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Directive has been serving the Oneonta area since 1993, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

A Field Guide to Phishing Attacks

Despite the name being mildly amusing, phishing attacks are no laughing matter. These scams, in all their different forms, wreak havoc on businesses—ranking as the top breach threat in the 2020 edition of Verizon’s annual Data Breach Investigations Report, and successfully impacting 65 percent of United States organizations in 2019 as reported by Proofpoint’s 2020 State of the Phish Report. Avoiding them requires you to be able to spot them, so let’s go over the different varieties of phishing that can be encountered.

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What the Retirement of Adobe Flash Means to Your Business

Once December 31st brings the New Year around, support for the once-popular Adobe Flash Player will officially end. Of course, it isn’t every day that a 24-year-old software is taken out of commission, so it only makes sense to wonder how much this will impact businesses.

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Social Media Is A Tool For Any Sized Business

Nowadays, social media companies have a lot of power and influence, which is part of the reason that so many of today’s largest businesses have adopted social media as a critical promotional tool. With the average person spending about two hours and 24 minutes on social media and messaging applications per day, this makes social media a clear opportunity for any sized business to embrace. Let’s consider a few ways this can be accomplished for these different businesses.

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Maintaining a Work-Life Balance is Crucial When Working from Home

With all that has gone on in terms of the coronavirus pandemic, it is little wonder that many businesses have suddenly changed their tune concerning the use of remote work. However, some workers are in a bit of a crisis as they try to adapt to their new work environment: suddenly, the place they would go at the end of the day to recover is the same place where work must now be done. This shift has led to a not-insignificant amount of stress and mental fatigue.

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What Exactly is Software-as-a-Service?

Businesses have many problems they need to solve. With technology, the process typically starts with identifying a problem, researching solutions, and finding one that will successfully work to solve the problem. Traditionally, when dealing with technology, a company would procure the hardware and hire technicians to implement the solution and deploy the services needed. If they had to borrow money to do it, they would because the profits would presumably be more than the payments even with banks tacking on interest. 

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Our business began its journey with the purchase of a personal computer back in 1992. This purchase ignited a passion with Chris Chase, our CEO, and there was no stopping its momentum. Less than one year later, he had his first IT support client (and...

Understanding IT

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Technology is constantly evolving, and keeping up can feel overwhelming. Whether you want to understand cybersecurity threats, explore automation, or learn how regulations like PCI DSS impact your business, we’ve made it easy to access clear, straightforward insights on key IT topics.

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