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Directive has been serving the Oneonta area since 1993, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

Tip of the Week: Add a PIN to Windows 10 Login to Improve Security

b2ap3_thumbnail_windows_10_pin_400.jpgBusinesses all over the world are taking advantage of two-factor authentication, causing the password’s value to depreciate over time. Passwords aren’t powerful enough to keep users safe from advanced threats. Hackers are finding ways to punch holes in even the most comprehensive security solution, forcing users to focus on improving security through other means.

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Tip of the Week: How to Spot and Avoid Email Spoofing

b2ap3_thumbnail_email_spoofing_400.jpgLet’s say you get an email from a close friend. It looks like it’s legitimate, until you check the contents of the message. It’s an advertisement, or it’s trying to get you to click on a link to see something “important.” Regardless of what the content of the message is, you should probably slap that bad boy in the Spam section of your email inbox. You’ve just been the target of email spoofing, and it’s more common than you might think.

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Tip of the Week: How to Type Accents and Other Oddball Characters

b2ap3_thumbnail_special_character_400.jpgWe’ve all seen the various accent marks, or “diacritical marks,” used in languages all over the world. For example, the umlaut (as seen in the word “über” ) is used in some German and Hungarian words to signal how to pronounce specific vowels. While these have mostly disappeared from the English language, we see them from time to time when going about our business on the web, and every time, the same question plays in our heads: “How the heck do you type that?”

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Tip of the Week: Android Makes it Easy to Block Telemarketers

b2ap3_thumbnail_block_calls_400.jpgEveryone gets unwanted calls from unsolicited numbers on their smartphone. It’s a part of life. What matters, though, is how you deal with these callers. While a pretty comprehensive solution to this problem can be contacting your provider, some more recent models of Android smartphones have the ability to blacklist phone numbers built right into the device.

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Tip of the Week: Protect Your Personal Information From Other PC Users With a Guest Account

b2ap3_thumbnail_user_browser_400.jpgHave you ever been in a situation where you have a friend who wants to use your personal computer for who-knows-what? In cases like this, you would want them to use a guest account, so as not to put your personal files at risk. Here’s how you can set it up in all commonly used Windows operating systems.

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Tip of the Week: 4 Ways to Not Annoy Everyone With Your Smartphone

b2ap3_thumbnail_smartphone_jerk_400.jpgThe addition of the smartphone to every consumer’s repertoire has been great for enhanced productivity and accessibility, but it’s not all bright and sunny for everyone’s favorite mobile device. While productivity might be on the rise, manners seem to be in decline, thanks to people not knowing how to properly use their smartphone in public without annoying everyone around them. Here are four smartphone etiquette tips that every device owner should keep in mind.

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Tip of the Week: Quickly and Easily Find That Long Lost Gmail Message

b2ap3_thumbnail_gmail_app_400.jpgAs great as Gmail is, sometimes, you might have difficulty locating certain messages, especially if they were sent months, or even years ago. If you happen to misplace a message, you can use the search feature to locate it.

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Tip of the Week: Save Precious Seconds With Your Mouse’s “Snap To” Feature

b2ap3_thumbnail_snap_to_location_400.jpgYour workstation might be designed to save time, but sometimes shaving off seconds doesn’t have to be complicated. A few seconds here and there can really make the difference when it comes time to wrap up a major project. Taking this aspect to a whole new level is the often-forgotten mouse feature, Snap To.

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Tip of the Week: How to Uninstall Unwanted Apps and Programs in Windows 10

b2ap3_thumbnail_uninstall_programs_in_windows_400.jpgOne of the most basic functions that the average Windows user should understand is how to get rid of applications and programs that are unnecessary or potentially threatening. Previous versions of Windows made users jump through hoops to get rid of their unwanted apps and programs, but Windows 10 makes it much easier to do so. In fact, there are three easy ways to eliminate your unnecessary apps and programs.

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Tip of the Week: How to Grow Your Professional Network Using Facebook

b2ap3_thumbnail_social_media_networking_400.jpgFacebook is a powerful networking tool that can help you build relationships with new professionals and introduce your product or service to entirely new markets and groups of people. That is if you know how to use it. Here are five steps you can take to get started with Facebook and use it to build a professional network.

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Tip of the Week: 5 Clues that an Email is Really a Phishing Scam

b2ap3_thumbnail_do_not_go_phishing_400.jpgOne of the most masterful arts of deception that hackers use is the phishing attack, which attempts steal sensitive credentials from unwary victims. The anonymity afforded to criminals on the Internet is what makes this possible. Using phishing attacks, hackers attempt to steal credentials or personal records by forging their identities. What’s the best way to protect your business from these attacks?

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Tip of the Week: 3 PC Best Practices You Need to Know

b2ap3_thumbnail_pc_practices_400.jpgSometimes the best thing you can do for yourself is return to the basics. For example, you can know all of the keyboard shortcuts in the world, but that doesn’t help you properly shut down your computer. Here are three tips for every computer user who wants to make sure that they’re using PC best practices.

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Tip of the Week: 3 Considerations to Make When Setting Up a Guest WiFi Hotspot

b2ap3_thumbnail_wifi_guest_400.jpgYour business’s operations rely on wireless Internet in order to maintain optimal efficiency, and it’s normal to not want to share this private connection with just any stranger that wanders into your office. However, guests or potential clients that visit your office might want a piece of the action, too. It’s clear that you don’t want them accessing your private network, so the natural solution is to integrate a guest wireless hotspot that gives visitors the luxury of Internet without compromising your connection’s security.

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Tip of the Week: It Seems Counterproductive, But Taking Breaks Actually Improves Productivity

b2ap3_thumbnail_break_at_work_400.jpgToday’s workplace productivity has reached a peak, but thanks to this enhanced amount of work, the office environment can often feel hectic and stressful. This usually leads to workers skipping breaks just so that they don’t fall behind. While this maintains the semblance of productivity, it can often lead to a significant decrease in creativity and physical health.

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Tip of the Week: Gmail Takes a Page From Facebook By Letting You Block People

b2ap3_thumbnail_block_gmail_users_400.jpgHow overwhelming is the amount of spam and junk mail you receive on a regular basis? Are you able to effectively navigate your inbox without wasting time on unimportant messages? If you’re a user of Gmail, you now have some tools available to you by default that can help you in the war on spam. You can block specific users and even unsubscribe from email campaigns, allowing you to take back time previously spent cleaning up your inbox.

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Tip of the Week: 2 Easy Ways to Compare Edits Made to Your Document

b2ap3_thumbnail_diff_checker_400.jpgRevising documents is a task that can take forever, especially when multiple people have to make edits and suggestions. Before you know it, the sidebar will be filled with comments and the text will be so drastically changed that it will feel like you didn’t write it in the first place. In these instances, it might help to view the original document and the new one side by side. Here are two great tools that let you do so.

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Tip of the Week: View Your Current Google Sessions for Optimal Security

b2ap3_thumbnail_google_sessions_400.jpgLogging into an account only to find out that you’ve been hacked can be a real hassle. If you’re wondering why and how this could have happened, you’re in luck; some accounts, like Google, record when and how the account is accessed, and finding out how is as easy as checking out your security settings. Here’s how you can see who is accessing your account, and how.

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Tip of the Week: How to Save Your Keyboard from a Drink-Spillage Nightmare

b2ap3_thumbnail_clean_my_keyboard_400.jpgIt’s a best practice to avoid placing drinks and food near the computer, but for the busy business owner, this practice is often ignored in preference to getting more work done. While it’s typically extremely unhealthy to forsake your lunch break to continue working, some workers might feel that it’s impossible to get all of their work done without doing so. Inevitably, this leads to everyone’s worst nightmare: spilling a drink, most likely coffee or some kind of soda, on your keyboard.

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Tip of the Week: 5 Ways to Boost Your WiFi Signal Without Spending Any Money

b2ap3_thumbnail_office_wifi_tips_400.jpgDo you want a stronger WiFi signal? Sure, we all do. Before upgrading your wireless router, first try boosting your WiFi signal by positioning your current router in different ways. Here are five ways that you can adjust your WiFi router in order to improve your signal.

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Tip of the Week: Windows 10’s Default Settings May Invade Your Privacy, Here’s How to Change It

b2ap3_thumbnail_lock_privacy_400.jpgFor all of you who have Windows 10, you probably have realized that it is, without a doubt, one of the most refined versions of the Windows operating system released by Microsoft in recent years. In a way, it takes the best aspects of Windows 7, combines them with the metro menu from Windows 8, and adds several great new features that improve the user experience. However, not all is well for Windows 10; many users are concerned with some of Windows 10’s questionable data collection policies.

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Our business began its journey with the purchase of a personal computer back in 1992. This purchase ignited a passion with Chris Chase, our CEO, and there was no stopping its momentum. Less than one year later, he had his first IT support client (and...

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