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Directive has been serving the Oneonta area since 1993, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

Tip of the Week: Backup Your Personal Files With Google Drive Backup

Consumers can now take full advantage of a data backup system that’s both affordable and convenient, allowing them to keep their data as safe as can be in the event of a disaster. While it might not be ideal for business purposes, the average PC user can surely benefit from Google Drive’s new backup system, which takes advantage of the Backup and Sync application.

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Tip of the Week: Practices to Improve Time Management

If there’s any experience that’s universally shared by the modern worker, it’s the sensation that there aren’t enough hours in the day. Fortunately, there are some habits that can be developed that can help to mitigate these feelings by enhancing productivity. For this week’s tip, we’ll discuss some of these practices to help boost your office’s time management capabilities.

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Tip of the Week: 3 Google Drive Tips You May Not Have Heard Of

If you use Google Drive as your preferred cloud provider, you know that it’s a dynamic service that offers everything from word processing to spreadsheets to file storage. However, there are many other ways to use Google Drive that you may not even be aware of. Here are three secret tips that can help you get a little more value out of Google Drive.

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Tip of the Week: Mirroring Your Android’s Screen, Made Easy

Have you ever gotten the feeling that your mobile device’s screen is just too small to be used effectively, despite the fact that smartphone screens are bigger than ever before? Well, there is a way to mirror your phone’s screen to a larger screen, like your PC monitor. Here’s how you can do this with your Android device.

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Tip of the Week: How to Foil A Phishing Attack By ID’ing a Bad URL

Phishing attacks have been around for decades, first being recorded in 1995 where scammers would pose as AOL employees and request a user’s billing information through instant messages. Nowadays, email phishing attempts have tricked users into handing over personal information of all kinds. There are many methods of identifying a phishing attempt, but today we’ll focus on one.

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Tip of the Week: 5 Ways Thieves are Looking to Scam Shoppers

It’s seems unbelievable just how much thought and effort hackers can put into their attacks. Scammers are all over the place, and you can never truly be safe. Here are six scams that you should always be on the lookout for.

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Tip of the Week: How to Clear Browser Cache in Chrome, Firefox, and Edge

Does it feel like your web browser is running slower than it should? Or is your browser prone to freezing up and crashing? If so, there’s one easy troubleshooting tip that you’ll want to try: clearing the cache.

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Tip of the Week: How to Encrypt Windows Files

Looking for a way to protect sensitive files on your PC? For Windows users, one easy safeguard you can take is to encrypt the files and file folders containing your sensitive information.

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Tip of the Week: Annoyed By Fake Friend Requests on Facebook? Here’s an Easy Fix

Have you ever gotten Facebook requests from strange people who you don’t know? While it might be tempting to give them the benefit of the doubt--after all, maybe they know a friend of yours--it’s best to keep strangers off of your page when you can. In order to give your page, the flexibility to accept friend requests from people you may know, and protect it from strangers, you can implement a “follow” feature, and limit who can send you friend requests.

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Tip of the Week: 3 Easy Ways to Improve the Performance of Your Chrome Web Browser

If you use Google Chrome as your preferred browser, you’ll notice that its performance might dip considerably at times. Thankfully, there are ways to see just what’s causing the problem, and issues can be mitigated easily enough with a little bit of knowhow.

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Tip of the Week: Understanding Spyware is the First Step to Preventing It

The term ‘spyware’ has some clearly negative connotations to it, and rightly so. This variety of malicious software can cause no small amount of trouble if left unchecked. What follows is a brief overview of spyware, and what measures you can take to protect yourself and your business from it.

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Tip of the Week: Free Tool Lets You Play YouTube Videos on Repeat

Have you ever come across a great soundtrack or album on YouTube that you would love to put on repeat, but can’t because YouTube doesn’t offer this feature? Well, fear not--there are a ton of services available that you can use to put your favorite videos on repeat, allowing you to save plenty of time on clicking that play button so that you can stay productive.

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Tip of the Week: Improve Operational Efficiency Simply By Adding More Monitors

How many monitors do you use? How many do your employees use? If they only have one monitor to be productive with, it could be hampering their ability to work efficiently. By incorporating a second monitor you can provide the construct to overhaul your employee’s productivity and efficiency.

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Tip of the Week: How to Set Your Windows Apps to Automatically Open in Full Screen

Here’s something that you might have noticed about opening Windows applications on your desktop; by default, they will generally open in a smaller window, giving you the ability to customize their size as you see fit. If you want a full size Window, it’s as easy as clicking on the maximize button in the top-right corner, but what if you didn’t want to go through this every time you open the app? There’s a solution for this, and we’ll help you find it.

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Tip of the Week: How to Troubleshoot a Noisy Computer

For the average PC, most of its noise comes from its fans. Computers are typically built with cooling fans that are meant to operate at acceptable noise levels. Although, as machines age, they tend to require more work out of the installed fans in order to keep the components cool, which may explain why your old machine is much louder today than when you first got it.

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Tip of the Week: Shave Time Off the Work Day By Adding More Monitors

If your employees are still working at workstations with a single monitor, you may be doing your workplace productivity a disservice. While adding a second screen to their desk may not seem like an effective efficiency booster at first, the benefits it can have are very real.

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Tip of the Week: Take Back Your Smartphone By Blocking Problem Numbers

Have you ever received unsolicited calls from unknown numbers? Sometimes you might receive them at incredibly inconvenient times, such as while you’re home and trying to wind down after a long day’s work. While Caller ID and voicemail have allowed users to keep unwanted calls to a minimum, there are other ways that you can block a caller entirely from reaching your smartphone.

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Tip of the Week: Use this Free PC Tool to Find Out Which Files You Should Delete Next

Fact: your PC has a limited amount of storage space. When a user runs out of space or comes close to it, they need to come up with a solution. Without taking any action, performance will lag and saving data for future projects will be impossible. By using a helpful tool like WinDirStat, you can free up space by easily identifying and then taking action with your PC’s biggest files.

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Tip of the Week: How to Get Optimal Efficiency Out of Your Solid State Drive

In recent years, the familiar hard disk drive has slowly been losing ground to the much faster solid state drive. As they operate through very different processes, there are a few critical differences that you need to be aware of: SSDs have a limit to how many times data can be rewritten on the drive. This limit isn’t small, a standard consumer SSD drive is rated to sustain 40 gigs of data writing per day for 10 years. This may seem like a lot, but you’ll only get good results if you meet certain requirements and practices.

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Tip of the Week: How to Calculate Basic Math Problems Using Microsoft Word

You know Microsoft Word as the great word processor that your business relies on to compose documents of all kinds. However, Microsoft Word is much more flexible and versatile than you might think. Did you know that you can perform simple calculations in your Microsoft Word document in a quick and efficient way?

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Our business began its journey with the purchase of a personal computer back in 1992. This purchase ignited a passion with Chris Chase, our CEO, and there was no stopping its momentum. Less than one year later, he had his first IT support client (and...

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