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Directive has been serving the Oneonta area since 1993, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

Tip of the Week: How to Find the Best VPN for Your Privacy

With all of the talk about the FCC and Net Neutrality in the recent news, a lot of computer users are concerned about the amount of privacy afforded them by their Internet service providers--and rightfully so. Regardless of whether the net neutrality ruling was justified (hint: it wasn’t), users are finding that they have to take their privacy into their own hands. The easiest way to do so is with a Virtual Private Network.

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Tip of the Week: Google Maps Take The Guessing Out Of Total Distance

Have you ever used Google Maps as a GPS system to help you navigate a trip you are taking? In a lot of ways, Google Maps is even more dynamic than other dedicated online applications, and it’s certainly a better alternative than trying to decipher the lines of an atlas. Google Maps even lets you chart the distance between your location and your destination, which is a great way to get the total distance of your upcoming trip.

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Tip of the Week: Ransomware Is Exploding… Is Your Business Ready For The Blast?

When it comes to Internet threats, ransomware is the one that causes the most fear, especially for small and medium-sized businesses, as it should. According to the Cisco 2017 Annual Cybersecurity Report, ransomware is growing at a yearly rate of 350%. It’s time to make sure that you’re doing what you can to stop your business from becoming another ransomware statistic. Here’s five very good tips that will help you avoid becoming a victim of the next big ransomware attack!

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Tip of the Week: Make Sure You'll Be Understood With Microsoft Word

Have you ever been working on writing a blog article or trying your hand at a formal proposal letter and wondered if your writing was appropriate for your audience? You’re not alone. The readability of a document is such a concern for people that Microsoft Word added a feature that will automatically calculate a document’s readability using the Flesch Reading Ease formula and tells approximate reading level using the famous Flesch-Kincaid Grade Level scale.

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Tip of the Week: 11 Technology Buzzwords Every SMB Should Know

Have you ever felt like talking to someone in the technology industry was like speaking with someone who spoke a different language? You’re not alone. It’s no secret that the IT industry loves their jargon - and has dozens of buzzwords at any given time. These are a few such words that have the industry buzzing right now!

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Tip of the Week: Planning Your Holiday Travels? Have A Plan For Productivity

Back to school is upon us and then it’s a hop, skip, and jump until the holidays arrive. With more companies allowing their employees to work remotely, holiday travel will mean that people are going to be taking their work on the road with them. Preventing credit card and identity theft has been a priority for shoppers during the season for many years. It’s important that the same security considerations be given to technology being used for business while traveling.

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Tip of the Week: Create Envelopes For Your Whole Contact List With Word

Microsoft Office has many capabilities that aren’t fully utilized by the majority of their users. Mail merges in Word used to be a time consuming, frustrating process. With each new edition of Word, Microsoft has refined the process to make it a lot more user-friendly. Take the following steps to create a professional looking envelope for your business that easily adds a list of contacts from a CSV file, Outlook, and more.

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Tip of the Week: You Can Use Your Android Device As An External Hard Drive

Does your business have trouble keeping data on the company network? This can be an issue if your employees use their mobile devices to do work while on the go. In order to keep this from becoming an issue, you should encourage your employees to not keep sensitive data on their mobile devices, and establish policies that give you control over your data and email on personal devices. That said, let’s show you how to get your data off of your Android device and back on your network where it belongs.

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Tip of the Week: Shortcuts To Improve Your Use Of Chrome

Is Google Chrome your preferred browsing experience? While you might find it to be great for your business or personal browsing needs, you can enhance the experience significantly through the use of keyboard shortcuts. Here are a few of the best shortcuts that you can use to get more use out of your Google Chrome browser.

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Tip of the Week: 3 Tips to Turn You Into An Outlook Power User

Microsoft Outlook is one of the most popular email clients in the world, especially for small and medium businesses. The most recent version of Outlook has some cool features to make your life easier. Below are three Outlook life hacks to help you make the most of your tools.

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Tip of the Week: Using Flash In Google Chrome

With Adobe ending support for Flash by 2020, many web browsing tools have begun to shift away from using Flash as their default media player. For example, Google Chrome has made the jump to HTML5 for the most part. The problem with this is that there are still quite a few websites and other online tools still use this technology. In the event that you want to enable it on a case-by-case business, here’s how to do so.

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Tip of the Week: Did You Know About These Windows Features?

Does your business use Windows 10? If so, there are all sorts of hidden tips and tricks that can help you gain even more value from your workstations that are running Windows 10. Here are a few of these secrets and how they can help your staff save time.

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Tip of the Week: Four Microsoft Word Tricks You Didn’t Know You Missed

Microsoft Word is more or less synonymous with word processing, but with the right tricks, you can do so much more. For this week’s tip, we’ll go over four neat and useful capabilities that Microsoft Word has.

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Tip of the Week: 10 Tech Practices That Make Work Better

Each worker within an organization is delegated some sort of responsibility based on their role. Managers are responsible for managing, while human resources keep all workers accountable for their responsibilities. Yet, there are multiple responsibilities designated to all employees who use technology for their everyday duties.

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Tip of the Week: Lock Your Computer By Simply Walking Away With Dynamic Lock

Security best practices demand that a workstation should never be left unlocked. However, it can be really tempting to leave it unlocked if you only plan on stepping away for a moment--but unfortunately, that moment can easily turn into many if you are distracted from your task. Fortunately, there is now a fix that relies on the one device most of us are never without: our phones.

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Tip of the Week: 3 Better Ways To Use Excel

Microsoft Excel is more or less synonymous with spreadsheet creation. However, even power users may not know all the tricks that are hidden in the program that can help them save significant time. For this week’s tip, we’ll go over some Excel shortcuts that you may not have known about.

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Tip of the Week: Microsoft Outlook Is Easier With Shortcuts

Microsoft Outlook can be a fantastic way to communicate, but only if you know how to best use it. When you’re using it to reach out to clients or vendors, you need to consider all of the best practices and shortcuts you can to make the most of it. We’ll discuss some of the best ways that you can use Microsoft Outlook to help your business function better as a whole.

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Tip of the Week: Using These Websites Can Help Preserve Your Privacy

Everyone has a right to privacy. However, with the popularity of social networks, the Internet is a very hard place to remain a private individual. Digital communication is everywhere. Cybercrime has become a fairly regular event. This week’s tip of the week takes a glance at three websites that you can use to help enforce your right to privacy.

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Tip of the Week: Touch Keyboard Capabilities in All Windows 10 Devices

Special text characters are an integral part of typing. For the most part, however, they are not something that your normal, run-of-the-mill keyboard or laptop keypad is able to access easily. Luckily, for Windows 10 users, there is a shortcut that allows you to access all sorts of special characters.

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Tip of the Week: Tab Basics For Better Browsing

The use of a browser’s tabs has become the default way that many people move around the web. In fact, there’s a good chance that this blog is just one of many browser tabs you have queued right now. However, there’s an equally good chance that you aren’t using browser tabs to their full potential. For this week’s tip, we’ll explore some of the features that browser tabs offer.

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Our business began its journey with the purchase of a personal computer back in 1992. This purchase ignited a passion with Chris Chase, our CEO, and there was no stopping its momentum. Less than one year later, he had his first IT support client (and...

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