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Directive has been serving the Oneonta area since 1993, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

Tip of the Week: Prevent Phone Calls From Interrupting Your Meetings With Volume Scheduler App

Cell phones: as much as they’re needed for business purposes, there are definitely times that they shouldn’t ring and interrupt what is going on around you. However, turning a phone’s volume up or down isn’t always the first thing on a user’s mind. Fortunately for Android users, it no longer has to be.

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Tip of the Week: 3 Simple Tricks to Resolve a Troublesome Wi-Fi Connection

The dreaded Wi-Fi dead zone: it’s a place where all wireless signal drops or becomes unstable, even though you could move three inches in either direction and you’ll have no problem. In this case, there’s usually something interfering with the signal, be it a wall or another device. We’ll walk you through some of the basic troubleshooting tips that you can use to resolve your connection troubles.

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Tip of the Week: These Windows 10 Shortcuts are Worth Committing to Memory

A mouse is practically necessary when using a computer, be it for working with documents or for browsing the Internet. However, that shouldn’t stop you from using key command shortcuts to cut down on the number of clicks you need to make. With Windows 10, there are plenty of shortcuts that can be used to accomplish more throughout the workday.

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Tip of the Week: A Step-By-Step Guide to Customize Your Windows 10 Notifications

Windows 10’s updates have provided users with entirely new ways to receive notifications, including the ability to sync their notifications via Android’s Cortana app. However, you’ll be happy to hear that you can control how these notifications appear. We’ll walk you through some basic steps on how to customize your Windows 10 notifications.

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Tip of the Week: ClipDiary is Like an Undo Button for Your PC’s Clipboard

Woops! Have you ever made the mistake of accidentally copying over content on your PC’s clipboard that you were planning on using? How do you go back and retrieve the old, copied-over content? Unless you already have a third-party tool installed, you’re probably out of luck.

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Tip of the Week: Get More Battery Life Out of Your Android Device With Doze Feature

The more you use your device, the more often you begrudgingly reach for your charger for its afternoon plug-in session. If you’re like any normal mobile device user, this might be an everyday occurrence, but the average business owner might be limited by the scope of their mobile battery’s lifespan. Enter: Android Doze, a feature that could improve your battery life.

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Tip of the Week: How to Search Within the Content of the Webpage You are On

Not all Internet search tools are created equal. For example, sometimes you may use a website’s search feature, only to discover that it doesn’t provide the quality of results you’re used to getting from a major search engine like Google Search. When finding yourself in such a predicament, you’ve got a few options to help narrow down your search.

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Tip of the Week: Download All of Your Google Account’s Content in One Fell Swoop

An active Google user will inevitably accumulate a stockpile of photos and videos via their account’s Google Photos app. For this week’s tip, we’ll show you how to download all of this media to a local device.

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Tip of the Week: 5 Best Practices for Traveling With Technology

Do you find yourself traveling for your business? Be it for a conference, a series of meetings that require your attendance, or some other reason, you may very likely need to spend some time on the road; time that could be spent on tasks your business needs to function. Despite the lack of a traditional workspace, this time spent traveling doesn’t necessarily need to be time wasted. Thanks to the technology of today, you have the ability to remain productive while mobile.

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Tip of the Week: How to Use Your Chromebook Without the Internet

A Chromebook is an inexpensive alternative to laptops that allows users to gain the benefits of mobile computing, without the need for a hefty price tag. The problem that most users have with the Chromebook is that offline use is somewhat limited, due to the nature of the Chrome OS that it uses. Here are some tips to help you get the most out of a limited functionality device like the Chromebook.

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Tip of the Week: Protect Your Gmail Account By Enabling Two-Factor Authentication

When you’re trying to keep your accounts secured, one of the best strategies is to employ a two-factor authentication strategy wherever possible. You’ve probably utilized it before, without even realizing it.

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Tip of the Week: How to Find Out and Track Your Net Worth

When money is tight and you start feeling down about your financial situation, it’s important to keep the big picture in mind. This can be done by reviewing your net worth. Plus, if you go so far as to track your net worth, then you’ll constantly have this big picture before you. This will help you to worry less and allow you to better focus on your goals.

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Tip of the Week: Forgot Your Wi-Fi Password? Here’s How to Find It

You might know your Wi-Fi password, but can you tell your new staff members, guests, and clients, what it is off the top of your head? If you don’t write your password down, or store it somewhere that’s easily accessible, it can be difficult to remember; especially if it’s long and complex like it should be. Thankfully, if you already have a computer connected to the network, you can easily find out what your Wi-Fi password is.

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Tip of the Week: Separate Your Facebook Timeline From What You Share on Your News Feed

Have you ever encountered something that you thought was interesting on social media, and you wanted to share it with your friends? Before, sharing a link or a story would also slap a status update on your Facebook profile, for all of the world to see. Now, however, Facebook offers an alternative, in the form of sharing a post on the News Feed without also posting it to your timeline.

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Tip of the Week: 4 Steps to Quickly Troubleshoot Your Internet Connection

There’s a special kind of frustration that accompanies a dropped Internet connection. In such dire times, try these four troubleshooting tips before hitting the panic button.

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Tip of the Week: How to Download Everything You’ve Posted to Facebook

If you’ve had your Facebook profile since the dawn of the social media age, chances are that it’s accumulated an immense amount of personal information. While you might have felt weird handing over all of this data to Facebook, the company has made it surprisingly easy to take it back; well, as much as you can, at least.

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Tip of the Week: 4 Steps to Troubleshoot a Weak Wi-Fi Signal

Your wireless router is critical to your business’s online infrastructure and provides your team with precious wireless Internet connections throughout the office. You need to ensure that the signal can reach your entire office. Here are some tips to help you figure out where to put your router, and to ensure that its signal is as strong as possible throughout your office.

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Tip of the Week: “Tap to Text” Translates 130 Languages on Your Android Device

If you use an Android mobile device, you know that it’s a great asset that’s always releasing new functionality with Google applications. One of the latest changes in functionality comes in the form of Google Translate and its Tap to Translate feature. Android users now have a convenient way to translate text, and it only takes a button-tap to do so.

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Tip of the Week: Convert a Picture to a PDF and Upload it to Google Drive for Android

Google Drive, available for both iOS and Android, is continuously being updated with new features and functionality. One of the most interesting features is the ability to take a picture of a document, and store the file in Drive as a PDF. Plus, if the file has text, it will be compatible with Drive’s search function.

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Tip of the Week: Tweak These 5 Mobile Apps to Consume Less Data

Chances are that if you’re using a smartphone, you’ll have your WiFi turned on as often as you possibly can. This helps to keep data hogs (applications that use a ton of your monthly allotted mobile data) at bay. However, not everyone has the convenience of an Internet connection at all times, particularly while you’re out of the office. Here’s how you can limit the damage done by your favorite smartphone apps.

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Our business began its journey with the purchase of a personal computer back in 1992. This purchase ignited a passion with Chris Chase, our CEO, and there was no stopping its momentum. Less than one year later, he had his first IT support client (and...

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