts that you can use to take full advantage of your workstation.

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Tip of the Week: Need to Write an Email? Keep These 5 Steps in Mind

There are good emails, and there are bad emails. You know them when you see them, but can you write an email that’s more likely to be read and acted upon? There are a few key steps to writing them more effectively. For this week’s tip, we’ll walk you through five steps to improving your emails.

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Tip of the week: Here Are Four Tools to Secure Your Business

Business security is a common issue for many small organizations with limited budgets, but it doesn’t have to be an issue. We’re here to help you master the seemingly endless threats and security problems that major vulnerabilities present to the small business environment, and it all starts out by understanding how even basic security solutions protect your organization.

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Tip of the Week: We All Make Mistakes, but Try To Avoid These Computing Ones

Mistakes happen, especially where technology is involved. There are plenty of ways that user error can occur when using a computer--many of which are avoidable through simple preventative measures. For our tip this week, we’ll go over some behaviors to avoid when using a computer.

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Tip of the Week: Tricks for Better Internet Browsing

If you use the Internet every single day, you’ll start to realize that you can use it more effectively for achieving your goals. In cases like this, it’s important to look at ways you can improve your overall use of the Internet, as it’s the key way you access important information, applications, and contacts. Here are some day-to-day tips that you can use to help improve your mastery of the Internet.

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Tip of the Week: Organize Your Google Docs by Color

Google Drive folders will appear in a gray color by default, but you can change the way they look to make things easier to see. This week’s tip is dedicated to helping you set up a color system in your folders so that you can easily navigate your Google Drive.

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Tip of the Week: How to Better Use Your Smartphone in Five Easy Steps

Your smartphone is an incredible tool, capable of doing so much for you as you go about your personal and professional days. For this week’s tip, we’ve put together some of our favorite ways to squeeze even more function and convenience out of your mobile device.

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Tip of the Week: What Changed With Google Calendar’s Update?

If you are a dedicated user of Google Calendar, you’ll have realized that it’s recently undergone a significant improvement. Google has pushed out an update that has really polished their calendar in terms of both visual appearance and functionality, which is something that you’ll really appreciate, especially if you are a G Suite user. How can you use this new version of Google Calendar for your business?

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Tip of the Week: Control Where Your Downloads Are Saved

Whenever you download a file from the Internet, the file will, by default, go to an aptly-titled folder in Windows called Downloads. Unless you change the default settings, your files will always be saved here. But what if you want to make it so that your downloads go somewhere else? You can accomplish this pretty easily. We’ll walk you through how to do it for some of the most popular browsers, including Google Chrome, Microsoft Edge, and Mozilla Firefox.

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Tip of the Week: Cortana Can Help You Cheer On Your Team

It’s football season once again, and this year, we want to show you how to set up Cortana to follow your favorite teams--football or otherwise. It’s actually easier than you might think! Before we begin, remember that this only works on devices that have Cortana, so it will likely need to be set up on your Windows PC.

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Tip of the Week: Better Ways To Use Microsoft Excel

There is no denying that, of all the application suites in the world, Microsoft Office is the most famous and most popular. Regardless of their size, businesses rely on these programs in order to function--so much so, that a working knowledge of Microsoft Office is often a prerequisite for employment. However, despite so many people using these programs on such a regular basis, few understand their full capabilities. Take, for example, Excel, Microsoft’s spreadsheet program.

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Tip of the Week: How To Put A Table Of Contents In A Google Doc

If you author a long document, having a table of contents can help your readers get the information they need fast. Here is how to insert a table of contents into a Google Doc.

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Tip of the Week: Closed a Tab Accidentally? Here’s How to Restore It

Everyone has accidentally closed an important web browser tab before they were finished with it. What can you really do about it, though? You might expect that you have to search for the page again, but there’s a much easier way to do it. In your Google Chrome browser on a PC or smartphone, you can reopen closed tabs relatively easily.

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Tip of the Week: 3 More Useful Microsoft Word Features

Microsoft Word has long since established itself as the primary word processing software in the business world, but even some power users don’t necessarily know about all of the hidden features that exist in it. Here are three of the best Word capabilities that you’ll be sure to use next time you’re in a pinch.

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Tip of the Week: The Only Feature Android Oreo Is Missing Is the Cream Filling

The latest version of Android, Oreo (version 8.0), was released earlier this year. Has your phone received the update to it yet? Either way, you’ll want to know what features it has, including how it can help you get more done. Here are five of the many new additions offered by this update to Android Oreo operating system.

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Tip of the Week: How to Determine Which VPN is Best

Many computer users are afraid for their privacy--and judging by the discussions surrounding the FCC and Net Neutrality, they should be. Now that users are responsible for the privacy of their online activity, they are finding new ways to make sure that corporations aren’t taking advantage of their Internet activity--namely through the use of a Virtual Private Network, or VPN.

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Our business began its journey with the purchase of a personal computer back in 1992. This purchase ignited a passion with Chris Chase, our CEO, and there was no stopping its momentum. Less than one year later, he had his first IT support client (and...

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