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Directive has been serving the Oneonta area since 1993, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

In Windows, Hibernation Isn’t Sleep

b2ap3_thumbnail_Sleep400.jpgThe Windows family of operating systems (OS) have different power-saving modes for users to take advantage of if they find themselves away from their workstation or mobile computing device. Windows 8 features three: Sleep, Hibernate, and Hybrid Sleep.

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Critical Updates on the Way for Windows, Office, and IE

b2ap3_thumbnail_Updates400.jpgMicrosoft will be dishing out multiple security updates this week, including four critical patches for Windows, Internet Explorer, Office, and SharePoint Server. Critical updates are considered Microsoft's highest threat rating, so installing these patches is important.

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Microsoft’s Surface Pro - a Full PC Experience in a Tablet

b2ap3_thumbnail_SurfacePro400.jpgUntil now, most tablets on the market only supported mobile operating systems, such as the Apple iPad or the Google Nexus 10. Even the Microsoft Surface tablet, released just a few months ago, uses a limited mobile version of Windows 8. In other words, while these devices have loads of great features and capabilities, it's not the same experience that you get from a laptop. The Surface Pro is the new exception.

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An Old Internet Explorer Can Harm Your PC

b2ap3_thumbnail_InternetExplorer-logo.jpgIf you never connected your PC to the internet, then you could get away with not updating any of your software. Do to the changing nature of the internet, new security threats are constantly attacking your computer. Internet browsers are your door to the internet and require constant updating in order to keep your PC protected from these threats.

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Tip: Download a Windows 8 Start Button for Free

b2ap3_thumbnail_Classic.jpgThe new Windows 8 OS has received strong reviews on performance, and complaints in regards to the new interface. The main gripe is that the new tile layout is too different than the older versions of Windows, due in no small part to the lack of a start button. Leave it to third party software developers to build a solution.

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5 New Features with Microsoft OneNote 2013

b2ap3_thumbnail_One-Note.jpgMicrosoft Office 2013 will be released during Q1 of 2013. The previews we have seen look promising, Office 365 has cloud-based services and touch screen features that work well with the new Windows 8 OS. We will highlight a few of these upgrades by looking at five new features with OneNote 2013.

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4 New Features of Microsoft Excel 2013

b2ap3_thumbnail_excel.jpgDoes it feel like your new Windows 8 OS is missing something? It might be because Microsoft Office 365 is not out yet; it is scheduled to be released Q1 of 2013. The updated Office applications have been overhauled to flow with Windows 8, and we want highlight five of these new features found specifically in Excel 2013.

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4 New Features for Microsoft Word 2013

b2ap3_thumbnail_word2013.jpgLike clockwork, the release of Windows 8 is accompanied by a new version of Microsoft Office. The new Office will not come out until Q1 of 2013, but many product details have already been revealed; and they are in keeping with the cleaner, sleeker design of Windows 8. Here is a look at a few new features for Word 2013.

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Microsoft Looks to Scratch the Surface

b2ap3_thumbnail_microsoftsurfacetablet10.jpgWindows has been on tablets for years. In fact, one of the first prototype tablets, the NCR-produced model 3125 notepad computer ran the Microsoft Windows for Pen Computing software for the Windows 3.1 operating system (OS). Today, 21 years later the software giant has ventured back into the portable-computing hardware arena with the Microsoft Surface Tablet.

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What’s New with Microsoft PowerPoint 2013

b2ap3_thumbnail_ppt20132.jpgRiding the hype wave from the launch of Windows 8 is the newest version of Microsoft Office. Scheduled for release during Q1 of 2013, Office 365 has significant upgrades and new features in line with the revamp of Windows 8. We will showcase a few of these improvements by looking at 5 new features for PowerPoint 2013.

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Windows 7, Your Days are Numbered

windows7deadlineThe week before the launch of Microsoft's Windows 8, Reuters reported that many businesses view the launch as a non-event. Corporations are generally slow to adopt new systems, taking 12-18 months to first test a new platform before implementing it. Many businesses do not see any additional business functionality with Windows 8, and write it off as a consumer product.

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The 3 Flavors of Windows 8

a1sx2_Original1_windows8icecream.jpgOctober 26th is the launch of Microsoft's new OS, Windows 8, and the world seems disoriented at the dramatic overhaul of a traditionally predictable product. To make things a bit more confusing, there are actually 3 different versions of Windows 8 being released. You should know the differences between each one before purchasing your next Windows operating system.

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Windows Gets a New Look

a1sx2_Original1_windows8bluelogo.jpgMicrosoft is gearing up to roll out Windows 8 on October 26th and if the early tests are any indication, the computing giant's latest operating system (OS) could change the face of cross-platform integration. There's always some consternation among business owners when having to decide to outfit their computers with the newest OS so here are a few things you should know about Windows 8.

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Use Outlook Rules to Save Time when Managing your Inbox

Business owners and employees alike are inundated with email. According to a study done in 2011, as much as half of an employee's day is spent sifting through their email, and as the study puts it, "necessary, yet unproductive tasks." Freeing up that time and spending less time managing email can open a worker up to more productivity. Here's a quick and simple way to start organizing your inbox to free yourself from your email and get more done!

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Is it Time to Ditch Windows XP?

Windows XP was released back in October 2001, and still today, many users and businesses still use it every day. Even in 2012, XP's market share is around 27%. Is your business still using Windows XP? How much longer should XP be kept around?

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Quick Tip: How to Backup your OneNote 2010 Notebooks

Microsoft OneNote makes it very easy to take and organize all of your daily notes. Today we're going to show you how to ensure your OneNote Notebooks are backed up so you don't risk losing any information in the event of a computer issue.

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The Blue Screen of Death: What do I do?

Ever since we've been providing tech support for small businesses in Upstate New York, we've seen countless blue screen of deaths. If you've been using PCs for a while, you've probably seen this ominous screen. You'll be working and for apparently no reason your computer monitor will go deep blue and display white error text and the only way to get back to work is by rebooting your computer. What causes this error, and what does it mean, and what should you do if you encounter one?

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This Patch Tuesday Fixes Dangerous Security Flaws

Patch Tuesday is typically the second Tuesday of each month, and is the day Microsoft releases security patches for Windows Update. This month's Patch Tuesday has some of the most significant updates compared to the past several months, fixing many dangerous flaws with imminent exploits. These are critical updates that, if not installed, will leave computers vulnerable to attack.

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So Why ARE Updates Important?

We're asked all time, both by existing clients and during dialog while on boarding new prospects to our NOCOLOGY IT Support Services.  'What exactly is the point of running Windows updates, especially when my workstation or server is running fine?'


We'll cover why updates are so important, discuss a couple ways you can make sure they are always done as well as how we test and prevent "bad updates".

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Our business began its journey with the purchase of a personal computer back in 1992. This purchase ignited a passion with Chris Chase, our CEO, and there was no stopping its momentum. Less than one year later, he had his first IT support client (and...

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