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Directive has been serving the Oneonta area since 1993, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

Tip of the Week: Freezing Panes in Your Excel Spreadsheets

Microsoft Excel is a great tool for keeping data and figures organized…until, that is, you need to scroll down at all, leaving some important headers out of sight. Fortunately, there is a way to keep your headings in view: freezing the panes they are present in. Let’s go over how to do so.

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Tip of the Week: Setting Your Out-of-Office Message in Outlook

The holidays are fast approaching and that means people are going to miss work for one reason or another. If you can get away from the office for a little bit, you’ll want to set up an out-of-office message to ensure that others know you will get back to them when you get back to the office. Here’s how you can set up an autoresponder for an out-of-office message in Microsoft Outlook.

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Microsoft Office is Dead, Long Live Microsoft 365

In what seems to be the final stage of a plan that Microsoft has been inching towards for years, Microsoft Office will apparently be phased fully into the Microsoft 365 brand. Let’s consider what we know so far about this change.

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AI to Be Included in Select Microsoft Tools

Artificially-intelligent image generation has become a hot topic in recent weeks and months. Not too long ago, an artist created a stir for winning a competition with an image that he largely created using an artificially-intelligent tool. Now, Microsoft has announced that similar AI-powered image generation tools will be integrated into many of their applications.

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Even the Built-In Calculator in Windows Could Allow Threats In

You might be surprised by some of the security breaches and vulnerabilities out there, including some for apps that you would never suspect, like Windows’ Calculator application. Hackers are always looking for new ways to infect endpoints, and nothing exemplifies this better than this particular threat, one which utilizes the Windows 7 calculator app to launch attacks against Microsoft operating systems.

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Looking for Essential Business Software? Microsoft 365 Has You Covered

What kind of productivity suite does your business use for its day-to-day operations? It doesn’t really matter which industry you classify yourself as or what size your company is; a productivity suite will undoubtedly transform the way your organization operates. Let’s take a look at some of the most common applications found in productivity suites and how they can be powerful catalysts to get work done faster and more efficiently.

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Internet Explorer is Dead, Long Live Microsoft Edge?

Goodbyes are always painful, but we suspect that this one for Microsoft’s Internet Explorer will be more on the bittersweet side of things. Long a staple in the web browsing world, Internet Explorer has largely been removed from devices running Windows 10 and Windows 11. Let’s take a moment to discuss the approach Microsoft is using to slowly phase Internet Explorer out of the web browsing space.

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Tip of the Week: Maneuvering Around Microsoft Teams

Microsoft Teams is a video communication and collaboration platform that your organization can use to great success, but it helps to have a couple of pointers so you can make the most out of the software. Here are five ways you can maximize the value you get out of your Microsoft Teams software.

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Using Your Voice to Type in Microsoft Word

Typing on your keyboard is something that you do every day, but sometimes you just don’t want to do it. You can give your hands a break and use Microsoft Word’s dictation feature; this lets you use your voice to write in the software. Let’s go over how you might use the feature on a desktop, web browser, or mobile device.

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Microsoft Implementing Price Hike to Services

Microsoft has planned an increase in the price of its software offerings Microsoft 365 and Office 365, and make no mistake, it will impact your business in some way whether you are ready or not. We are writing this blog to share information that you might find important about this price increase so you can plan to get the most out of your software moving forward.

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Microsoft is Sending Mixed Signals About Remote Work

Have your opinions of remote work changed at all over the past year and a half, or do you still want your employees to return to the office in full force? Many major companies, despite initially advocating for remote work, are sending mixed signals on the topic, including Microsoft. What can we learn from the experiences of these companies?

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Vulnerabilities Found Inside Azure-Linked Managed Database Service

It’s not unheard of for some threats to remain undiscovered for months or even years, as is the case with a particularly nasty one in the Microsoft Azure database system. This exploit, discovered by cloud security provider Wiz, is built into Cosmos DB, Microsoft Azure’s managed database service. Let’s take a look at the exploit and see what we can learn from it.

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Everything You Need to Know About Windows 8.1 End of Life

With Microsoft announcing that the Windows 11 release is right around the corner, most users will be looking to upgrade to hardware that supports it. This is a topic for another day. As we approach the Windows 11 launch, Microsoft is gearing up to retire one of its most controversial (and ultimately innovative) operating systems to date, Windows 8.1. Today, we thought we’d talk a little bit about the mixed bag Windows 8.1 is and how it will be important to move off of the software by January 2023.

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Is Your PC Ready for Windows 11?

Microsoft has officially unveiled Windows 11, the latest in its line of PC operating systems, as well as detailed its system requirements. Will your business be upgrading to Windows 11 when the time comes? We think a lot of it will depend on its current IT infrastructure and whether or not you meet the minimum requirements right out the gate. Let’s dive into the details and what you need to know about Windows 11.

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Three Useful Tips for Microsoft Word

Microsoft Word is one of the most utilized platforms in business today because it delivers the results that organizations need. Unfortunately for some of these businesses, their employees may not be as proficient with Word as they need to be. Today, we thought we would provide a few quick tips about using Microsoft Word that you can share. Let’s take a look:

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A Major Update to Windows 10 Is On the Horizon

Back in 2015, Microsoft confirmed that Windows 10 would be the last version of Windows, meaning that we should not expect Windows 11 anytime soon. Still, a major update to the Windows 10 operating system has been confirmed to be on its way. What’s coming with this next update to Windows 10, and what does it mean for your business?

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HAFNIUM Attacks Target Most Microsoft Exchange Servers

The recent discovery of four flaws in Microsoft’s Exchange Server software came too late to prevent a rash of stolen emails, but that doesn’t mean you need to remain vulnerable to this attack. Let’s go over the story so far, and how you can help protect your business.

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Be Sure to Update Your Microsoft Passwords

The new year is upon us and after the debacle that 2020 was, it is extremely welcome. If you are like us, you have a new set of goals that you’ve created for yourself and are probably looking to improve your professional and personal well-being. One way to do that is to ensure that your accounts are secure. Today, we will be going through how to update your password with Microsoft.

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Taking a Short Look at Windows 10’s Action Center

Windows 10 has been out for almost five years. Now I ask you, have you ever used the Windows 10 Action Center? If the answer is yes, good for you. If the answer is no, it is time to talk about the almost hidden part of Windows 10, and tell you how you can use it to your advantage.

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Tip of the Week: Activate Microsoft’s Two-Step Verification

Nowadays a lot of accounts give you the option to set up two-step authorization; and, most of the time you probably should. The security and privacy benefits that your business can gain are substantial. Today, we’ll describe how to enable what Microsoft calls two-step verification. 

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Our business began its journey with the purchase of a personal computer back in 1992. This purchase ignited a passion with Chris Chase, our CEO, and there was no stopping its momentum. Less than one year later, he had his first IT support client (and...

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